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-   -   Email delivery problems (https://www.flyertalk.com/forum/technical-support-feedback/1171676-email-delivery-problems.html)

IBJoel Feb 25, 2021 8:54 am


Originally Posted by sbams (Post 33060800)
I used to get several email notifications per day from subscribed threads but since a while I receive none. I checked my email address and setting and they seem to be ok. Any ideas?

Have you whitelisted FlyerTalk and made sure none of the emails are being sent to spam?

brp Feb 25, 2021 10:40 am


Originally Posted by sbams (Post 33060800)
I used to get several email notifications per day from subscribed threads but since a while I receive none. I checked my email address and setting and they seem to be ok. Any ideas?


Originally Posted by IBJoel (Post 33061106)
Have you whitelisted FlyerTalk and made sure none of the emails are being sent to spam?

I m having this same issue, and they are not going to Spam. I get the periodic blog from FT, so no issues there. My subscriptions are not coming. This includes threads where responses came several months ago and I just happened to look at the thread and saw them (no notice) as well as threads I've signed up for in the last few days where responses are coming in and I'm getting no notification.

(And I'll keep an eye on this thread since subscribing likely won't show me if there are responses :))

Cheers.

brp Feb 26, 2021 9:43 am

Checking back on this to see if there's any update.

Cheers.

ft101 Feb 27, 2021 10:08 pm


Originally Posted by brp (Post 33063449)
Checking back on this to see if there's any update.

Don't hold your breath. I've not had these emails for maybe a couple of years now with some potential blame being directed at my email provider but no solution given (without changing provider which isn't going to happen).

brp Feb 28, 2021 5:43 pm


Originally Posted by ft101 (Post 33066686)
Don't hold your breath. I've not had these emails for maybe a couple of years now with some potential blame being directed at my email provider but no solution given (without changing provider which isn't going to happen).

Didn't get notified about your response :) The monthly or so blogs they send make it, so I know that the email address works. They don't seem very intent on fixing this based on the lack of response here, unfortunately.

Cheers.

sbams Mar 1, 2021 4:36 am


Originally Posted by brp (Post 33061366)
I m having this same issue, and they are not going to Spam. I get the periodic blog from FT, so no issues there. My subscriptions are not coming. This includes threads where responses came several months ago and I just happened to look at the thread and saw them (no notice) as well as threads I've signed up for in the last few days where responses are coming in and I'm getting no notification.

(And I'll keep an eye on this thread since subscribing likely won't show me if there are responses :))

Cheers.

Exactly. I do see that all the check boxes for my "Subscribed Threads email notification" are UNchecked. Despite checking them all again, the next time I return to look they are unchecked. There doesn't seem to be a "save" button or anything to acknowledge that I have made changes to the check boxes.

IBJoel Mar 1, 2021 7:05 am

Try whitelisting specifically: [email protected]. The forum emails and newsletter use two different emails.

brp Mar 1, 2021 11:10 am


Originally Posted by IBJoel (Post 33069289)
Try whitelisting specifically: [email protected]. The forum emails and newsletter use two different emails.

Thanks. I can certainly do that. Since the messages are not being trapped by my Spam filtering intermediary, it's unlikely that this is the cause. But it certainly won't hurt to do this anyway while you folks look further into this.

Cheers,

brp Mar 1, 2021 11:13 am


Originally Posted by sbams (Post 33069108)
Exactly. I do see that all the check boxes for my "Subscribed Threads email notification" are UNchecked. Despite checking them all again, the next time I return to look they are unchecked. There doesn't seem to be a "save" button or anything to acknowledge that I have made changes to the check boxes.

Good point. All of mine are unchecked as well. Does that mean that notification si actually turned off for some reason? That would certainly explain why we're not getting notified :)
But, as you say, there seems no way to check these and keep them checked. Bug?

Cheers.

IBJoel Mar 1, 2021 11:48 am


Originally Posted by sbams (Post 33069108)
Exactly. I do see that all the check boxes for my "Subscribed Threads email notification" are UNchecked. Despite checking them all again, the next time I return to look they are unchecked. There doesn't seem to be a "save" button or anything to acknowledge that I have made changes to the check boxes.


Originally Posted by brp (Post 33069877)
Good point. All of mine are unchecked as well. Does that mean that notification si actually turned off for some reason? That would certainly explain why we're not getting notified :)
But, as you say, there seems no way to check these and keep them checked. Bug?

Cheers.

Oooohh maybe this was it? So check all of them that you want email notifications for. Then scroll to the bottom and select how often you'd like to get an email for them. Then click "Go" and it will update all threads on that page.

https://cimg4.ibsrv.net/gimg/www.fly...c5c8ad6ae1.png

brp Mar 1, 2021 2:00 pm


Originally Posted by IBJoel (Post 33069950)
Oooohh maybe this was it? So check all of them that you want email notifications for. Then scroll to the bottom and select how often you'd like to get an email for them. Then click "Go" and it will update all threads on that page.

https://cimg4.ibsrv.net/gimg/www.fly...c5c8ad6ae1.png

Doesn't seem to have helped. I did exactly this and, after hitting Go, they all show as unchecked again.I have already tried the whitelisting suggestion above and didn't, for example get notified of your response here.

Cheers.

IBJoel Mar 1, 2021 2:18 pm


Originally Posted by brp (Post 33070298)
Doesn't seem to have helped. I did exactly this and, after hitting Go, they all show as unchecked again.I have already tried the whitelisting suggestion above and didn't, for example get notified of your response here.

Cheers.

They don't need to be checked, they need to say "Email: Instant/Daily/Weekly" in the column immediately to the left of the "checkbox" column.

brp Mar 2, 2021 9:21 am


Originally Posted by IBJoel (Post 33070327)
They don't need to be checked, they need to say "Email: Instant/Daily/Weekly" in the column immediately to the left of the "checkbox" column.

At present they do.indicate "Instant". And the notices are, as before, not coming. Your latest response here is a current example. seems not to be working. Help fixing this appreciated.

Cheers.

sbams Mar 4, 2021 5:06 am

My subscribed threads were showing "instant" all along but I did recheck them and select GO as suggested. It hasn't helped unfortunately

IBJoel Mar 4, 2021 8:13 am

Standby, we're examining the possibility of doing a "Forced Send" (which should theoretically unclog the drain, so to speak), but are looking at if we can target it a little more precisely.


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