Swiss International Air Lines Passenger Abuse

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Old Mar 4, 19, 7:48 pm
  #1  
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Swiss International Air Lines Passenger Abuse

Swiss International Air Lines, via a customer service agent absolutely devoid of critical thinking skills based in the mainland China, previously sent me an exceedingly and ridiculously condescending response with the attachment of the conditions of carriage to remind me to "see things in a different light." Actually, the airline needs to obtain a panorama instead of "seeing a different light" through the peeping hole.

As a matter of fact, Thai Airways International and Swiss International Airlines must properly resolve the matter AND compensate in response to the abuses I had to endure through various stakeholders. Singapore Airlines, United Airlines, Thai Airways International Airways and the Hong Kong Airport Authority have the complete CCTV footage of my movements throughout the airport on 18 June 2018. I know that I will NEVER be a flight risk, and I have been seriously suppressed and bullied by various irresponsible parties at HKG and beyond over the months.

The spectacular nightmare began with my visit to the Thai Royal Orchid Lounge at Hong Kong International Airport in the afternoon of 18 June 2018. I spent hours at the lounge and occupied myself with snacking, snipping drinks, feasting on tubs of frozen coconut yogurt , watching TV and surfing the internet for hours. Indeed, I vomited into the toilet bowl inside the toilet of the airline lounge because I grazed from the lounge buffet and consequently filled my stomach up, but I felt fantastic afterwards. I vomited at least 3 hours before the scheduled LX 139 flight departure time. Unbeknownst to me, the absentee manager of the Thai Airways Royal Orchid Lounge on that evening determined to have me removed from the LX flight by plotting everything through phone instructions.

45 minutes before the scheduled departure, I made my way to the departure gate and took a seat right in front of the gate podium. I felt asleep because of the late scheduled departure time. The Lufthansa agents performing the boarding process must have seen me dozing off and doing nothing else at all. The first agent from Hong Kong Airport Services (HAS) approached me soon after I had woken up on my own and proceeded to board my flight. He asked me whether I was alright and I responded by positively saying "of course." Nevertheless, he escorted me to the aircraft and the flight purser soon made an appearance.

The purser again questioned my fitness to travel. I again responded by saying that I was merely tired and stressed. Of course, I was stressed and irritated at that point because I was interrogated and harassed repeatedly on that evening! To follow up, I asked the pursuer why my seat assignment 4A confirmed during the first week of November 2017 was taken away from me, the purser responded by saying that he had no idea but he would consult with the captain on whether I was actually fit for flying. The purser visited the cockpit and returned within a minute without the company of the captain, and announced that I had been removed from the flight. How could the captain made such an erroneous decision without seeing me in person? How could HAS and the LX flight crew believe the nonsense made up by the coward lounge manager?

At this point, a second agent from HAS, a millennial with an obnoxious attitude, showed up and proceeded to remove me from the flight. This despicable novice had the audacity to treat me with unspeakable contempt and looked at me with utter disgust, as if I had committed some kind of shameful crime. He dared to order me to shut up when I asked him for clarifications, with a physical separation of at least 5 meters between him and I deliberately maintained by me for my personal safety. Eventually, he escorted me to the arrivals area and dismissed me by affirming that he could not care less whatever happened to my critically disrupted travel plans.

It goes without saying that I got practically stranded at the airport in Hong Kong very late at night / early in the morning on June 18 / 19 because of the excessive abuses heaped on me. On top of that, I had to pay USD 125 for the very unwilling day change fee, spent around HKD 200 on miscellaneous secretarial services to have my flights to Geneva changed as well as confirmed, and lost CHF 300 for my prepaid hotel room in Geneva. In the morning of 19 June 2018, I told the airport check-in supervisor for United Airlines in Hong Kong the full account, she just chuckled in good humor after she had heard the full story, checked me out for a causal character assessment, and informed the United reservations agent on the phone that I had been inconvenienced for denied boarding by Swiss the night before because of the "stimulating" food items I had confirmed at the TG lounge.

Naturally, I had let the flight crew on LX 139 departing on 19 June 2018 know the complete story, since the flight manifest would just label me as trouble through the internal codes of the airline. I had a very extended conversation with the purser a couple of hours before the pre-landing breakfast service. His instant response was that I am not a trouble-making passenger at all in his mind.

