FlyerTalk Forums - View Single Post - Tumi warranty not lifetime!
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Old Mar 23, 2010, 6:43 pm
  #4  
RichardInSF
Moderator: Luxury Hotels and FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,856
They had me read the serial number which told them that my piece was manufactured in 2005, so it would probably still be covered under the old warranty or within the 5 year period.

Of course, as we all realize, if they have never seen a warranty problem after five years, then it would cost them nothing to make it unlimited! I guess Tumi hired some airline FF program "enhancement" specialists.

Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.

So no more Tumi for me, I guess only their prices are upscale.
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