Apr 5, 2016, 8:44 am
Last edit by: JDiver
FAQ: Technical issues subsequent to the 28 Mar 2016 software update
Please use this thread to report bugs experienced with the new FT software
Please use this thread to report bugs experienced with the new FT software
Please browse the FAQ below to see if there's already an answer to your concern. Thank you for your patience and feedback.
For some issues you may be experiencing, try the following (all "in quotes" originally posted by IBobi from Admin, below):
Q. What can I do to make it easier for Admin / Tech to help me resolve issues?
Post information about the operating system and browser, specific versions and plugins you are using, whether using full desktop or mobile site, and screen shots of appropriate size to illustrate what you are seeing.
If you're unsure how to add photos or thumbnails, please read "Posting a photo / picture / image; how to embed an image in a post".
Q. Why so many problems with Windows 10? What can I do to troubleshoot the issues I'm having?
"Windows 10 is very problematic. Only a few users, and if you combine it with IE rather than Edge (which it comes with), moreso. There will only be so much we can do for you.
First, again, I recommend just switching browsers to Chrome or Firefox.
From tech, here are some other steps you can take:
1. If a user has any 3rd party plugins installed in their browser, that can sometimes cause problems. To test this, turn off all the plugins and see if the problem still occurs. If yes, then the plugins are not the problem. If no, then one or more of the plugins is probably the problem (turn them back on one at a time to identify the culprit)
2. Please confirm what browser(s) is being used on Windows 10. When they say IE, do they really mean Edge? Or did they actually install an old version of IE?
3. Are there any other non-standard configuration changes that they made on their browser. If yes, try turning them off like #1 above.
4. Provide any specific page URLs that have the problem (if problem does not occur for all pages)"
Q. What can Windows 10 and Edge, Internet Explorer users do?
"Guys, this software combo seems to be a real Edge case, so there is just not much more we can do right now.
Using a configuration that's as close as we can get to yours, our techs have not been able to replicate your issues.
This is not to say that the issue doesn't exist -- if you google "internet explorer blank tabs issue" you will see that this is IE-related and has been happening to people for years (some suggestions that it is related to having used Norton AV as well...).
I doubt there is much more we can do at this time, other than to again recommend you change browsers to Chrome or Firefox".
Q. Why am I not seeing the thread start date?
"Because this is cookie based, it may help to clear your cookies and starts fresh. Or it may just take some time for the database to reset for all threads and users."
Q. Why can I occasionally and intermittently fail to jump to the first unread post in a thread, or fail to quote for a reply, or attempt to reply and have my post jump to another thread?
We don't know yet, but these seem to be unpredictable, intermittent and possibly contained to a handful of fora. Be assured Tech is aware of these and working to solve these issues. (It's generally more difficult to solve issues when they are intermittent and not readily replicable at will.)
Q. I can't read FT on my iPhone app any longer. Why not?
The app has been unsupported for some time now; it could only be downloaded by surreptitious ways to bypass the App Store. Since the upgrade, the app no longer works. Options include the mobile skin, or using the browser on your mobile with the full desktop version.
Q. I get "500" errors trying to use the mobile site on my Blackberry. What's wring?
"We are looking into the possibility of reviving the Blackberry version, but we are not hopeful given the age and the closed nature of the Blackberry code."
Q. I can't read Wikiposts or subscribe to threads on the mobile site. Why not?
A future version of the mobile site will support both.
Q. How can I switch to the mobile or full web site?
Scroll all the way down to select Mobile Site or Full web display. This will last until ockies are replaced (~24 hours).
Q. Is there any chance FlyerTalk can reverse the "upgrade"?
"There is zero chance we are rolling back. Sorry guys.
There have indeed been a number of issues, but that doesn't mean we just stop innovating. We fix the issues and move forward. This update was an absolute necessity due to some google requirements. Going back is not an option.
We apologize for the inconvenience this caused, and we spent a great deal of time QAing the software prior to going live. But we'll address the issues and move forward, onward."
FAQ & feedback: Technical issues following the March 28 2016 software upgrade
Mar 28, 2016 | 3:36 pm
#16
Join Date: Jul 2014
Programs: Skywards
Posts: 937
is it me or is the mobile site totally different (ios)? you can scroll endlessly instead of going to the next page which is good however if I click on a thread I start always at post #1 rather than where I left.
(same story as the pprune mobile site)
(same story as the pprune mobile site)
Last edited by kuroko; Mar 28, 2016 at 3:42 pm
Mar 28, 2016 | 3:37 pm
#17
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Mar 28, 2016 | 3:41 pm
#18
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
You should still start at the last read post if you use the link that brings you there; otherwise you will start at the beginning of a thread.
Mar 28, 2016 | 3:43 pm
#19
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Is it me or is the thread start date missing when you are in a forum and are looking at the list of threads. Usually it appears right below or next to the OP's name. 
I found this to be a very useful tool as a moderator to see if a thread was say started today or it's a 3-5 year old thread (or longer) being posted to
I found this to be a very useful tool as a moderator to see if a thread was say started today or it's a 3-5 year old thread (or longer) being posted to
Mar 28, 2016 | 3:44 pm
#20
Join Date: Jul 2014
Programs: Skywards
Posts: 937
not working for me; visited this thread now 4 times and always at #1, am I missing something?
Mar 28, 2016 | 3:54 pm
#21
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Let me know if it's still happening in 24 hours please.
Mar 28, 2016 | 5:55 pm
#22
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA, Mucci!
Posts: 16,601
I don't know if it's intended, but when reading a thread now, every 3-4 posts I'm getting an ad between the posts. If it's intended, let it be known that it is extremely annoying and off putting.
Mar 28, 2016 | 6:15 pm
#23
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Mar 28, 2016 | 6:20 pm
#24
Join Date: Sep 2004
Location: PDX
Programs: AS Atmos Gold/OW Sapphire
Posts: 1,545
Seconded. This change is terrible and makes me think that every single thread I've read today has ended prematurely before I realise it continues on after the advertisement.
Mar 28, 2016 | 6:49 pm
#25
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,685
Mar 28, 2016 | 8:54 pm
#26
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,679
I get a 500 error when trying to access mobile.flyertalk.com. My user agent string: Mozilla/5.0 (BB10; Touch) AppleWebKit/537.35+ (KHTML, like Gecko) Version/10.3.1.2576 Mobile Safari/537.35+
Mar 28, 2016 | 9:55 pm
#27
Join Date: Sep 2010
Location: KSUX
Posts: 919
While not really a tech issue the icon for the alert moderator button is really distracting IMO. Not sure if it's the blue background but it keeps drawing my eye away from what I'm reading to it instead when scrolling down the page.
Mar 28, 2016 | 10:16 pm
#28
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 34,998
Unable to access FT mobile app
Since approximately 6:00 PM on Monday, March 28, I have been unable to access the FT mobile site with my BlackBerry. (Keep getting a "500" error.)
Is this likely to be a temporary or a permanent problem?
Is this likely to be a temporary or a permanent problem?
Mar 28, 2016 | 10:53 pm
#29
Join Date: Sep 2003
Location: Here Today Gone Tomorrow
Programs: NW Silver, CO Silver,SPG Gold, USMint Presidential, Chase/BA 100k, Airtran Wendy's cups
Posts: 815
The new platform that rolled out today isn't very user friendly. You are now unable to toggle between pages with out typing in the page number. There should be arrows for going to the last page and another for jumping to the next page. It's difficult to have to enter the page number manually. Can this feature be looked at for a modification?
Mar 28, 2016 | 10:58 pm
#30
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,685
I agree, that icon is pretty annoying. The yellow triangle was better.