Dear SWISS Lurker Mileage Credit not working
#1
Original Poster
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Mileage Credit not working
Dear Lurker,
Is it possible that with the move to Amadeus the mileage credit feature disappeared? The last flight I got credited was on Jan 21st and since then I had 5 more LX flights - none of them has shown yet on my account.
Many thanks for checking.
Is it possible that with the move to Amadeus the mileage credit feature disappeared? The last flight I got credited was on Jan 21st and since then I had 5 more LX flights - none of them has shown yet on my account.
Many thanks for checking.
#2
Join Date: Jan 2010
Posts: 1,270
Mileage Credit not working
Retrocredit after 14 days via m&m does not seem to work either for LX flights.
I am missing miles from 14 flights since end of Jan.
Maybe a Mod could merge both threads.
I am missing miles from 14 flights since end of Jan.
Maybe a Mod could merge both threads.
Last edited by PetzLUX; Feb 13, 2016 at 5:34 am
#3
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,519
Let's wait another week or so, there are crazy things happening on the LX website . They are fixing them.
#4
Original Poster
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
It's a pity - LX has a very good product both on the soft and the hard side - but their IT seems to be either understaffed or lacking the necessary skills. I don't think topics like usability, human factors or agile are terms that they've ever heard of.
#5
Company Representative - Swiss Airlines
Join Date: Jun 2009
Location: Zurich / Switzerland
Programs: Miles & More (LX)
Posts: 888
As of 23rd of January, there have indeed been no mileage credits until today. The reason behind this has been our reservation system change and server system changes that posed obstacles to the automatic mileage crediting.
Unfortunately, due to additional system challenges, the targeted deadline was not met. However, everything should be fixed by today in the afternoon and miles should be credited (retrospectively) to your account as of tomorrow.
In the interest of full disclosure: Due to the data migration, it may be the case that a few flights between January 23rd and January 30th will not be credited automatically. I would therefore recommend to double-check mileage credits for flights pertaining to this timeframe. Nevertheless, I would kindly like to ask you to wait with your retroclaims related to this time frame until beginning of March.
My apologies for the lack of information and the waiting time up to this point!
Best regards from ZRH,
Nick
#6
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,678
Thanks for the feedback. I do think it is totally fair to wait a month for mileage credit and when I have done so (instead of sending in a retrocredit too early), usually the miles have turned up just before, if not well before, the month is completed. Of course, I recognize that this can be annoying for those who are depending on a particular segment to tip them over some qualification threshold to a higher membership level, for example. But it's early enough in the year, isn't it?
On a related note, there is a similar problem over at Brussels Airlines, where credits have not been appearing of late.
On a related note, there is a similar problem over at Brussels Airlines, where credits have not been appearing of late.
#7
Join Date: Feb 2016
Programs: MM, EK, HH, etc.
Posts: 381
Thanks for the info. However, the fact that the issue was not proactively highlighted by LX is very poor show indeed, leading to unnecessary time and effort in this regard by passengers and staff alike. I asked HON service to take care of crediting my missing miles, and even they did not mention the cause or that there was a problem...
#13
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,519
#15
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,519