"Ask a Question" widget -- report issues or questions here
Sep 13, 2018, 12:19 pm
#1
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"Ask a Question" widget -- report issues or questions here
Use this thread to report issues or questions with the new "Ask a Question" box.
Last edited by IBobi; Sep 13, 2018 at 12:27 pm
Sep 14, 2018, 1:51 am
#2
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If I understand this widget correctly, it's IB's attempt to corral more users to FT via google search who didn't know FT existed. If the newbies didn't know FT existed, do you really think they're going to find the very obscure Tech Support forum to report a bug/issue? 
Current FT users aren't going to ask questions via the widget; they'll just ask them in the forums as they normally do.
Cheers.
Current FT users aren't going to ask questions via the widget; they'll just ask them in the forums as they normally do.Cheers.
Sep 14, 2018, 10:29 pm
#4
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Someone stumbling across FT via google 'might' post a question/do the siddebar thing, but FTers who are 'already' registered are going to post in their own particular forums because they're already familiar w/ the forums vs some little sidebar.
But much worse for goodness sake, when I follow the link in the global announcement it takes me to this thread that says report 'issues'here. Seriously legit question) is that the way you want FTers, new or old, to find this new option - as in, we have a new feature, follow it here & tell us if we have any screw ups? Confused.
Cheers.
Sep 15, 2018, 6:03 am
#5
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"your question will be posted in" [forum]
it will appear like a thread ?
edit - ah, it leads to >
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it will appear like a thread ?
edit - ah, it leads to >
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Last edited by Kagehitokiri; Sep 15, 2018 at 6:11 am
Sep 18, 2018, 6:02 am
#6
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If I understand this widget correctly, it's IB's attempt to corral more users to FT via google search who didn't know FT existed. If the newbies didn't know FT existed, do you really think they're going to find the very obscure Tech Support forum to report a bug/issue? Current FT users aren't going to ask questions via the widget; they'll just ask them in the forums as they normally do.
Cheers.
Current FT users aren't going to ask questions via the widget; they'll just ask them in the forums as they normally do.Cheers.
While I appreciate the give us your feedback on all 'enhancements' (after the fact/implementation, which is the de facto IB mode of operandi), on this one I'm truly confused.
Someone stumbling across FT via google 'might' post a question/do the siddebar thing, but FTers who are 'already' registered are going to post in their own particular forums because they're already familiar w/ the forums vs some little sidebar.
But much worse for goodness sake, when I follow the link in the global announcement it takes me to this thread that says report 'issues'here. Seriously legit question) is that the way you want FTers, new or old, to find this new option - as in, we have a new feature, follow it here & tell us if we have any screw ups? Confused.
Cheers.
Someone stumbling across FT via google 'might' post a question/do the siddebar thing, but FTers who are 'already' registered are going to post in their own particular forums because they're already familiar w/ the forums vs some little sidebar.
But much worse for goodness sake, when I follow the link in the global announcement it takes me to this thread that says report 'issues'here. Seriously legit question) is that the way you want FTers, new or old, to find this new option - as in, we have a new feature, follow it here & tell us if we have any screw ups? Confused.
Cheers.
I tested it, and it seems to work fine, FWIW.
Sep 22, 2018, 7:31 pm
#7
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If someone is brand new to FT & wants to post a question, being directed to a forum saying report issues or questions here isn't the first best impression of FT IMO I don't really care one way or the other, but do find it truly odd.
Cheers.
I don't really care one way or the other, but do find it truly odd.Cheers.