Is Swiss still withholding EC 261 payments
Mar 26, 2021, 12:09 am
#1
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Is Swiss still withholding EC 261 payments
Is Swiss still shirking on their legal obligations under EC261? A while back, there were media reports of Swiss stopping all payouts, have they resumed yet?
I'm still waiting for a compensation claim in early 2020 (flight the year before). Swiss accepted my claim as valid, and even told me they were initiating the bank transfer (via automatic email), but it never arrived. Same thing happened to a fellow passenger (each passenger has to claim individually), so it looks like a systematic issue rather than a screwup when supplying the bank account details.
I've tried contacting them a few times since then, no replies yet (even to snail mail to their head office - maybe I should try registered mail next time).
I'm still waiting for a compensation claim in early 2020 (flight the year before). Swiss accepted my claim as valid, and even told me they were initiating the bank transfer (via automatic email), but it never arrived. Same thing happened to a fellow passenger (each passenger has to claim individually), so it looks like a systematic issue rather than a screwup when supplying the bank account details.
I've tried contacting them a few times since then, no replies yet (even to snail mail to their head office - maybe I should try registered mail next time).
Mar 26, 2021, 3:01 pm
#2
Join Date: Nov 2020
Posts: 19
I cancelled due to INVOL 2x differents flights on F for LHR-SIN return, both LX flights. Booked in February (2021), cancelled in March (2021). Money was within 7 days back on my CC.
It's not related to EC261, but that refund was very quick - you should contact them again I would say
It's not related to EC261, but that refund was very quick - you should contact them again I would say
Mar 26, 2021, 11:03 pm
#5
Join Date: Jul 2013
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LX is notorious to ignore EC 261 compensations.
Had during the last 4 year 2 flights in LH group with long delays of several hours. OS offered hotel, food and a compensation; LX nothing...After some useless conversation I escalated the case to a claim portal...got many mails at the beginning but never a cent (flight was in 2018) and do not expect anything anymore...
Had during the last 4 year 2 flights in LH group with long delays of several hours. OS offered hotel, food and a compensation; LX nothing...After some useless conversation I escalated the case to a claim portal...got many mails at the beginning but never a cent (flight was in 2018) and do not expect anything anymore...
Mar 27, 2021, 1:20 pm
#6
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Important to remember that Switzerland has chosen to adopt EC 261/2004 even though it is not a Member State. It is not bound by ECJ precedent and thus the Regulation is enforced by Swiss courts largely as written, not as interpreted. On the other hand, for a departure from the EU, the Regulation as interpreted applies, as it does to all carriers departing the EU.
Without specifics, it is hard to tell. But, LX may well be abiding by the Regulation as it is required to by Swiss courts.
Without specifics, it is hard to tell. But, LX may well be abiding by the Regulation as it is required to by Swiss courts.
Mar 27, 2021, 10:18 pm
#7
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Mar 28, 2021, 4:59 am
#8
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The Swiss interpretation of EU261 is very confusing and complicated and different to the EU one and it very much depends on the circumstances in each scenario what and how it is applied. I don't think it is possible to generalise like that.
We'd have to look at each case specifically to make a judgement.
In my experience when by the correct usage and interpretation of EU261 you push them enough they will eventually pay.
We'd have to look at each case specifically to make a judgement.
In my experience when by the correct usage and interpretation of EU261 you push them enough they will eventually pay.