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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Problems with chat? (https://www.flyertalk.com/forum/technical-support-feedback/966404-problems-chat.html)

IBobi Feb 3, 2012 2:28 pm


Originally Posted by FortFun (Post 17942469)
Down again.

java.lang.Exception: HttpServlet address not specified


Originally Posted by Ripper3785 (Post 17942466)
Chat is down again.

http://mibbit.com/?channel=%23flyert...irc.mibbit.net as an alternative

We're looking into it, thanks folks.

adamj023 Feb 3, 2012 9:54 pm


Originally Posted by IBobi (Post 17947242)
We're looking into it, thanks folks.

Yup still down. :P

SkiAdcock Feb 3, 2012 10:28 pm

I'm thinking we should establish a permanent substitute to chat amongst ourselves.

There is literally no excuse for how many times FT chat fails & for how long (weeks/months) it takes IB to get it sorted - and given they're in the IBB bizness AND they own vBulletin, it's not like they're newbies to the technology.

adamj023 Feb 4, 2012 10:34 pm


Originally Posted by SkiAdcock (Post 17949122)
I'm thinking we should establish a permanent substitute to chat amongst ourselves.

There is literally no excuse for how many times FT chat fails & for how long (weeks/months) it takes IB to get it sorted - and given they're in the IBB bizness AND they own vBulletin, it's not like they're newbies to the technology.

How about we just chat on here instead?

Ripper3785 Feb 5, 2012 9:34 pm


Originally Posted by SkiAdcock (Post 17949122)
I'm thinking we should establish a permanent substitute to chat amongst ourselves.

Uhhh, we kind of did. http://mibbit.com/?channel=%23flyert...irc.mibbit.net

Chat no work, open this thread, click the link, voila!

Ripper3785 Feb 13, 2012 9:34 pm

...still down. :td:

FriendlySkies Feb 22, 2012 9:23 pm

It's been 20 days since chat went offline, and 19 days since the last word from IB.

I've come to not expect much from IB, especially when chat goes down, but this is pretty crazy. I don't know what kind of business would allow problems to continue for almost three weeks without any updates on the issue, or the steps they are taking to prevent this from happening in the future.

:td:

squeakr Feb 22, 2012 9:32 pm

tonight i really wish there was chat
 
dang...

IBobi Feb 23, 2012 6:38 pm


Originally Posted by FriendlySkies (Post 18066024)
It's been 20 days since chat went offline, and 19 days since the last word from IB.

I've come to not expect much from IB, especially when chat goes down, but this is pretty crazy. I don't know what kind of business would allow problems to continue for almost three weeks without any updates on the issue, or the steps they are taking to prevent this from happening in the future.

:td:

Sorry folks -- the chat issue has been sent upstream, directly to our Unix team. I see recent activity on the tech ticket for this but... I'll be darned if I can decipher what exactly is happening. They know, though, and rest assured it's an active troubleshooting.

Paul

adamj023 Feb 25, 2012 3:33 pm


Originally Posted by FriendlySkies (Post 18066024)
It's been 20 days since chat went offline, and 19 days since the last word from IB.

I've come to not expect much from IB, especially when chat goes down, but this is pretty crazy. I don't know what kind of business would allow problems to continue for almost three weeks without any updates on the issue, or the steps they are taking to prevent this from happening in the future.

:td:

Plenty of other chat rooms out there. Flyertalk doesn't have to maintain a chat room at all for that matter, it is just a basic app with some coded Flyertalk related stuff but it isn't anything complex.

FriendlySkies Feb 25, 2012 3:50 pm


Originally Posted by adamj023 (Post 18081480)
Plenty of other chat rooms out there. Flyertalk doesn't have to maintain a chat room at all for that matter, it is just a basic app with some coded Flyertalk related stuff but it isn't anything complex.

They don't have to. However, they do. And they should maintain it. If you look to the beginning of this thread, you'll see that this is certainly not the first time that chat has gone down.

SkiAdcock Mar 22, 2012 8:35 pm


Originally Posted by IBobi (Post 18071668)
Sorry folks -- the chat issue has been sent upstream, directly to our Unix team. I see recent activity on the tech ticket for this but... I'll be darned if I can decipher what exactly is happening. They know, though, and rest assured it's an active troubleshooting.

Paul

To be quite blunt (bolding above mine) - TOTAL BULL.

Why doesn't IB come clean & say it's not a priority & never will be one.

It's a month later & I still can't access it. Chat has had problems since IB has taken over & it takes forever to get them fixed. FTers mention it; IB serves up pablum & that's it. :td::td:

And to quote myself from almost 2 months ago:

There is literally no excuse for how many times FT chat fails & for how long (weeks/months) it takes IB to get it sorted - and given they're in the IBB bizness AND they own vBulletin, it's not like they're newbies to the technology.

Cheers.

adamj023 Mar 25, 2012 4:53 pm


Originally Posted by SkiAdcock (Post 18254881)
To be quite blunt (bolding above mine) - TOTAL BULL.

Why doesn't IB come clean & say it's not a priority & never will be one.

It's a month later & I still can't access it. Chat has had problems since IB has taken over & it takes forever to get them fixed. FTers mention it; IB serves up pablum & that's it. :td::td:

And to quote myself from almost 2 months ago:

There is literally no excuse for how many times FT chat fails & for how long (weeks/months) it takes IB to get it sorted - and given they're in the IBB bizness AND they own vBulletin, it's not like they're newbies to the technology.

Cheers.

Still not working. You can freely post on these forums though. :-)

adamj023 Mar 31, 2012 12:37 am

Still not working so I guess it has been shut down for good till further notice.

dhammer53 Mar 31, 2012 12:22 pm


Originally Posted by IBobi (Post 17413400)
Hi Ya'll,

Chat is down again indeed, but tech is working on it.

I'll let you know when it's back!

April Fool.


Originally Posted by IBobi (Post 17947242)
We're looking into it, thanks folks.

You're welcome. :rolleyes:


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