Apr 5, 2016, 8:44 am
Last edit by: JDiver
FAQ: Technical issues subsequent to the 28 Mar 2016 software update
Please use this thread to report bugs experienced with the new FT software
Please use this thread to report bugs experienced with the new FT software
Please browse the FAQ below to see if there's already an answer to your concern. Thank you for your patience and feedback.
For some issues you may be experiencing, try the following (all "in quotes" originally posted by IBobi from Admin, below):
Q. What can I do to make it easier for Admin / Tech to help me resolve issues?
Post information about the operating system and browser, specific versions and plugins you are using, whether using full desktop or mobile site, and screen shots of appropriate size to illustrate what you are seeing.
If you're unsure how to add photos or thumbnails, please read "Posting a photo / picture / image; how to embed an image in a post".
Q. Why so many problems with Windows 10? What can I do to troubleshoot the issues I'm having?
"Windows 10 is very problematic. Only a few users, and if you combine it with IE rather than Edge (which it comes with), moreso. There will only be so much we can do for you.
First, again, I recommend just switching browsers to Chrome or Firefox.
From tech, here are some other steps you can take:
1. If a user has any 3rd party plugins installed in their browser, that can sometimes cause problems. To test this, turn off all the plugins and see if the problem still occurs. If yes, then the plugins are not the problem. If no, then one or more of the plugins is probably the problem (turn them back on one at a time to identify the culprit)
2. Please confirm what browser(s) is being used on Windows 10. When they say IE, do they really mean Edge? Or did they actually install an old version of IE?
3. Are there any other non-standard configuration changes that they made on their browser. If yes, try turning them off like #1 above.
4. Provide any specific page URLs that have the problem (if problem does not occur for all pages)"
Q. What can Windows 10 and Edge, Internet Explorer users do?
"Guys, this software combo seems to be a real Edge case, so there is just not much more we can do right now.
Using a configuration that's as close as we can get to yours, our techs have not been able to replicate your issues.
This is not to say that the issue doesn't exist -- if you google "internet explorer blank tabs issue" you will see that this is IE-related and has been happening to people for years (some suggestions that it is related to having used Norton AV as well...).
I doubt there is much more we can do at this time, other than to again recommend you change browsers to Chrome or Firefox".
Q. Why am I not seeing the thread start date?
"Because this is cookie based, it may help to clear your cookies and starts fresh. Or it may just take some time for the database to reset for all threads and users."
Q. Why can I occasionally and intermittently fail to jump to the first unread post in a thread, or fail to quote for a reply, or attempt to reply and have my post jump to another thread?
We don't know yet, but these seem to be unpredictable, intermittent and possibly contained to a handful of fora. Be assured Tech is aware of these and working to solve these issues. (It's generally more difficult to solve issues when they are intermittent and not readily replicable at will.)
Q. I can't read FT on my iPhone app any longer. Why not?
The app has been unsupported for some time now; it could only be downloaded by surreptitious ways to bypass the App Store. Since the upgrade, the app no longer works. Options include the mobile skin, or using the browser on your mobile with the full desktop version.
Q. I get "500" errors trying to use the mobile site on my Blackberry. What's wring?
"We are looking into the possibility of reviving the Blackberry version, but we are not hopeful given the age and the closed nature of the Blackberry code."
Q. I can't read Wikiposts or subscribe to threads on the mobile site. Why not?
A future version of the mobile site will support both.
Q. How can I switch to the mobile or full web site?
Scroll all the way down to select Mobile Site or Full web display. This will last until ockies are replaced (~24 hours).
Q. Is there any chance FlyerTalk can reverse the "upgrade"?
"There is zero chance we are rolling back. Sorry guys.
There have indeed been a number of issues, but that doesn't mean we just stop innovating. We fix the issues and move forward. This update was an absolute necessity due to some google requirements. Going back is not an option.
We apologize for the inconvenience this caused, and we spent a great deal of time QAing the software prior to going live. But we'll address the issues and move forward, onward."
FAQ & feedback: Technical issues following the March 28 2016 software upgrade
Mar 29, 2016 | 3:23 pm
#46
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
A while ago, I experienced a problem in using post quick reply to quote a post and reply. This happened over in the "help me with my dissertation" thread in TravelBuzz.
