Error when entering API
Jul 6, 2023 | 1:52 pm
#1
Original Poster
Join Date: Aug 2008
Programs: BA Executive Club Blue; Miles & More Frequent Traveller; Marriott Rewards Gold;
Posts: 40
Error when entering API
Hi everyone. I'm trying to add my Advanced Passenger Information (API) in advance of a future flight on the Swiss website and I'm getting the following message:
Sorry, this flexibility is not supported. Please refine your search criteria. (DAPI/400/4926)
I've tried this via the Lufthansa website too but as all the backend systems are now shared I get the same error message. Lufthansa Group IT gremlins at work? It's no big issue - just was hoping to save some time when online check-in opens.
Any ideas?
Sorry, this flexibility is not supported. Please refine your search criteria. (DAPI/400/4926)
I've tried this via the Lufthansa website too but as all the backend systems are now shared I get the same error message. Lufthansa Group IT gremlins at work? It's no big issue - just was hoping to save some time when online check-in opens.
Any ideas?
Jul 6, 2023 | 3:21 pm
#2
Join Date: Jul 2023
Posts: 2
I have the same issue
Hello,
(Sorry for my english level 🙂
I have the same issue. I m trying to do the check in online on the lufthansa website because I have a flight tomorrow but it says the same thing. Please tell me if you find a solution.
(Sorry for my english level 🙂
I have the same issue. I m trying to do the check in online on the lufthansa website because I have a flight tomorrow but it says the same thing. Please tell me if you find a solution.
Jul 7, 2023 | 2:38 am
#3
Original Poster
Join Date: Aug 2008
Programs: BA Executive Club Blue; Miles & More Frequent Traveller; Marriott Rewards Gold;
Posts: 40
Thats not good, sorry to hear that. I havent worked it out unfortunately. Did you have to check in at the airport in the end?
Jul 7, 2023 | 8:36 am
#5
Original Poster
Join Date: Aug 2008
Programs: BA Executive Club Blue; Miles & More Frequent Traveller; Marriott Rewards Gold;
Posts: 40
Solution: use Miles & More website
Hi - I managed to get all API updated on the Miles & More website. Logged in with my Miles & More account, went to manage booking and the followed the link to Immigration Details.
I wonder if that works for you? Good luck and enjoy your flight later.
I wonder if that works for you? Good luck and enjoy your flight later.
Dec 2, 2023 | 2:47 pm
#11
Join Date: Apr 2005
Programs: AAdvantage, Delta SkyMiles, BA Avios
Posts: 30
It seems like the drop down to select "document type" under the KTN heading will not let me select a document type--and it is a starred field meaning it is required to make a selection. I think this is the thing that keeps giving me errors. I called customer service last week and the agent acted like it was no big deal that it wasn't letting me put the info in and save it. Because of the error, the website and app will not permit saving of any API. So frustrated, because it also looks like I will be dealing with this winter storm and the knock-on effects of it. UGH!
Feb 25, 2025 | 1:27 pm
#12
formerly a193991
Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,121
Anybody else have issues with entering API data on swiss.com?
i habe a flight to CLT end of March, ex MUC, and another to DEN in September ex ZRH.
One ticket is an award in C, the other paid in C.
on both reservations it states, that once I‘m checked-in I cannot change online, but need to call.
weird….
i habe a flight to CLT end of March, ex MUC, and another to DEN in September ex ZRH.
One ticket is an award in C, the other paid in C.
on both reservations it states, that once I‘m checked-in I cannot change online, but need to call.
weird….
Feb 26, 2025 | 12:44 am
#13
formerly a193991
Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,121
Anybody else have issues with entering API data on swiss.com?
i habe a flight to CLT end of March, ex MUC, and another to DEN in September ex ZRH.
One ticket is an award in C, the other paid in C.
on both reservations it states, that once Im checked-in I cannot change online, but need to call.
weird.
i habe a flight to CLT end of March, ex MUC, and another to DEN in September ex ZRH.
One ticket is an award in C, the other paid in C.
on both reservations it states, that once Im checked-in I cannot change online, but need to call.
weird.