mglvrug

I'm getting it on every page no matter how I respond--saying yes or no or just closing it. It is REALLY annoying and I hope that it will be removed permanently.

IBobi

Make sure your browser is accepting cookies...

mglvrug

It does.

IBobi

I think the only way it could appear every page is if you are not accepting cookies, or if you're deleting them on every refresh. Since this behavior is not being reported widely, your browser is the likely suspect.

84fiero

I'm not seeing the survey pop-up at all

writerguyfl

I'm seeing the same thing that mglvrug is reporting. Same device and I get the pop-up every time I visit the site. It is, however, only once per session. By that I mean that once I completely close my browser and re-open it, I get the pop-up again.

I definitively accept cookies and I do not delete them automatically. So, I don't think it's us...it's an issue on your side.

goalie

Neither am I but I also have an ad-blocker installed and I have my browser set to block pop-up windows

WCT3U

What is the popup supposed to do and how should we use it? Usually I ignore garbage like that but for the sake of this thread, I tried it out. The dialog is very old school. I got radio buttons for Yes & No and expected an immediate response after clicking them but I had to click Next. Then I got a link to some survey website (never heard of it before). I had to hit another Next button to move forward and it ended with a long like on the page and some text like "Sent". It's been about ten minutes and no e-mail has arrived.

So I have no idea what this was about or what just happened. Just some weird dialog popped on my screen, I followed it. Like those Nigerian scam schemes, where they kind of made sense but the English is off, the dialog doesn't work right and leads me nowhere.

BAU for the IB, I'm afraid.

Smaug

Why not just put a link to the survey in the announcement sticky and get rid of the popups?

SkiAdcock

The site-wide announcement says are you happy (which could be anything - am I happy w/ my life, am I happy that the flight is on time, etc), yet the survey says are you enjoying FT? I'd suggest changing the sitewide announcement to what the survey line is. Might get more responses.

Cheers.

84fiero

I turned ad-blocker off, popups enabled, cleared cookies/cache, signed out then back in - still not seeing it.

Agreed. Happy to provide feedback but why make it so wonky and weird? Or apparently, unusable for some? Or why not have more than one method to get to it?

IBJoel

The survey is only being served to a percentage of our traffic, so there is the possibility you never get it. If you say "Yes/No" and still get it, try clicking on the link it displays after you press the initial choice. I did that and it has not shown up for me since.

84fiero

The announcement wasn't really clear that it may never be seen by some...sounded to me just like each of us may not see it with every page but we all would be seeing it at some point.

IBJoel

This precise information was not made available to us at the time of posting/launch, but we do say it appears "semi-randomly".

IBobi

FYI, as of this morning, it's been turned off. We hit the desired number of replies. Thank you!