The first post worked as expected. Then I tried to make another post quoting a different post. I tried this several times, so I know I was clicking post quick reply from the correct post, specifically the one that I now wanted to quote.
However, it kept quoting the first post that I had quoted earlier until in frustration I used the regular quote button that makes you click and go to a new page to post a reply.
BTW, I'm using an iPad with Safari and usually try to avoid long complicated multi quote posts on my device.
The first post worked as expected. Then I tried to make another post quoting a different post. I tried this several times, so I know I was clicking post quick reply from the correct post, specifically the one that I now wanted to quote.
However, it kept quoting the first post that I had quoted earlier until in frustration I used the regular quote button that makes you click and go to a new page to post a reply.
BTW, I'm using an iPad with Safari and usually try to avoid long complicated multi quote posts on my device.
Seems to work fine, MSP -- be sure you are selecting the "Quote message in reply" checkbox when you want to quote from a quick reply.
OR, you can just use the QUOTE button in the post, and it will perform the same function.
Mar 29, 2016 | 3:30 pm
#47
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Yes, I'm checking the box, although sometimes it seems to stay checked from my previous Quick Reply post so that I must uncheck it to avoid quoting something.
I know I can use the quote button, but that requires a couple more steps.
I know I can use the quote button, but that requires a couple more steps.
Mar 29, 2016 | 3:31 pm
#48
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Mar 29, 2016 | 3:32 pm
#49
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
ADDED. This seemed to work fine here.
Did you look at the other thread, where I was having the trouble earlier today?
Mar 29, 2016 | 3:42 pm
#50
Original Poster
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
I suggest that maybe it was a glitch and maybe just report it if it happens again in the future.
Mar 29, 2016 | 4:20 pm
#51
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,315
In addition for me the sizing is now all screwed up. Everything FT related is no longer centered to the overall page it's centered to the page minus the right ad space. It's also stretched where before it was centered with white space on either side to make it visually balanced.
Here's the screenshot:
Last edited by IBobi; Mar 29, 2016 at 4:31 pm
Mar 29, 2016 | 7:50 pm
#53
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,505
Need some 'white space' on the left hand side- I find it hard to scroll without reducing browser size. Chrome, no touch, W7
Mar 29, 2016 | 8:07 pm
#54
Join Date: Apr 2006
Location: PHX
Programs: US,HH
Posts: 636
Absolutely crappy implementation that will drive you crazy and drive you away.
Who thought it was a good idea to put ads in the middle of a thread? Not on the right nav, but actually separating each reply in a thread? Fine, serve up the ads, do it on the top, bottom and left navs. But seriously letting them divide comments up?
Who thought it was a good idea to put ads in the middle of a thread? Not on the right nav, but actually separating each reply in a thread? Fine, serve up the ads, do it on the top, bottom and left navs. But seriously letting them divide comments up?
Mar 29, 2016 | 9:23 pm
#56
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
As I said above in post #43, the problem arose in the "help me with my dissertation" threat that was started approximately today in the TravelBuzz forum. I first did a quick reply with quote that worked as expected. Then I tried twice to do a quick reply with another *different* quote, but the original quote kept reappearing. Finally I managed to quote the post I wanted by using the quote button and then post reply, but I normally try to avoid this method when posting from a device as it goes to a new page and requires additional clicks, so that it's less convenient to be forced to do it this way.
Mar 30, 2016 | 1:35 am
#57
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I like apps much much more then the general cut down and limited forced use of "mobile" sites.
If I go to a site, any site, in a browser, weather on my PC, tablet or phone, I want full access. Not something that removes, limits or hides functionality compared to the "desktop" site.
Mar 30, 2016 | 2:10 am
#58
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,610
these ads are now way more intrusive than ever before. I'd be happy to pay FT $1 a month or $10 a year to support you, but this is too much. Also now that the APP no longer works due to the latest update, I'll probably be on here less frequently - i hate using the mobile skin.
Last edited by IBJoel; Mar 30, 2016 at 1:27 pm
Mar 30, 2016 | 3:41 am
#60
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,701