Jan 22, 2019, 11:04 am
Last edit by: JDiver
PLEASE POST SCREENSHOTS of the FULL SCREEN and report your DEVICE TYPE, OPERATING SYSTEM, BROWSER TYPE AND VERSIONS you are using in your post.This thread is strictly for the reporting bugs related to the 15 November 2017 upgrade of FlyerTalk Mobile on your MOBILE device. (Please refrain from discussion or speculation about issues if they are not reports as specified here.)
Your full report (see above) will assist Internet Brands / FlyerTalk in handling these expeditiously. Admin / Tech attempts to respond to all reports speedily, but eliminating problems / bugs may require devising technical solutions that may require time. (Internet Brands operates during usual work hours on the U. S. West Coast; customary holidays, weekends, etc. are observed.)
To see how to include a screen shot in your post, once you have taken the screen shot follow the instructions "Inserting a photo or image from your device into a post:" in the first post in the thread http://www.flyertalk.com/forum/techn...mage-post.html
NOTE: Internet Brands and FlyerTalk discourage the use of software that modifies your FlyerTalk browsing experience (e.g. ad blocking software). IB / FT declines all responsibility for the use of such software and can not provide support or assistance if such software is used. As well, we remind you IB / FT can only provide FlyerTalk free to members because of the financial support of advertisers; using ad blockers denies IB / FT income that would normally pay for your free community membership and browsing experience..
Posts advocating, suggesting, or recommending use of ad blocking etc. software will be summarily deleted.
Link to Archive of 2018 Mobile Device BUG REPORTS
Link to Archive of 2017 FT 15 Nov 2017 Upgrade Tech Thread - BUG REPORTS.
Your full report (see above) will assist Internet Brands / FlyerTalk in handling these expeditiously. Admin / Tech attempts to respond to all reports speedily, but eliminating problems / bugs may require devising technical solutions that may require time. (Internet Brands operates during usual work hours on the U. S. West Coast; customary holidays, weekends, etc. are observed.)
To see how to include a screen shot in your post, once you have taken the screen shot follow the instructions "Inserting a photo or image from your device into a post:" in the first post in the thread http://www.flyertalk.com/forum/techn...mage-post.html
NOTE: Internet Brands and FlyerTalk discourage the use of software that modifies your FlyerTalk browsing experience (e.g. ad blocking software). IB / FT declines all responsibility for the use of such software and can not provide support or assistance if such software is used. As well, we remind you IB / FT can only provide FlyerTalk free to members because of the financial support of advertisers; using ad blockers denies IB / FT income that would normally pay for your free community membership and browsing experience..
Posts advocating, suggesting, or recommending use of ad blocking etc. software will be summarily deleted.
Link to Archive of 2018 Mobile Device BUG REPORTS
Link to Archive of 2017 FT 15 Nov 2017 Upgrade Tech Thread - BUG REPORTS.
Issues with FT -- 2019 MOBILE Devices BUG REPORTS
Jan 2, 2019 | 1:48 pm
#1
Original Poster
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
Issues with FT -- 2019 MOBILE Devices BUG REPORTS
How do I turn off infinite scroll on the mobile skin? It's turned off in my settings/options, but I still get infinite scroll only in mobile. Is there a separate setting specifically for mobile? Because I can't find it, if so. And yes, I can request desktop site, but it's clunky on a phone.
Samsung Galaxy S9, Android Oreo, Chrome browser.
Samsung Galaxy S9, Android Oreo, Chrome browser.
Jan 2, 2019 | 2:06 pm
#2
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
How do I turn off infinite scroll on the mobile skin? It's turned off in my settings/options, but I still get infinite scroll only in mobile. Is there a separate setting specifically for mobile? Because I can't find it, if so. And yes, I can request desktop site, but it's clunky on a phone.
Samsung Galaxy S9, Android Oreo, Chrome browser.
Samsung Galaxy S9, Android Oreo, Chrome browser.
Jan 2, 2019 | 2:25 pm
#3
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,639
If you refuse to allow mobile users to turn off infinite scroll, could you please at least get tech moving on the very basic usability issues that have been raised before, e.g. for threads with wikis it is nigh impossible to scroll your way up to the wiki before the previous page loads. Similar issue if you want to access the star icon to subscribe/unsubscribe from s thread. Also the ability to search within the current thread, which I have asked about before. These are all things I do somewhat frequently and they are only possible by switching to desktop skin or workarounds like scrolling to the first page of a thread (but then you lose your place if where you were in the thread)
This has been broken since forever (well whenever infinite scroll was involuntarily inflicted on everyone). Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Maybe they could work one or two of these fixes in to the next gratuitous font size/icon update of the site.
