FlyerTalk Forums - View Single Post - Is Swiss still withholding EC 261 payments
Old Mar 26, 2021, 12:09 am
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televisor
 
Join Date: Sep 2015
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Is Swiss still withholding EC 261 payments

Is Swiss still shirking on their legal obligations under EC261? A while back, there were media reports of Swiss stopping all payouts, have they resumed yet?

I'm still waiting for a compensation claim in early 2020 (flight the year before). Swiss accepted my claim as valid, and even told me they were initiating the bank transfer (via automatic email), but it never arrived. Same thing happened to a fellow passenger (each passenger has to claim individually), so it looks like a systematic issue rather than a screwup when supplying the bank account details.

I've tried contacting them a few times since then, no replies yet (even to snail mail to their head office - maybe I should try registered mail next time).
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