The coward manager of Thai Airways Royal Orchid Lounge in Hong Kong confessed in person on 19 June 2018 that he simply reported the incident to all other parties that behaved just as irresponsibly because he was most afraid of the risk the lounge he manages to lose the local food and beverage license because of potential food poisoning hazard I might have experienced the day before. He even knew how many tubs of frozen coconut yogurt I had consumed at the lounge.

He "promised" that he would provide the contact information of the various points of contact within Thai Airways for my complaint but never did. I was at the lounge for hours after his despicably selfish confession, but he just left his shift without providing me the "promised" contact information. Just like the day before, I was snacking, snipping drinks, feasting on tubs of frozen coconut yogurt and surfing the internet for hours. He finally saw exactly what I was doing at the lounge with his own eyes. Unlike such a bad judge of character he is, I could see through his facial expressions that he very much wanted me to leave "his" lounge immediately because he did not want to be reminded of what a horrible mistake he had made and got blamed by me in person at the lounge in front of other passengers. I did not yell, neither did I feel the need to whisper when I confronted him right at the lounge sometime after 1300 on 19 June 2018.

The coward lounge manager claimed that he did everything strictly for my well-being. What a complete white lie that was. He went on by saying that he was worried because I had escaped from the lounge (about 45 minutes before the flight departure) to the boarding gate when the staff from the lounge could not ascertain whether I was alright or not. In fact, a young male staff member from the lounge had received a affirmative confirmation from me with a smile at the lounge about two hours before departure that I was perfectly alright, when he checked on me as I was surfing the internet (as usual). My very frequent traveler experience tells me that the coward directly employed by TG (instead of a contractor of TG) would have done nothing if I had deposited a very pungent diarrhea at the toilet of the lounge instead.

As soon as Swiss had received my complaint, the lying airline has also resorted to character & behavior assassination strategies against me in order to extricate itself from liabilities due to the abuses. The lying and offending airline told me it had conducted a full internal review. In reality, the so-called "full internal review" means referencing fabricated lies added to the passenger flight reservation records.

"INTERVIEW WITH SUPERVISOR OF CALL CENTER --- The passenger contacted our call center on the morning of 19 June / He could not think and talk in a proper way / Most probably, he was very drunk / He also told the supervisor that he did drink something in the lounge before boarding."

The supervisor of the United Airlines check-in desk on duty at Hong Kong International Airport on 19 June 2018, who lent me the phone to call Swiss International Air Lines just before 0900 local time, can totally EXPOSE THE LIE ABOVE about how I was supposedly very drunk and incoherent in that morning. The supervisor wore a pony tail on that sunny morning. The ticket was redeemed with United Airlines MileagePlus miles.

Thai Airways Royal Silk Lounge and Royal Orchid Spa (Colin Brettell)

Once again, I got abused and bullied by Swiss International Air Lines and Thai Airways International, for having reasonable fun with food, drinks and other inedible premium amenities like Colin Brettell at the airline lounge(s) but accidentally vomiting into a toilet bowl in a male toilet stall within Thai Airways Orchid Lounge at Hong Kong International Airport?

The matter must be properly handled and resolved with the most deserving attention and complete satisfaction. Thai Airways has been perpetually ignored my complaint. Obviously, Swiss International Air Lines tries to shut me down by lecturing on me, fabricating lies about my interactions with them, ignoring me while feeding lies to consumer arbitration bodies such as the Hong Kong Consumer Council and begging the third-party organizations not to forward the lies they fabricated to my attention.

Last edited by totti; Mar 4, 19 at 10:43 pm Reason: Removed personal info of airline employees as per FT rules
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Old Mar 4, 19, 7:55 pm
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I am posting the link of the youtube trip report again.

Thai Airways Royal Silk Lounge and Royal Orchid Spa (Colin Brettell)
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Old Mar 4, 19, 10:39 pm
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This is closed pending review.

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co-Moderator M&M forum
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Old Mar 5, 19, 2:25 am
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Swiss International Air Lines Passenger Abuse II

At any event, I must stress that I have provided a full truthful account in the following thread. I have no issue with having my threads / posts reviewed because the same truthful account has been forwarded to the Hong Kong Consumer Council, BBB New York, the Federal Office of Civil Aviation of Switzerland, etc.

