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Old Jun 2, 2004 | 10:47 pm
  #1  
Gaucho100K
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Norton Live update - problem
Im getting this error message when executing the Norton Live Update feature:

" LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted. "

Any ideas what this is....? Thanks.
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Old Jun 3, 2004 | 3:50 am
  #2  
Kurwah
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Try this link.
Symantec website.
Are you running ZoneAlarm?
Also check their website.
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Old Jun 3, 2004 | 7:50 am
  #3  
monahos
 
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Do you have several Symantec products from different generations installed on your computer? I find the newer Live Update module often fails to work with older Symantec programs (whose own Live Update module is overwritten when installing a new Symantec product).

If the above link doesn't solve your problems, completely uninstall your Symantec programs (including any registry entries, plus a manual delete of leftover Symantec folders after the auto-uninstall), and do a clean install, it works all the time.
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Old Jun 3, 2004 | 8:14 am
  #4  
Dodge DeBoulet
 
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Originally Posted by Gaucho100K
Im getting this error message when executing the Norton Live Update feature:

" LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted. "

Any ideas what this is....? Thanks.
I got a similar error at one point; I fixed it by deleting the contents of C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

This was something recommended in one of the support pathways at Symantec's web site. It's probably worth a shot . . . it doesn't appear to hurt anything.
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Old Jun 3, 2004 | 8:53 am
  #5  
Gaucho100K
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Thanks, lemme try one of these solutions.... ^
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Old Jun 3, 2004 | 8:59 am
  #6  
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Darn.... this all to technical for me. Im afraid Im gonna erase something... Why cant Norton just make some online automatic fix for this...????
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Old Jun 3, 2004 | 12:24 pm
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Wow. You guys are the best. I've been having the same problem on my laptop with Norton. I followed the PorkRind directions andjust deleted all 10-15 files/folders in the download folder and now Norton works fine!
Thanks, everyone

Ed
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Old Jun 3, 2004 | 2:59 pm
  #8  
Leumas
 
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I'd this problem a few months ago with Nortons Systemworks 2003 (with Norton's Personal Firewall). After going to Symantec's site and following through its instructions, the problem went away ... until a few weeks later when it came back.

I don't know how it happens... Now, I just have Autoupdate turned off and update it manually.

Sorry to be the bearer of bad news...
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Old Jun 4, 2004 | 10:25 am
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RSSrsvp
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While we are on this Norton SW situation, I have noticed a problem since installing the latest version. I use Outlook 2003 for my email, and it is extremely slow downloading mail and even slower opening up a window when I go to send a new message. I didn't have this problem with Outlook XP. Has anyone else run into this situation? Is Norton or Outlook the problem?
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Old Jun 4, 2004 | 12:31 pm
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MisterNice
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I quit using Symantec products 2-3 years ago except for occasional Ghost or Drive Image. Every one caused major problems of one type or another.

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Old Jun 4, 2004 | 12:59 pm
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Originally Posted by Rssrsvp
While we are on this Norton SW situation, I have noticed a problem since installing the latest version. I use Outlook 2003 for my email, and it is extremely slow downloading mail and even slower opening up a window when I go to send a new message. I didn't have this problem with Outlook XP. Has anyone else run into this situation? Is Norton or Outlook the problem?
Norton is to blame. It uses a strange system to check email. Personally I prefer Grisofts AVG, which is also free
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Old Jun 4, 2004 | 1:01 pm
  #12  
ScottC
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Originally Posted by MisterNice
I quit using Symantec products 2-3 years ago except for occasional Ghost or Drive Image. Every one caused major problems of one type or another.

MisterNice
MUCH better alternative to Ghost; Acronis Drive Image.

http://www.acronis.com/products/trueimage/

No need to reboot AND backups open/locked files as well
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Old Jun 7, 2004 | 1:04 am
  #13  
Gaucho100K
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Originally Posted by PorkRind
I got a similar error at one point; I fixed it by deleting the contents of C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

This was something recommended in one of the support pathways at Symantec's web site. It's probably worth a shot . . . it doesn't appear to hurt anything.
OK, so Im trying this... but, I dont seem to have the same directory tree. This is the closest that I find, and since the names dont match Im not deleting anything...

C:\Documents and Settings\Gaucho100K\Application Data\Symantec

Any tips on where I can look....?
Last edited by Gaucho100K; Jun 8, 2004 at 5:35 pm
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Old Jun 7, 2004 | 1:05 am
  #14  
Gaucho100K
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Just to clarify, under the directory "all users" I dont seem to have an "application data" subdirectory. Im running XP Professional....

Thanks.
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Old Jun 7, 2004 | 10:33 am
  #15  
Dodge DeBoulet
 
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Originally Posted by Gaucho100K
Just to clarify, under the directory "all users" I dont seem to have an "application data" subdirectory. Im running XP Professional....

Thanks.
Sorry . . . I'm on Windows 2000. I didn't think there would be any difference between it and XP Professional.
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