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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   The "The 13 Oct 21 FT 'Like' Feature - [now restored to prior version]" thread (https://www.flyertalk.com/forum/technical-support-feedback/2055379-13-oct-21-ft-like-feature-now-restored-prior-version-thread.html)

corky Dec 8, 2021 2:15 pm


Originally Posted by SamirD (Post 33787225)
So some observations from my own experience with this that may help the devs fix it:
  • ARG only appears after I return to the site after it not being opened in the browser, but the login cookie is still valid
  • A page refresh does not help
  • Unliking and re-liking the post does restore my username
If anyone has had similar experience or more to add, I think it would help them narrow down the problem. It sounds like a php or db issue where username of the like is not being retrieved correctly.

What makes you think that anyone is trying to fix the problem? I don't see any changes with the giant banner that has been around for months.

Silver Fox Dec 8, 2021 3:46 pm

No-one's remotely interested in fixing this. It got worse for me today for no apparent reason. I think it might also be knocking other likes off the posts as I could see a post that had something like "XXXX, yyyy, zzzzz, and 6 others like this", I liked it too, came up as ARG4/6, and all the "6 others" or whatever it was, disappeared. I then unliked and they didn't come back then either. But, I can't be bothered to either find the post, try to recreate, clear cache, cookies, blow my nose, whistle dixie, to help as we can see it is not in anyone's optic.

SamirD Dec 9, 2021 12:38 am


Originally Posted by corky (Post 33796350)
What makes you think that anyone is trying to fix the problem? I don't see any changes with the giant banner that has been around for months.

I would hope someone at IB is aware of it and has it on some sort of roadmap even if there is no sign of activity. A lot of bug fixes work out this way.

SamirD Dec 9, 2021 12:42 am


Originally Posted by Silver Fox (Post 33796589)
No-one's remotely interested in fixing this. It got worse for me today for no apparent reason. I think it might also be knocking other likes off the posts as I could see a post that had something like "XXXX, yyyy, zzzzz, and 6 others like this", I liked it too, came up as ARG4/6, and all the "6 others" or whatever it was, disappeared. I then unliked and they didn't come back then either. But, I can't be bothered to either find the post, try to recreate, clear cache, cookies, blow my nose, whistle dixie, to help as we can see it is not in anyone's optic.

Interesting. I haven't seen anything like that happen yet. I'll keep an eye out for it.

When something like this breaks, it takes a while to diagnose it if there aren't precise methods to recreate it and all the situations the bug happens in. And with sufficient information, someone at IB that knows the setup intimately can even know where to look.

I understand it doesn't have eyes on it, but remember, for all intensive purposes this is a 'free' service to us so if they can't be bothered, it's not like we have any rights to force the issue since we are effectively hitching a free ride. When site metrics start having issues due to it and starts affecting advertising sales, that's when the guns will bear down on it, but probably not a minute before unless all the other work is 'caught up' or it's in a scheduled maintenance window.

corky Dec 9, 2021 9:41 am


Originally Posted by Silver Fox (Post 33796589)
No-one's remotely interested in fixing this. It got worse for me today for no apparent reason. I think it might also be knocking other likes off the posts as I could see a post that had something like "XXXX, yyyy, zzzzz, and 6 others like this", I liked it too, came up as ARG4/6, and all the "6 others" or whatever it was, disappeared. I then unliked and they didn't come back then either. But, I can't be bothered to either find the post, try to recreate, clear cache, cookies, blow my nose, whistle dixie, to help as we can see it is not in anyone's optic.

Did you also do the Hokey Pokey & turn yourself around? :p

DELee Dec 9, 2021 1:12 pm


Originally Posted by corky (Post 33798492)
Did you also do the Hokey Pokey & turn yourself around? :p

But that's what it's all about.

David

IBMyke Dec 10, 2021 11:42 am


Originally Posted by corky (Post 33796350)
What makes you think that anyone is trying to fix the problem? I don't see any changes with the giant banner that has been around for months.

Hey Corky, would you be able to send me a screenshot of the banner issue you're experiencing? You can drop it here or in a private message.

MSPeconomist Dec 11, 2021 8:45 am

I still see the ARG (both 4 and 6) sometimes when I try to like a post, but I haven't noticed any pattern.

Silver Fox Dec 11, 2021 8:49 am

Mine is usually when I am anything apart from first. the unlike/like workaround has also stopped for me.

vanillabean Dec 11, 2021 8:53 am


Originally Posted by MSPeconomist (Post 33803658)
I still see the ARG (both 4 and 6) sometimes when I try to like a post, but I haven't noticed any pattern.

For me it happens when I'm the first to like and then someone else likes.


Originally Posted by Silver Fox (Post 33803666)
the unlike/like workaround has also stopped for me.

Yes.

Silver Fox Dec 13, 2021 3:47 pm

OK, it happened again in this post: https://www.flyertalk.com/forum/33807964-post16.html

This is the post before I like it:


https://cimg8.ibsrv.net/gimg/www.fly...4be809fd99.png

This is the post after I like it:


https://cimg1.ibsrv.net/gimg/www.fly...93ac1aace0.png

Likes are disappearing. And it's definitely getting worse for me. More ARG4 and ARG6 on a regular basis now.

SamirD Dec 14, 2021 1:24 am


Originally Posted by Silver Fox (Post 33809518)
OK, it happened again in this post: https://www.flyertalk.com/forum/33807964-post16.html

This is the post before I like it:


https://cimg8.ibsrv.net/gimg/www.fly...4be809fd99.png

This is the post after I like it:


https://cimg1.ibsrv.net/gimg/www.fly...93ac1aace0.png

Likes are disappearing. And it's definitely getting worse for me. More ARG4 and ARG6 on a regular basis now.

What happens if you unlike it and like it again? Did it restore the original likes? Did a refresh of the page restore the original likes? The likes are sent to the site and db via ajax, which is a different way to sent/receive data than a page refresh and probably uses a different set of php code and sql commands so seeing if there's a difference can help flush out the root cause.

Silver Fox Dec 14, 2021 1:36 am


Originally Posted by SamirD (Post 33810628)
What happens if you unlike it and like it again? Did it restore the original likes? Did a refresh of the page restore the original likes? The likes are sent to the site and db via ajax, which is a different way to sent/receive data than a page refresh and probably uses a different set of php code and sql commands so seeing if there's a difference can help flush out the root cause.

If I unliked it, it restored it to the "before". I didn't try a refresh (assuming you mean F5 or similar?).

SamirD Dec 14, 2021 4:49 am


Originally Posted by Silver Fox (Post 33810643)
If I unliked it, it restored it to the "before". I didn't try a refresh (assuming you mean F5 or similar?).

Interesting. Yep, F5/etc page refresh since that retrieves the likes from the db in a different manner than the ajax.

Silver Fox Dec 14, 2021 4:57 am


Originally Posted by SamirD (Post 33810891)
Interesting. Yep, F5/etc page refresh since that retrieves the likes from the db in a different manner than the ajax.

Just tried now, F5 or CTRL-F5 makes no difference, same before and after and also there are more likes in there now but I always end up as the 3rd like as ARG6.


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