Systems Outage Update

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Old Aug 19, 18, 11:08 pm   -   Wikipost
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Last edit by: RogerD408
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If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)

If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.

If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.

It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.

Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.

Try https://www.marriott.com/default.mi?...spg&reset=true to access your SPG account.
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Old Aug 22, 18, 7:13 am
  #151  
 
Join Date: Feb 2007
Posts: 12
Originally Posted by SK View Post
I can't login to either of my accounts today (haven't merged them yet). Getting the same message as adunker.
I have unmerged accounts and cannot login either. Don't think it's isolated to just merged accounts
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Old Aug 22, 18, 7:32 am
  #152  
 
Join Date: Dec 2004
Location: UK
Programs: Marriott Plat, IHG Spire, AA PLAT, VS Silver
Posts: 2,412
Originally Posted by UA-NYC View Post
Yes. Last year to do so. Probably have to track it manually.
Crazy we have to track it manually. Lots of Plats are requalifying on stays. Surely they could have kept this till the end of the year?
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Old Aug 22, 18, 7:41 am
  #153  
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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Originally Posted by wobbly wings View Post
Crazy we have to track it manually. Lots of Plats are requalifying on stays. Surely they could have kept this till the end of the year?
I'm sure (hope) the system will track it, but the advice to keep the accounts separate is so YOU can clearly see what's going on without having to keep doing the math to back out the non-SPG properties,. Keep the accounts separate and book legacy SPG properties via your SPG account.
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Old Aug 22, 18, 8:19 am
  #154  
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Join Date: Apr 2008
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Originally Posted by wobbly wings View Post
Crazy we have to track it manually. Lots of Plats are requalifying on stays. Surely they could have kept this till the end of the year?
Yes - I think it's pretty clear in hindsight (even in foresight) that the mid-year combination was both rushed as well as not the smartest thing to do
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Old Aug 22, 18, 8:25 am
  #155  
 
Join Date: Jan 2010
Programs: MAR Platinum, Delta Plat., IHG Priority Club Plat. Amb., Hilton HHonors Diamond
Posts: 263
1) Cannot log on either website this morning "due to unprocessable condition"

2) both apps still work, though stay and night counts are wrong

3) SPG AMEX points are now two weeks late.

anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
Milhous Gloriosus is online now  
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Old Aug 22, 18, 8:46 am
  #156  
 
Join Date: Feb 2010
Programs: SPG-PPE+Amb, Hyatt-Globalist, AA-Gold
Posts: 1,443
Originally Posted by Milhous Gloriosus View Post
1) Cannot log on either website this morning "due to unprocessable condition"

2) both apps still work, though stay and night counts are wrong

3) SPG AMEX points are now two weeks late.

anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
Yes, same issues. The apps seem like they are working, but I still can't complete a booking through them.

Fingers crossed that everything comes back 95% functional later today.
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Old Aug 22, 18, 8:47 am
  #157  
 
Join Date: Jan 2014
Posts: 286
Trying to log into the website and getting "We are unable to process your request at this time due to an unprocessable condition. Please try again later." I'm still logged into the SPG app.

I'm trying to get my ambassadors contact information since the app only displays the platinum line. Marriott communication is terrible...
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Old Aug 22, 18, 8:58 am
  #158  
 
Join Date: Apr 2000
Posts: 2,447
Originally Posted by Milhous Gloriosus View Post
1) Cannot log on either website this morning "due to unprocessable condition"

2) both apps still work, though stay and night counts are wrong

3) SPG AMEX points are now two weeks late.

anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
I tried both SPG & Marriott using both account number and email with no luck. I use a different email for SPG than Marriott. Accounts are linked, NOT, merged.
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Old Aug 22, 18, 9:06 am
  #159  
 
Join Date: Mar 2014
Location: NYC
Programs: Delta Platinum, United Silver, Hyatt Globalist, Bonvoy Titanium / LTG, Amtrak Select Executive
Posts: 644
I'm glad I have this thread - I too am experiencing login issues today (and missing stays and missing points) and am happy to see its not isolated to me - but man, I can't imagine what those w/o access to this thread are thinking - this has be super frustrating to casual travelers trying to make a reservation or even just check in on upcoming bookings. Or wondering what it means to be linked vs merged (FT explained it better to me)
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Old Aug 22, 18, 9:19 am
  #160  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later.

This issue since this afternoon... was planning to book my trips for September... was thinking to switch to hilton but was hesitant, I will definitely.
Hope this mess will soon be fixed.
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Old Aug 22, 18, 9:28 am
  #161  
 
Join Date: Jan 2010
Programs: MAR Platinum, Delta Plat., IHG Priority Club Plat. Amb., Hilton HHonors Diamond
Posts: 263
Can you imagine owning a franchised property and being reliant on this idiotic mess for bookings?
Milhous Gloriosus is online now  
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Old Aug 22, 18, 9:34 am
  #162  
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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Originally Posted by Milhous Gloriosus View Post
Can you imagine owning a franchised property and being reliant on this idiotic mess for bookings?
Many other avenues available... You can call the property to see if they are willing to book a rez, the OTAs (including corporate services) are most likely working just fine. I'm sure they are not shutting down for trivial issues and will be back up as quickly as possible. And I wouldn't be surprised if their site is not a major source of bookings, just like FT members are a very small proportion of program members.
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Old Aug 22, 18, 10:22 am
  #163  
 
Join Date: Apr 2016
Posts: 24
Can't book an spg property with points for days now, phoned up and still told can't do it!
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Old Aug 22, 18, 10:32 am
  #164  
 
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 3,649
Originally Posted by Milhous Gloriosus View Post
Can you imagine owning a franchised property and being reliant on this idiotic mess for bookings?
Priceline, Trivago, Hotels.com, Orbitz, et al, should send nice a Thank You basket to Marriott’s IT team.


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Old Aug 22, 18, 12:06 pm
  #165  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by Sabai View Post


Priceline, Trivago, Hotels.com, Orbitz, et al, should send nice a Thank You basket to Marriott’s IT team.


Hilton too
I would never book SPG or Marriott with 3rd party but booked my September stays (30 nights, as usual) with hilton and Hyatt... at least hilton has a promotion running and I'm pretty to get my points without running after them.
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