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Originally Posted by veresch
(Post 15701122)
Hello, I am the "SiteAdmin" from AwardWallet. I wanted to address the stubbornness mentioned here. So it took us about 6 moths to come up with the new design. We get it that we failed miserably; however, for various technical reasons we can't roll back to the old design. It's not that we don't listen, but we have limited resources. Many things were addressed in the new design and a bunch of structural (behind the scenes) changes took place.
Here is the thing, we can't make changes overnight. We only have limited number of developers working on the site and we have to prioritize. For example when support for loyalty programs or itineraries stops working we have to go and fix it before we address design issues. A lot of that stuff is hidden from the end user so it looks like we are doing nothing and just being stubborn. In reality we are finding 24" monitors, taking a look at all the aspects of the site from different browsers on different monitors, and trying to adjust, while fixing and fine tuning our scraping technology. It really never stops. So all we are saying is that we hear you and one way or another design issues will be addressed. Most likely we will create a setting in a profile "Regular design" / "Compact Design", but we can't make it happen overnight, so I've been asking users to hold their anger for about one or two months. During this time you will see design changes and we are open to constructive criticism during this time, but we need specifics. Hope this helps, and I do want to say that we appreciate your support and understanding. Constructive criticism: Reactivate old layout. Work on updating the color scheme. Red in the logo is fine. Red anywhere else is not. Work on auto-updating of the Travel Plans module. With flight consolidation, this can be a real "deal maker" for you. Work on the weekly email update. Tell me the "net" change. Do the math for me. Include changes to my flights and seats. Make your information indispensable to the business traveller. |
Thanks for posting, site admin!
As long as you know there's a problem, sure, I can wait. When I saw the quote from the thread on your site, I became concerned that your fast response was over. But your reasons make good sense, and as long as I know you understand how we feel, I'll stick it out. I'm definitely relieved by your post. |
I like the structure an placement of items on the new pages, but the oversize type, poor utilization of screen space, and garish color combination nets out to a bad result. No kidding, it looks like the web page my 11-year old did for a Saturday class recently.
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For what its worth.....
Use the "zoom" feature on your browser, and zoom out once or twice, will make Awardwallet easier on your eyes. |
The service is as useful as it was before, but the layout and large font makes it harder to access the functionality and the design isn't very elegant - maybe it's me but it looks like an American Airlines site with oversize font.
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Originally Posted by Jim055
(Post 15702173)
Work on the weekly email update. Tell me the "net" change. Do the math for me.
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A "total" line would be nice for the iPhone app :)
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Originally Posted by Mehdron
(Post 15735122)
+1
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AwardWallet's Facebook application page has a free upgrade offer. I suggest "liking" their page to receive more updates about cool offers, miles deals and relevant travel info.
http://www.facebook.com/AwardWalletDotCom |
GHA Discovery
The new UI is not the end of the world. AW still has great functionality and is better than the other options out there.
Any chance of adding GHA Discovery Points? |
Has anyone noticed under "my account" there is now an option to view the AW website in a more compact view?
Pretty cool! |
Originally Posted by southsoccer
(Post 15904651)
Has anyone noticed under "my account" there is now an option to view the AW website in a more compact view?
Pretty cool! IMHO, the new format (when using the "compact" option) is better than the old format! Great job AwardWallet staff! |
+1 Great job listening to your customers and implementing feedback quickly.
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AwardWallet is pleased that so many frequent flyers have taken advantage of our recent coupon code blitz!
For anyone that has, we'd greatly appreciate it if you'd "Like" our Facebook page and maybe even write a review about us in the Reviews tab. http://www.facebook.com/AwardWalletDotCom Thanks and happy travels, The AwardWallet team |
Another free upgrade offer for AwardWallet Plus for all new users:
http://gimmiefreebies.com/awardwallet-your-free-gift/ |
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