Swiss International Air Lines Passenger Abuse
https://www.flyertalk.com/forum/swis...ger-abuse.html


The contact info of the LX / LH employees involved, particularly a despicable Beijing-based (back-office?) employee who told the following lie to the Hong Kong Consumer Council, has been removed in the thread above.

"INTERVIEW WITH SUPERVISOR OF CALL CENTER --- The passenger contacted our call center on the morning of 19 June / He could not think and talk in a proper way / Most probably, he was very drunk / He also told the supervisor that he did drink something in the lounge before boarding."

Again, the supervisor of the United Airlines check-in desk on duty at Hong Kong International Airport on 19 June 2018, who lent me the phone to call Swiss International Air Lines just before 0900 local time, can totally EXPOSE THE LIE ABOVE about how I was supposedly very drunk and incoherent in that morning. The supervisor wore a pony tail on that sunny morning. The ticket was redeemed with United Airlines MileagePlus miles.

Again, the matter must be properly handled and resolved with the most deserving attention and complete satisfaction. Thai Airways has been perpetually ignoring my complaint. Obviously, Swiss International Air Lines tries to shut me down by lecturing on me, fabricating lies about my interactions with them, ignoring me while feeding lies to consumer arbitration bodies such as the Hong Kong Consumer Council and begging the third-party organizations not to forward the lies they fabricated to my attention.

Last edited by netsurferrr; Mar 5, 19 at 2:30 am
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Old Mar 5, 19, 3:30 am
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I read every word of your account and only admire your honesty about the vomiting incident. People that have been drinking and vomiting are not very pleasant to be around, the smell is enough to make me want to vomit. I would not want to be sat next to somebody like that in a lounge or on a plane. I can understand why they wouldn't want you on their flight and I think you need to try and forget it happened and move on. The airlines I use do not pick on their premium passengers because they eat too much or just because they can, they need us, they know we have a choice.


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Old Mar 5, 19, 3:34 am
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So what do you want with your rants? Sympathy, witness statements, declarations that we will never fly LX again?
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Old Mar 5, 19, 4:19 am
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Let's hope you won't fly LX again and we don't need to experience your vomit in the toilet bowls or "a very pungent diarrhea" deposited by you. Spare us any more details of your travel experiences. I'm sure you'll get more help from experts on excessive eating / drinking problems.
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Old Mar 5, 19, 4:49 am
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Originally Posted by Andy49 View Post
I read every word of your account and only admire your honesty about the vomiting incident. People that have been drinking and vomiting are not very pleasant to be around, the smell is enough to make me want to vomit. I would not want to be sat next to somebody like that in a lounge or on a plane. I can understand why they wouldn't want you on their flight and I think you need to try and forget it happened and move on. The airlines I use do not pick on their premium passengers because they eat too much or just because they can, they need us, they know we have a choice.


.
Obviously, you have not read EVERY word, and watched the video. That's why I bring up reference to a hypothetical diarrhea, AND the live United Airlines check-in supervisor witness in my full account who can expose the lie Swiss fed to the Hong Kong Consumer Council. If you actually read the full account, you must read who actually caused the mayhem. It is the manager of the Thai lounge, and he is one of those overly officious Indian subcontinent type. Anyone who has been to the Royal Orchid Lounge in Hong Kong know where the 8, 10 or so computers are. After I had one quick vomit, I went back to surf the web for another two hours at the very least. I just sat there surfing the web, having some more frozen yogurt, etc.

I am not a hermit. NOT EVERYONE smells after one quick vomit. I am not the person who ever needs deodorant. If you, Andy, on the evening of 18 June 2018, who entered the lounge at around 2000 and saw me surfing the web on the computer closest to the mini fridge holding the frozen Thai coconut, you would not feel the need to vomit at all.

I vomited because I had both alcohol AND frozen coconut yogurt during the same period. That's why I also include the youtube video because I enjoyed myself at the lounges exactly like the guy who filmed video.

By the way, I had reported the whole incident to the Hong Kong Food and Environmental Hygiene Department. Since the scoundrel lounge manager dared to justify his decision by bringing up the department. I went ahead to report the incident with the full account to the department, and a full inspection had been conducted.

