AT&T ranks last in Consumer Reports mobile service survey
Dec 4, 2009, 9:10 am
#31
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Originally Posted by anrkitec
???
I have free int'l roaming as a standard feature on my $89/month unlimited voice/data plan.
And most of Europe for example is only ~$1/minute.
I have free int'l roaming as a standard feature on my $89/month unlimited voice/data plan.
And most of Europe for example is only ~$1/minute.
I have Sprint, which sucks, but if I had a quad-band phone I'd probably keep it on for incoming at this rate. Still use the cheap local SIM for outgoing...
Dec 4, 2009, 1:13 pm
#32
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Snag a cheap unlocked Nokia for 10-15 Euros and use local SIMs.
...And as soon as I make the "get an unlocked phone" recommendation, I have to admit that a buck a minute is approaching a reasonable rate if you need to be available for incoming calls at your "native" number.
I have Sprint, which sucks, but if I had a quad-band phone I'd probably keep it on for incoming at this rate. Still use the cheap local SIM for outgoing...
...And as soon as I make the "get an unlocked phone" recommendation, I have to admit that a buck a minute is approaching a reasonable rate if you need to be available for incoming calls at your "native" number.
I have Sprint, which sucks, but if I had a quad-band phone I'd probably keep it on for incoming at this rate. Still use the cheap local SIM for outgoing...
Dec 4, 2009, 3:21 pm
#34
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Dec 5, 2009, 3:09 am
#35
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I hate at&t
I hate AT&T, but I'm stuck with them. Right now, they are the only provider in my area. I have the new iPhone 3GS which is a good phone for me, but AT&T is horrible. They have an extreme lack of 3G service, no tethering, expensive plans, dropped calls, shoddy coverage, etc.
Why the hell did Apple give such a good product to such a crappy company?!
Why the hell did Apple give such a good product to such a crappy company?!
Dec 8, 2009, 10:04 am
#36
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New app for iPhone
You can't get a connection, the network is down again and now AT&T offers this: http://www.mobileburn.com/news.jsp?Id=8367.
Priceless
Priceless
Dec 8, 2009, 10:08 am
#37
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Hopefully, they already know where they have poor service and this app is just intended to placate the masses. I've been a Verizon customer for many years, but I cut AT&T some slack. Trying to carry all of the iPhone data over the air must be a challenge. AT&T ran an ad a few months ago about the iPhone's new ability to share user-created video. Must have made AT&T network engineers cringe.
Dec 8, 2009, 10:15 am
#38
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I'm using unlocked iPhone on TMO, so no problems for me. But for the millions who bought the 3G and 3G-s and signed a two year contract, they've been screwed...
Dec 8, 2009, 12:14 pm
#39
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Dec 8, 2009, 4:14 pm
#40
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What really gets me is now that I've moved, I'm 200 miles from the nearest 3G service area, yet still pay the same per month. For how many BILLIONS of dollars AT&T rakes in, they should have a decent network to show for it.
Dec 8, 2009, 4:21 pm
#41
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If AT&T didn't have the iPhone, I'd move back to T-Mobile now that they seem to have their major metro market 3G network up and running.
AT&T is horrible. I saw the CR article and saw that SF was all black for AT&T and I have experienced it. I live in the middle of Silicon Valley without being blocked by any big buildings and go to Edge in my neighborhood. Ridiculous.
I used that iPhone app and let AT&T know of my horrible coverage, but then I've complained about it over the phone 2X and zilch....not holding my breath.
AT&T is horrible. I saw the CR article and saw that SF was all black for AT&T and I have experienced it. I live in the middle of Silicon Valley without being blocked by any big buildings and go to Edge in my neighborhood. Ridiculous.
I used that iPhone app and let AT&T know of my horrible coverage, but then I've complained about it over the phone 2X and zilch....not holding my breath.
Dec 8, 2009, 6:44 pm
#42
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And they continue to surprise me. I discovered a few weeks or so ago that AT&T representatives maintain a presence on Twitter. I decided then, yesterday morning, to report a coverage issue to them (an area with previously good coverage seemingly went dark a couple of months ago). One of the AT&T reps tweeted me back within minutes and took down the information I provided. Then, yesterday evening, I received a phone call from a technician in the engineering department who collected a bit more information from me in order to create the ticket and have the issue investigated.
Blew me away. I never expected to receive such a proactive response to a report about a coverage gap. Time will tell if they actually fix the issue (not sure if it's a downed tower or something intentional, like re-aiming an antenna array in another direction or something), but I can find no flaw in how they handle their customers.
Blew me away. I never expected to receive such a proactive response to a report about a coverage gap. Time will tell if they actually fix the issue (not sure if it's a downed tower or something intentional, like re-aiming an antenna array in another direction or something), but I can find no flaw in how they handle their customers.
So, two thumbs up for their customer service and 1.5 thumbs up for their coverage (everywhere else except that 1/2-mile stretch of road, I get consistent 2.8mbps downloads).
Dec 8, 2009, 11:17 pm
#43
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Summary
http://www.appleinsider.com/articles...ce_survey.html
Actual survey
http://www.consumerreports.org/cro/e...ce-ratings.htm
Almost all of my friends with 3G iPhone tells me they turn off 3G in NYC - too many dropped calls; faster with regular 2G mode
http://www.appleinsider.com/articles...ce_survey.html
Actual survey
http://www.consumerreports.org/cro/e...ce-ratings.htm
Almost all of my friends with 3G iPhone tells me they turn off 3G in NYC - too many dropped calls; faster with regular 2G mode
Dec 9, 2009, 12:20 pm
#44
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It gets even better!
You can't get a connection, the network is down again and now AT&T offers this: http://www.mobileburn.com/news.jsp?Id=8367.
Priceless
Priceless
What next, devising an alternate-side-of-the-street usage schedule?