OK, I finally got my new DSL service with ATT and I want to use my existing router (I didn't get the 2WIRE router, just the motorola modem

I have a netgear wgr614 v5, but for the life of me I can't get the darn thing to work

Anyone has any experience?

I already reset the router, and tried running the wizard, but it is not working.

I can connect to the internet just plugging in the modem to the computer, but my router won't

I hope I didn't make a mistake by not ordering the AT&T wireless router

After you plug the router into the modem are you powering off the modem and powering it back on?

Cable modems have a strange problem where they attach to the hardware (MAC) address of the first device that connects to them and then they don't allow anything else out. So if your computer is first and then you just move the plug from the laptop to the router it won't work until you unplug the modem and plug it back in. The DSL modem may be behaving the same way.

Also make sure that you have the router set up to get an IP address via DHCP.

And there are probably PPPoE settings that you'll need to set up, though I'm not sure.

I have ATT DSL, and have always used separate hardware for the modem and the router. My old router was Speedstream, and the current one is D-Link, but no reason why Netgear shouldn't work too.

So you're connecting phone line > modem > router > computer. Is the router > computer connection wired or wireless?

When you connect it all and power up, are there any diagnostic clues from flashing lights on the modem or router?

Those are the two things I would check first. Also check the modem settings.

How have you setup the modem and router? Is the modem in BRIDGE mode or DHCP mode? Normally, with all routers (and many netgears) I have the modem in BRIDGE mode and then do the login and authentication (PPPoE) on the ROUTER. There is a setting for login, where you will put in your ATT username and PW, and then it will authenticate at the ROUTER through the modem.

If the modem is already authenticating, and you are getting DHCP from it directly, without doing a login from the computer (if you connect it like this) then I would say, turn off ALL login and authentication on the ROUTER and put it into DHCP mode.

But, I find the whole package works much better with the modem in bridge mode and the ROUTER doing the PPPoE authenticaiton.

OP has DSL, not cable. I'll bet the PPPoE settings are the problem. With ATT you can call them and they can walk you through the process. But you should be able to get some information from the indicator (idiot) lights. They usually show whether the modem is communicating and whether it has logged in successfully. That may help narrow down the problem.

We can clear this up fairly quickly. Apparently your computer is setup to receive an IP address dynamically. So:

1) Reset the router if you've done any configuration, using the reset button on the back - usually 10 seconds continuous pressing will do.

2) Power off the modem and the router. Leave them off for 1 full minute - equipment at the ISP requires this in order to clear an ARP entry - it's still expecting to see your old router. This is one possible cause of your problems.

3) Power up the modem. Wait until the DSL sync light stops flashing and is steady on.

4) Power up the router. Make sure your cable from the modem is in the WAN or Internet port of the router. Give it 2 full minutes before trying anything.

5) In your Network Connections dialog box, right click on Local Area Connection and click disable. Right click again and click enable.

6) Once it has obtained an IP from your router, try the internet.

If it doesn't work:

1) Get to a command prompt and ping an IP address, such as 206.190.60.37 (this is a Yahoo server). If you get replies, it means you need to assign DNS servers. You should get the right ones from your ISP, though any will work (just slower - you could temporarily use 216.167.161.35).

2) If you can't ping, it's likely your ISP uses PPPOE. So you have to configure your router to use PPPOE instead of DHCP or Automatic, and you have to supply the Username and Password for your PPPOE account. These were provided by your ISP. If you can't find these, you can call your ISP - all they need is the phone number associated with the DSL account.

These are the three options that the modem has, option 1 is selected right now

1: PPP is on the modem. This is the normal mode for this modem when connected to a single computer. In this mode, the PPP session is initiated from the modem. Gateways and routers should work in this mode but their configuration may have to be changed to do so (e.g., you may need to have the gateway/router IP address changed to 192.168.1.1).

2: PPP is on the computer. This mode is normally used if you need to run a PPPoE client on your PC. This mode can be used with a gateway or router which initiates a PPPoE session. To return to the DSL modem user interface you will need to directly connect your PC to the modem without any gateway or router between the modem and the PC.

3: Bridged Mode (PPPoE is not used). This mode must be used if you are connecting to a non-PPPoE network. Selecting this mode will cause the modem to automatically restart.

I would switch to option 2, reboot everything and then setup the Authentication on the ROUTER with the ATT DSL settings you have. The WIZARD should suffice.

Once setup, UPDATE the ROUTER FIRMWARE, you might have to do the settings again, but most likely not.

Option 1 means the DSL modem does its own network address translation. Since it works when computer is directly connected, the router is the prime suspect. Given the facts, I think the DSL modem and the router has conflicting private subnet. A lot of equipment makers like to use 192.168.0.1/24 as default.

Change your router's private subnet to 192.168.1.1 as suggested in the message, and see if you can get internet access through the router.

I agree. You'll need your PPPoE username and PW from ATT to put into the router get it working. And sorry for the bum information before re DSL v Cable.

My DSL modem and router both had the same default of 192.168.1.1 and that took me a while to figure out.

you want option 3. I have AT&T DSL with a separate router, and it took me a couple hours to get it working because of this. Their explanation of the different options is partially incorrect - with Option 3, PPPoE *IS* used - just not on the DSL modem. Option 3 will let your router make the PPPoE connection.

Then, set your router to connect using PPPoE.

Your PPPoE username and password are given to you by AT&T - my username is my full @sbcglobal.net email address.

Extra Info
With either of the other two options, your router will act as a NAT firewall and DHCP server, and the modem will do the PPPoE connection. If you leave it on Option 1 and can connect with just plugging your computer in to the modem, you can also use your router in standard DHCP client mode. This may prove problematic if you ever run applications that need an inbound connection - you'll need to set up two incoming port rules (one on the DSL modem and one on your other router).

Also, if you opt for this avenue, you'll need to make sure that your router is set to give its DHCP clients IP addresses on a different subnet than the DSL modem gives your router - this is likely your problem.

hth, gl

I'm on option 2, with a router, works fine.

I do NOT have direct access to the modem through the network, but it has never been required unless I am troubleshooting which is like once every four years. (I could of course easily set this up with the tomato software but don't even bother)

I think either of the 2, or 3 will work fine with a router. 1 is not the one you want.

This is what drove me crazy with it - option 2 should work, but I couldn't get it to do.