Printer software conflict?
May 5, 2008 | 2:32 am
#1
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Printer software conflict?
I have a weird problem with printing photos or PDF files on this laptop.
I have the same model multifunction printer scanner in both the US and France (Canon MP530).
In the US, I connect to the printer wirelessly (the printer is connected by USB to a PC on my network). I did not install the printer driver on the laptop, but I did have EasyPhotoPrint installed as well as Adobe Photoshop Elements and CS2.
I have absolutely no problems printing photos or PDF files in the US or using any of the Photoshop software.
In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver.
When I try to print PDF files, it takes upwards of 2 minutes before the print dialog box appears.
EasyPhotoPrint hangs and won't print at all.
Elements hangs and won't print.
CS2 is very slow pulling up files and won't print.
Printing directly from the My Pictures folder is very slow.
I've uninstalled and reinstalled the printer and EasyPhotoPrint twice.
I've uninstalled all the Adobe software, and then downloaded and installed only the PDF Reader.
No improvement.
Canon suggests downloaded a new driver, which I'm willing to try, but I'm not clear on how I make sure that I'll be using the new driver and not the old one.
I have the same model multifunction printer scanner in both the US and France (Canon MP530).
In the US, I connect to the printer wirelessly (the printer is connected by USB to a PC on my network). I did not install the printer driver on the laptop, but I did have EasyPhotoPrint installed as well as Adobe Photoshop Elements and CS2.
I have absolutely no problems printing photos or PDF files in the US or using any of the Photoshop software.
In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver.
When I try to print PDF files, it takes upwards of 2 minutes before the print dialog box appears.
EasyPhotoPrint hangs and won't print at all.
Elements hangs and won't print.
CS2 is very slow pulling up files and won't print.
Printing directly from the My Pictures folder is very slow.
I've uninstalled and reinstalled the printer and EasyPhotoPrint twice.
I've uninstalled all the Adobe software, and then downloaded and installed only the PDF Reader.
No improvement.
Canon suggests downloaded a new driver, which I'm willing to try, but I'm not clear on how I make sure that I'll be using the new driver and not the old one.
May 5, 2008 | 7:38 am
#3
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Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
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It might help to tell us what kind of laptop it is and what software (especially OS) you're running. I couldn't find that anywhere in the post. Likely causes with Linux, Mac OS and assorted flavors of Windows can be quite different.
May 5, 2008 | 8:00 am
#4
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
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Were both printers purchased from the same location or was one purchased in the US and the second in France? Even though you are using the same model (Canon MP530) printer Canon does make changes to the printer software for each country based on what flavor of Microsoft software that is imported to that country.
May 5, 2008 | 1:39 pm
#5
Original Poster
Join Date: Sep 2004
Location: Deep in the heart of...DL country.
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May 5, 2008 | 1:40 pm
#6
Original Poster
Join Date: Sep 2004
Location: Deep in the heart of...DL country.
Programs: DL GM
Posts: 3,838
Were both printers purchased from the same location or was one purchased in the US and the second in France? Even though you are using the same model (Canon MP530) printer Canon does make changes to the printer software for each country based on what flavor of Microsoft software that is imported to that country.
May 7, 2008 | 5:17 am
#8
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
I have a weird problem with printing photos or PDF files on this laptop.
In the US, I connect to the printer wirelessly (the printer is connected by USB to a PC on my network). I did not install the printer driver on the laptop, but I did have EasyPhotoPrint installed as well as Adobe Photoshop Elements and CS2.
In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver.
If you are using the same laptop in the US and France and the identical printer in the US and France then you HAVE installed the printer drivers "In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver."
Canon suggests downloaded a new driver, which I'm willing to try, but I'm not clear on how I make sure that I'll be using the new driver and not the old one.
In the US, I connect to the printer wirelessly (the printer is connected by USB to a PC on my network). I did not install the printer driver on the laptop, but I did have EasyPhotoPrint installed as well as Adobe Photoshop Elements and CS2.
In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver.
If you are using the same laptop in the US and France and the identical printer in the US and France then you HAVE installed the printer drivers "In France, the printer is connected to a USB port on the laptop, and I have installed the printer driver."
Canon suggests downloaded a new driver, which I'm willing to try, but I'm not clear on how I make sure that I'll be using the new driver and not the old one.