Tumi warranty not lifetime!
#1
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
Tumi warranty not lifetime!
When a plastic part broke, I was surprised to read it's only for 5 years. I recalled a stronger; i.e., lifetime commitment -- how recent is this?
Also, after the first year, you have to pay shipping to Tumi and possibly return shipping as well if they decide it's not covered under the warranty. If you lost the box it came in, you have to get one on your own. Or you can pay a dealer $15 (non-roller) or $25 (roller) for them to ship it to Tumi.
Lots weaker warranty than I would expect from a quality brand.
Also, after the first year, you have to pay shipping to Tumi and possibly return shipping as well if they decide it's not covered under the warranty. If you lost the box it came in, you have to get one on your own. Or you can pay a dealer $15 (non-roller) or $25 (roller) for them to ship it to Tumi.
Lots weaker warranty than I would expect from a quality brand.
#2
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
The most recent time I sent a Tumi product in for repair it was returned with a warning: basically we are doing you a favor this time.....etc.
Haven't bought anything Tumi since.
Haven't bought anything Tumi since.
#3
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
http://www.flyertalk.com/forum/trave...-warranty.html
Their reason, which I think is just silly
We have never seen a product problem due to a manufacturing defect show up after five years of use
Their reason, which I think is just silly
We have never seen a product problem due to a manufacturing defect show up after five years of use
#4
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
They had me read the serial number which told them that my piece was manufactured in 2005, so it would probably still be covered under the old warranty or within the 5 year period.
Of course, as we all realize, if they have never seen a warranty problem after five years, then it would cost them nothing to make it unlimited! I guess Tumi hired some airline FF program "enhancement" specialists.
Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.
So no more Tumi for me, I guess only their prices are upscale.
Of course, as we all realize, if they have never seen a warranty problem after five years, then it would cost them nothing to make it unlimited! I guess Tumi hired some airline FF program "enhancement" specialists.
Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.
So no more Tumi for me, I guess only their prices are upscale.
#6
Join Date: Nov 2009
Posts: 24
+1 for B&R. Check their lifetime warranty page @ http://www.briggs-riley.com/simple-a...time-warranty/. I believe they are pretty clear when they mention – “Just call your nearest Authorized Repair Center, no repair number is needed. You can find an Authorized Repair Center here on our website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center.”
#8
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
My #1 rule is that a suitcase will always break down when I am on a trip, at least 5,000 miles from home, and far from any warranty repair center. I've needed urgent repairs in at least Stockholm, Tokyo, and Manila.
So I pick a case that is easy and quick to repair locally, even if not under warranty. One big way to get this is to buy a case held together with bolts rather than brads, so it can be mostly disassembled and assembled with only a screwdriver. Until recently, B&R didn't do this but now they do on some lines. Hartmann and (the late) Andiamo do too. Forget TravelPro, Swiss Army, and cheaper brands like Samsonite, Delsey, etc. Quality of construction is way more important than a label, especially one like Vuitton that yells out "steal me."
Shipping to the B&R repair center isn't a big deal for me since luckily I live about a 40 minute drive from Half Moon Bay airport, the obscure location where it is located.
So I pick a case that is easy and quick to repair locally, even if not under warranty. One big way to get this is to buy a case held together with bolts rather than brads, so it can be mostly disassembled and assembled with only a screwdriver. Until recently, B&R didn't do this but now they do on some lines. Hartmann and (the late) Andiamo do too. Forget TravelPro, Swiss Army, and cheaper brands like Samsonite, Delsey, etc. Quality of construction is way more important than a label, especially one like Vuitton that yells out "steal me."
Shipping to the B&R repair center isn't a big deal for me since luckily I live about a 40 minute drive from Half Moon Bay airport, the obscure location where it is located.
