FlyerTalk Forums - View Single Post - Issues with FT -- 2019 MOBILE Devices BUG REPORTS
Old Jan 4, 2019 | 10:58 pm
  #7  
Zorak
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Community Builder
Active Streak: 30 Days
All eyes on you!
10 Years on Site
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,643
I appreciate that not every feature or functionality is useful to everyone, but...

Originally Posted by IBobi
our developers must take their best guess at how many features make the screen too crowded and confusing, and which features allow the vast majority of members to read and post on FT, which is the primary concern.
... or instead of guessing, you could give some weight to user feedback? And if you're taking comfort in the idea that only people with complaints will be vocal and that most users are probably satisfied, that has to be weighed against, I bet you the average FT user has no idea the tech support forum even exists (e.g. even long-time airline forum participants are sometimes surprised to know there are hotel or CC or gambling-related forums on FT).

Originally Posted by Zorak
Do the tech folks and IB admins participate much on FT as regular actual users in forums other than Technical Support? Because I often wonder how fast these sorts of issues would get fixed if the people with access to the code had to experience these frustrations on a regular basis.
Snark aside, am still genuinely curious what the answer is to this. How often have you tried to search for info on FT, searched for a past thread you remember reading before and want to refer back to, want to search within a thread, know there is a thread wiki and want to refer to info it contains, all while using the mobile interface. If I learned that you guys are frequent users of FT (or something similar implemented on the same software), I'd be somewhat more willing to chalk up differences of opinion as "different strokes for different folks"...
Zorak is offline