Last edited by netsurferrr; Mar 5, 19 at 5:01 am
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Old Mar 5, 19, 4:53 am
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Originally Posted by MichielR View Post
So what do you want with your rants? Sympathy, witness statements, declarations that we will never fly LX again?




I would not call a full account with all details a "rant." I am exposing the despicable duplicity of Swiss on handling this incident.

Have you read the part that Swiss International Air Lines begging the Hong Kong Consumer Council not to tell me what they told the consumer dispute arbitration body?

By the way, I have clearly stated what I want from my expose.

Last edited by netsurferrr; Mar 5, 19 at 5:08 am
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Old Mar 5, 19, 4:58 am
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Originally Posted by andywaw View Post
Let's hope you won't fly LX again and we don't need to experience your vomit in the toilet bowls or "a very pungent diarrhea" deposited by you. Spare us any more details of your travel experiences. I'm sure you'll get more help from experts on excessive eating / drinking problems.
Well, let's hope that there would not be any more youtube videos about people talking how stuffed they feel after flying the premium classes then.

I am pretty sure that people vomiting in the airline lounge restrooms is not exactly some rare shocking event, unlike a professor who suffered from a heart attack and died inside the male restroom of the Cathay Pacific San Francisco Lounge during the last quarter of 2018. His body was only found because his family member reported to the airline that he did not return home after traveling on the Cathay flight he was supposed to be on.
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Old Mar 5, 19, 5:12 am
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Sounds like you were drunk and unable to control yourself, given vomiting and falling asleep in front of the gate, agitated upon being offloaded. Lucky you got away with just a $125 change fee.
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Old Mar 5, 19, 5:28 am
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Please can we have a TLDR version? Thanks
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Old Mar 5, 19, 5:33 am
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Originally Posted by skywardhunter View Post
Sounds like you were drunk and unable to control yourself, given vomiting and falling asleep in front of the gate, agitated upon being offloaded. Lucky you got away with just a $125 change fee.
No, it is YOU who has made it sound like that.

"As a matter of fact, Thai Airways International and Swiss International Airlines must properly resolve the matter AND compensate in response to the abuses I had to endure through various stakeholders. Singapore Airlines, United Airlines, Thai Airways International Airways and the Hong Kong Airport Authority have the complete CCTV footage of my movements throughout the airport on 18 June 2018. I know that I will NEVER be a flight risk, and I have been seriously suppressed and bullied by various irresponsible parties at HKG and beyond over the months."

The lounge manager reported to the other parties I "escaped from" / "ran out of" the lounge. I walked out of the the lounge at around 2230 for the midnight departure. On the day before, I was busy with packing and making online arrangements, and did not get much sleep. I fell asleep at the gate because of lack of sleep the night before AND the late night departure.

I could control myself quite alright on that day at the airport because I was surfing the web practically full time to sort out my personal affairs at the lounge, when I was not at the buffet.

If the scoundrel lounge manager could clearly see how many mini tubs of Thai frozen coconut yogurt I had consumed through then CCTV footage, there must be relevant CCTV footage of me LEISURELY WALKING OUT of the lounge.

Last edited by netsurferrr; Mar 5, 19 at 5:44 am
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Old Mar 5, 19, 5:40 am
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Originally Posted by nancypants View Post
Please can we have a TLDR version? Thanks
It is "TL" because the incident was complicated. Concerning the "DR," people are more than welcome to make snarky comments. It is NOT my problem that they "did not read" and hence made out of context comments.
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Old Mar 5, 19, 5:43 am
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Originally Posted by netsurferrr View Post
I would not call a full account with all details a "rant." I am exposing the despicable duplicity of Swiss on handling this incident.

Have you read the part that Swiss International Air Lines begging the Hong Kong Consumer Council not to tell me what they told the consumer dispute arbitration body?

By the way, I have clearly stated what I want from my expose.
Your “expose” is full of terms such as ‘coward’ and ‘despicable’ and in this second thread you use derogatory racial stereotypes. I call that a rant, or worse.

Your rant describes what you want various authorities to do. Good luck with that. FlyerTalk is no such authority and I am therefore now signing off on this and any other thread you may be allowed to open.
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