Do I need a new wireless router?
May 2, 2013 | 7:24 pm
#16
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,158
When you are logged in to the router, can you see whether it is getting an IP address and gateway from your ISP? If you are not being assigned an IP address, try a release/renew.
Also, as star_world noted, sometimes cable modems mate with a device that gets plugged into them. If it has bonded to your computer, it may reject your router. You may need to plug your router into your cable modem and then power cycle your cable modem, and then power cycle your router.
Also, as star_world noted, sometimes cable modems mate with a device that gets plugged into them. If it has bonded to your computer, it may reject your router. You may need to plug your router into your cable modem and then power cycle your cable modem, and then power cycle your router.
May 3, 2013 | 7:32 am
#17
Original Poster
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
I ended up ordering a new router, but still tried a few of the more recent suggestions. Releasing and renewing the IP address did not work. I did power cycle both the modem and router, still did not work. I called Comcast the other night to help troubleshoot and they were unable to help and also suggested I might need a new router. I'm officially out of ideas and am looking forward to my router arriving later today - nice when the distribution center happens to be 50 miles from your house!
May 3, 2013 | 9:25 am
#18
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
I'll be surprised when just putting in a new router works. COULD be the old one died, but normally what dies is the radio, or the ability to connect to ethernet (which you would see at the modem if the ethernet light was not on) or something like that. Going back to fresh settings with a full reset - and then just getting an IP from the router should be enough.
keep us posted.
keep us posted.
May 3, 2013 | 5:45 pm
#19
Original Poster
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
Finally got around to installing the router. It works! I'm back in the land of the connected! Thanks for everyone's help!
For the record, the ethernet light was on at the modem, router, and laptop, so don't think that was it. Anyway, all good now...
For the record, the ethernet light was on at the modem, router, and laptop, so don't think that was it. Anyway, all good now...