#9
Join Date: Jul 2004
Location: ORD
Programs: AA PLT, UA Silver, EK Gold, Hilton Diamond, Global Entry, Clear
Posts: 1,082
My #1 rule is that a suitcase will always break down when I am on a trip, at least 5,000 miles from home, and far from any warranty repair center. I've needed urgent repairs in at least Stockholm, Tokyo, and Manila.
So I pick a case that is easy and quick to repair locally, even if not under warranty.
So I pick a case that is easy and quick to repair locally, even if not under warranty.
Needless to say I spent the rest of my trip pushing luggage carts through airports throughout the region!
#10
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
So no more Tumi for me, I guess only their prices are upscale.
#11
Join Date: Jan 2009
Location: Berlin and Buggenhagen, Germany
Posts: 3,509
My #1 rule is that a suitcase will always break down when I am on a trip, at least 5,000 miles from home, and far from any warranty repair center. I've needed urgent repairs in at least Stockholm, Tokyo, and Manila.
So I pick a case that is easy and quick to repair locally, even if not under warranty. One big way to get this is to buy a case held together with bolts rather than brads, so it can be mostly disassembled and assembled with only a screwdriver. Until recently, B&R didn't do this but now they do on some lines. Hartmann and (the late) Andiamo do too. Forget TravelPro, Swiss Army, and cheaper brands like Samsonite, Delsey, etc. Quality of construction is way more important than a label, especially one like Vuitton that yells out "steal me."
Shipping to the B&R repair center isn't a big deal for me since luckily I live about a 40 minute drive from Half Moon Bay airport, the obscure location where it is located.
So I pick a case that is easy and quick to repair locally, even if not under warranty. One big way to get this is to buy a case held together with bolts rather than brads, so it can be mostly disassembled and assembled with only a screwdriver. Until recently, B&R didn't do this but now they do on some lines. Hartmann and (the late) Andiamo do too. Forget TravelPro, Swiss Army, and cheaper brands like Samsonite, Delsey, etc. Quality of construction is way more important than a label, especially one like Vuitton that yells out "steal me."
Shipping to the B&R repair center isn't a big deal for me since luckily I live about a 40 minute drive from Half Moon Bay airport, the obscure location where it is located.
Till
#12
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
Costco was the best given the return policy but I also got them from Nordstrom Rack, TJMaxx, Tumi outlet and probably a few others...
I probably don't care that much about warranty beyond 5 yrs as by then I'll want a newer design anyways.
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,538
Of course, as we all realize, if they have never seen a warranty problem after five years, then it would cost them nothing to make it unlimited! I guess Tumi hired some airline FF program "enhancement" specialists.
Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.
Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.
I saw a lot of Tumi products in Shenzhen when I was luggage shopping for a cheap big bags in January. All knockoffs, of course, but at least you won't pay top dollar and get excuses when stuff breaks later on.
I really like Costco bags, and have returned them many years after I bought them. I know there have been some problems with the latest bags being a little too big for the overheads, but I own 4 different bags and really like them.
#14
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
When I say Tumi has cut off discounters, I mean recently -- starting in the last 12 months or so. Before then Tumi was readily available everywhere at discount. The Tumi outlets still exist (although I can't find them listed on the Tumi website) but the only ones west of the Mississippi are in the SoCal desert, Houston, and Honolulu. It seems like a deliberate unstated change, clearly to preserve retail prices and hence image -- directly contradictory to the service degradation.
It's great to hear that TP Plat 5 also has screws rather than brads, another one to add to the list.
It's great to hear that TP Plat 5 also has screws rather than brads, another one to add to the list.
#15
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
I have had several Tumi products. All of them had defects within the first two years, and all were bought before they reduced coverage. They never, ever repaired anything I sent under warranty, five items, but told me the product had been discontinued so I could have 50% off my choice of a new Tumi, because they no longer had parts for the old one. One of them, a 20" carryon, was in stock at my local luggage store, same model. The wheels had broken on the original. I bought the "new" one, and the wheels promptly broke on that one also. I no longer advocate Tumi. They're dishonest!