Terrible Inflight Service Issues
Apr 10, 2010, 10:28 am
#16
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,668
Since I already joined this thread, let me add a comment. BA new terminal T5 at Heathrow is great (after early problems), including the outstanding Gallery lounges. That is if you are travelling in premium cabins or OW sapphire or emerald (who access the F lounge). Far superior to ZRH lounges.
Apr 12, 2010, 10:39 am
#17
Join Date: Dec 2009
Posts: 1,761
Do Swiss have a system where the FA's write a report of "irregularities" on the flight (such as innop PTV's and frozen food) which is then passed to Customer Service?
My one (relatively minor) issue on LH was reported this way and I recieved an unsolicted follow up from customer services. Great recovery in my opinion.
This system also means customer services have both sides of the story, because when you post about the food being frozen you make it sound like the whole meal (which many other FT's have identified as absurd), but if it is only the things meant to be eaten at room temperature do you just mean either the starter or desert? Of course still not acceptable, and I would hope the FA's already reported it so the problem doesn't occur again.
My one (relatively minor) issue on LH was reported this way and I recieved an unsolicted follow up from customer services. Great recovery in my opinion.
This system also means customer services have both sides of the story, because when you post about the food being frozen you make it sound like the whole meal (which many other FT's have identified as absurd), but if it is only the things meant to be eaten at room temperature do you just mean either the starter or desert? Of course still not acceptable, and I would hope the FA's already reported it so the problem doesn't occur again.