This has been broken since forever (well whenever infinite scroll was involuntarily inflicted on everyone). Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Maybe they could work one or two of these fixes in to the next gratuitous font size/icon update of the site.
Jan 2, 2019 | 3:26 pm
#4
Original Poster
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
Thanks, knowing is half the battle!
But, alas, only half...
My feelings aren't quite as strong as this, but the issues here do mirror my issues with mobile - can't scroll to top or bottom of page, can't get to the wiki at top of page, can't search within a forum or thread in mobile. Infinite scroll significantly degrades my mobile experience, frankly.
But, alas, only half...
If you refuse to allow mobile users to turn off infinite scroll, could you please at least get tech moving on the very basic usability issues that have been raised before, e.g. for threads with wikis it is nigh impossible to scroll your way up to the wiki before the previous page loads. Similar issue if you want to access the star icon to subscribe/unsubscribe from s thread. Also the ability to search within the current thread, which I have asked about before. These are all things I do somewhat frequently and they are only possible by switching to desktop skin or workarounds like scrolling to the first page of a thread (but then you lose your place if where you were in the thread)
This has been broken since forever (well whenever infinite scroll was involuntarily inflicted on everyone). Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Maybe they could work one or two of these fixes in to the next gratuitous font size/icon update of the site.
This has been broken since forever (well whenever infinite scroll was involuntarily inflicted on everyone). Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Maybe they could work one or two of these fixes in to the next gratuitous font size/icon update of the site.
Jan 2, 2019 | 3:37 pm
#5
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
We'll certainly continue to develop the mobile skin, and I'll pass along those thoughts to our product team.
Meantime, it can help to remember that the full site is always there if you want a more full-featured experience. The mobile skin will always have limitations compared to the full site, simply due to the tiny amount of clickable screen space available on a phone; one member's preferred feature set will conflict with another's, and our developers must take their best guess at how many features make the screen too crowded and confusing, and which features allow the vast majority of members to read and post on FT, which is the primary concern.
Thank you again,
--Admin
Meantime, it can help to remember that the full site is always there if you want a more full-featured experience. The mobile skin will always have limitations compared to the full site, simply due to the tiny amount of clickable screen space available on a phone; one member's preferred feature set will conflict with another's, and our developers must take their best guess at how many features make the screen too crowded and confusing, and which features allow the vast majority of members to read and post on FT, which is the primary concern.
Thank you again,
--Admin
Jan 4, 2019 | 10:58 pm
#7
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,639
I appreciate that not every feature or functionality is useful to everyone, but...
... or instead of guessing, you could give some weight to user feedback? And if you're taking comfort in the idea that only people with complaints will be vocal and that most users are probably satisfied, that has to be weighed against, I bet you the average FT user has no idea the tech support forum even exists (e.g. even long-time airline forum participants are sometimes surprised to know there are hotel or CC or gambling-related forums on FT).
Snark aside, am still genuinely curious what the answer is to this. How often have you tried to search for info on FT, searched for a past thread you remember reading before and want to refer back to, want to search within a thread, know there is a thread wiki and want to refer to info it contains, all while using the mobile interface. If I learned that you guys are frequent users of FT (or something similar implemented on the same software), I'd be somewhat more willing to chalk up differences of opinion as "different strokes for different folks"...
Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Jan 7, 2019 | 1:25 am
#8
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,129
Scroll down to black
I'm seeing an issue from time to time where on a mobile browser scrolling down in a thread results in the thread being obsecured by black - the whole browser window is backed out. You can continue to scroll down and eventually you will find the text you get right at the bottom not blacked out.
Have any others seen this? For me I'm using Chrome, not bothered to try any other browsers yet.
Have any others seen this? For me I'm using Chrome, not bothered to try any other browsers yet.
Jan 7, 2019 | 10:12 am
#9
Administrator
Join Date: Sep 2015
Location: Los Angeles
Programs: Internet Brands
Posts: 4,435
I'm seeing an issue from time to time where on a mobile browser scrolling down in a thread results in the thread being obsecured by black - the whole browser window is backed out. You can continue to scroll down and eventually you will find the text you get right at the bottom not blacked out.
Have any others seen this? For me I'm using Chrome, not bothered to try any other browsers yet.
Have any others seen this? For me I'm using Chrome, not bothered to try any other browsers yet.
Mar 3, 2019 | 1:33 pm
#10
Join Date: Dec 2007
Posts: 865
My biggest complaint with infinite scroll (either mobile or desktop) is that I can be reading a post, just barely nudge the screen to scroll up maybe half a line, and suddenly it loads an entire previous page and jumps my view to the top of that page. Now I have to spend two minutes hunting for whatever post I was just in the middle of reading.