Apr 5, 2016, 8:44 am
Last edit by: JDiver
FAQ: Technical issues subsequent to the 28 Mar 2016 software update
Please use this thread to report bugs experienced with the new FT software
Please use this thread to report bugs experienced with the new FT software
Please browse the FAQ below to see if there's already an answer to your concern. Thank you for your patience and feedback.
For some issues you may be experiencing, try the following (all "in quotes" originally posted by IBobi from Admin, below):
Q. What can I do to make it easier for Admin / Tech to help me resolve issues?
Post information about the operating system and browser, specific versions and plugins you are using, whether using full desktop or mobile site, and screen shots of appropriate size to illustrate what you are seeing.
If you're unsure how to add photos or thumbnails, please read "Posting a photo / picture / image; how to embed an image in a post".
Q. Why so many problems with Windows 10? What can I do to troubleshoot the issues I'm having?
"Windows 10 is very problematic. Only a few users, and if you combine it with IE rather than Edge (which it comes with), moreso. There will only be so much we can do for you.
First, again, I recommend just switching browsers to Chrome or Firefox.
From tech, here are some other steps you can take:
1. If a user has any 3rd party plugins installed in their browser, that can sometimes cause problems. To test this, turn off all the plugins and see if the problem still occurs. If yes, then the plugins are not the problem. If no, then one or more of the plugins is probably the problem (turn them back on one at a time to identify the culprit)
2. Please confirm what browser(s) is being used on Windows 10. When they say IE, do they really mean Edge? Or did they actually install an old version of IE?
3. Are there any other non-standard configuration changes that they made on their browser. If yes, try turning them off like #1 above.
4. Provide any specific page URLs that have the problem (if problem does not occur for all pages)"
Q. What can Windows 10 and Edge, Internet Explorer users do?
"Guys, this software combo seems to be a real Edge case, so there is just not much more we can do right now.
Using a configuration that's as close as we can get to yours, our techs have not been able to replicate your issues.
This is not to say that the issue doesn't exist -- if you google "internet explorer blank tabs issue" you will see that this is IE-related and has been happening to people for years (some suggestions that it is related to having used Norton AV as well...).
I doubt there is much more we can do at this time, other than to again recommend you change browsers to Chrome or Firefox".
Q. Why am I not seeing the thread start date?
"Because this is cookie based, it may help to clear your cookies and starts fresh. Or it may just take some time for the database to reset for all threads and users."
Q. Why can I occasionally and intermittently fail to jump to the first unread post in a thread, or fail to quote for a reply, or attempt to reply and have my post jump to another thread?
We don't know yet, but these seem to be unpredictable, intermittent and possibly contained to a handful of fora. Be assured Tech is aware of these and working to solve these issues. (It's generally more difficult to solve issues when they are intermittent and not readily replicable at will.)
Q. I can't read FT on my iPhone app any longer. Why not?
The app has been unsupported for some time now; it could only be downloaded by surreptitious ways to bypass the App Store. Since the upgrade, the app no longer works. Options include the mobile skin, or using the browser on your mobile with the full desktop version.
Q. I get "500" errors trying to use the mobile site on my Blackberry. What's wring?
"We are looking into the possibility of reviving the Blackberry version, but we are not hopeful given the age and the closed nature of the Blackberry code."
Q. I can't read Wikiposts or subscribe to threads on the mobile site. Why not?
A future version of the mobile site will support both.
Q. How can I switch to the mobile or full web site?
Scroll all the way down to select Mobile Site or Full web display. This will last until ockies are replaced (~24 hours).
Q. Is there any chance FlyerTalk can reverse the "upgrade"?
"There is zero chance we are rolling back. Sorry guys.
There have indeed been a number of issues, but that doesn't mean we just stop innovating. We fix the issues and move forward. This update was an absolute necessity due to some google requirements. Going back is not an option.
We apologize for the inconvenience this caused, and we spent a great deal of time QAing the software prior to going live. But we'll address the issues and move forward, onward."
FAQ & feedback: Technical issues following the March 28 2016 software upgrade
Apr 3, 2016 | 11:48 am
#106
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,392
"View FIRST unread" button no longer functions on desktop site. Just takes you to top of last page.
Last edited by MatthewLAX; Apr 4, 2016 at 4:29 am Reason: First, Not Last
Apr 3, 2016 | 11:56 am
#107
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Apr 3, 2016 | 12:40 pm
#108
Suspended
Join Date: Feb 2003
Location: On strike
Programs: FT badges are idiotic
Posts: 7,950
And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.
Apr 3, 2016 | 1:57 pm
#109
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Maybe I'm just denser today than usual, but do you mean "view first unread"? I know about last-page and last-post buttons/links, but nothing fitting the description above.
And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.
And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.
Apr 3, 2016 | 2:27 pm
#110
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 8,438
Same here on my ipad. I thought it was just me. Sometimes it takes me to my actualy first unread post, sometimes to the top of the last page in the thread, even though I have already read those posts. Ipad using Safari, desktop version.
Apr 4, 2016 | 4:30 am
#111
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,392
Maybe I'm just denser today than usual, but do you mean "view first unread"? I know about last-page and last-post buttons/links, but nothing fitting the description above.
And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.
And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.
It also works sporadically for me. It worked fine for me in this thread and a thread I opened in the UA forum. But no forums on OMNI/PR.
Apr 4, 2016 | 12:05 pm
#113
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA, Mucci!
Posts: 16,601
Sporadic is how I would describe it for me too. Sometimes it works, sometimes I end up at the top of the last page, on a few threads it takes me to the very first post. I've seen it on both my Ipad and on my desktop using Chrome.
Apr 4, 2016 | 2:43 pm
#114
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Apr 5, 2016 | 10:41 am
#115
Suspended
Join Date: Feb 2003
Location: On strike
Programs: FT badges are idiotic
Posts: 7,950
It looks like the "CLOSED" button is not displaying consistently in the desktop interface for all closed threads. For example, I don't see it on these:The difference seems to be how long ago the thread was closed, with the break point around 4.5 years ago.
Apr 5, 2016 | 1:52 pm
#116
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
It looks like the "CLOSED" button is not displaying consistently in the desktop interface for all closed threads. For example, I don't see it on these:The difference seems to be how long ago the thread was closed, with the break point around 4.5 years ago.
Apr 5, 2016 | 5:40 pm
#117
Join Date: Mar 2014
Location: EWR
Posts: 2,167
I seem to have an issue quoting a post that was moved from its original thread to an existing thread. Below the message box it says "You have selected 1 post that is not part of this thread. Quote this post as well, or deselect this post.", and when I go to post my reply, my reply doesn't show up anywhere and the moved thread will get bumped up to the top of the page.
Apr 5, 2016 | 6:01 pm
#118
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
I seem to have an issue quoting a post that was moved from its original thread to an existing thread. Below the message box it says "You have selected 1 post that is not part of this thread. Quote this post as well, or deselect this post.", and when I go to post my reply, my reply doesn't show up anywhere and the moved thread will get bumped up to the top of the page.
Apr 5, 2016 | 6:16 pm
#119
Join Date: Mar 2014
Location: EWR
Posts: 2,167
The post linked as "original thread" is the post that was moved into the "existing thread"
original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html
original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html
Apr 5, 2016 | 6:27 pm
#120
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
The post linked as "original thread" is the post that was moved into the "existing thread"
original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html
original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html
http://www.flyertalk.com/forum/26442476-post12.html
If you clear your cache and cookies, and still have this issue, let us know what your device type and browser are, and if mobile are you using the skin or the full site.