How to Use Your Current Travel Package Certificate Prior to 8/18
Aug 11, 2018, 11:17 pm
#16
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,601
On 8/18, our new Travel Package offering will launch along with our new loyalty program. After our loyalty programs become one, our new Travel Package award chart will go into effect and members will be able to book for packages at all 6,700 of our hotels.
If you currently have a Travel Package Certificate that’s not yet attached to a hotel reservation, you have the following options:
- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.
- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.
Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
If you currently have a Travel Package Certificate that’s not yet attached to a hotel reservation, you have the following options:
- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.
- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.
Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
1. Can you share how the old category certs will map to the new category certs?
2. Once converted, will I be able to upgrade/ downgrade the new certificates like I do today and if so, what will be the cost to do so?
Aug 12, 2018, 10:41 am
#17
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Rude is posting to ask questions and then ignore them. That's a message to Marriott not SPG lurkers who have been helping here for years (as we know Marriott abandoned this board long time ago so i doubt we'll see much answering in the future).
Aug 12, 2018, 3:12 pm
#18
Company Representative - Starwood
Original Poster
Join Date: Aug 2011
Programs: SPG
Posts: 713
Please be assured we are seeking clarification on the questions asked. When we have the answers to your questions, we will be sure to share. We appreciate your continued patience.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Aug 12, 2018, 4:54 pm
#19
Join Date: May 2014
Posts: 235
Please be assured we are seeking clarification on the questions asked. When we have the answers to your questions, we will be sure to share. We appreciate your continued patience.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
how do you use the certificates on SPG properties before 18/8?
Aug 12, 2018, 5:43 pm
#20
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Aug 12, 2018, 7:45 pm
#21
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
Aug 12, 2018, 8:15 pm
#22
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
i only hope its a sign of some particularly good tp conversion outcome and they want to prevent a run on the bank.
Aug 12, 2018, 9:11 pm
#23
Join Date: Mar 2014
Posts: 546
On 8/18, our new Travel Package offering will launch along with our new loyalty program. After our loyalty programs become one, our new Travel Package award chart will go into effect and members will be able to book for packages at all 6,700 of our hotels.
If you currently have a Travel Package Certificate that’s not yet attached to a hotel reservation, you have the following options:
- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.
- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.
Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
If you currently have a Travel Package Certificate that’s not yet attached to a hotel reservation, you have the following options:
- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.
- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.
Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.
Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.
Kind regards,
Alexandra B.
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Will I be able to cancel an reservation with an attached certificate between Aug 18 and Sept 18? If so, will I recover the certificate upon cancellation as if it were never attached in the first place? Thanks.
Aug 13, 2018, 10:46 am
#24
Join Date: Mar 2018
Location: England - UK
Posts: 512
Forgive my cynicism but somehow two months of complete silence on tp topics despite countless questions on 5000 post thread makes me think they are intentionally ignoring them while planning to announce a change after a lock on 8/18.
i only hope its a sign of some particularly good tp conversion outcome and they want to prevent a run on the bank.
i only hope its a sign of some particularly good tp conversion outcome and they want to prevent a run on the bank.
I hope so to but think it's more likely they've been told very little in relation to all the questions we have.
Aug 15, 2018, 12:15 pm
#25
Company Representative - Starwood
Original Poster
Join Date: Aug 2011
Programs: SPG
Posts: 713
Hello all,
We were able to get answers to some of your questions and appreciate your continued patience.
Travel package certificates expiring during the blackout period may be extended upon request.
We will convert existing certificates to similarly valued categories after 8/18. Members who know their travel plans should make reservations prior to 8/18. You will not be able to modify your certificate for an existing reservation or attach it to a new one 8/18-9/18.
Members will be able to cancel and get points back at a reduced amount.
After 8/18, certificates cannot be upgraded or downgraded, regardless of when they were purchased.
See answers above.
If you have an existing Travel Package and would like to use for a SPG hotel, you will need to wait until after 9/18. Or, you can redeem points for a new Travel Package under the new program starting 8/18, including SPG hotels.
Between 8/18 and 9/18, you can cancel a Travel Package reservation, but you will not be able to rebook until after 9/18.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
We were able to get answers to some of your questions and appreciate your continued patience.
If you have an existing Travel Package and would like to use for a SPG hotel, you will need to wait until after 9/18. Or, you can redeem points for a new Travel Package under the new program starting 8/18, including SPG hotels.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Aug 15, 2018, 12:19 pm
#26
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Do you know whether the option to extend certificates an additional year will still be available after 9/18?
Aug 15, 2018, 12:26 pm
#27
Join Date: Oct 2010
Posts: 486
Thank you for the update, Alexandra.
This still leaves us with this catch 22, though: if you can't attach your certificate now because the dates or too far out or because you want to book an SPG property then you don't know which category you need to buy or upgrade to now to be able to secure that reservation after 9/18. If upgrades will not be allowed then you're stuck if your converted certificate does not match the category of the property you want. Could you please find out if there's any solution for this problem?
This still leaves us with this catch 22, though: if you can't attach your certificate now because the dates or too far out or because you want to book an SPG property then you don't know which category you need to buy or upgrade to now to be able to secure that reservation after 9/18. If upgrades will not be allowed then you're stuck if your converted certificate does not match the category of the property you want. Could you please find out if there's any solution for this problem?
Aug 15, 2018, 12:43 pm
#28
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Hello all,
We will convert existing certificates to similarly valued categories after 8/18. Members who know their travel plans should make reservations prior to 8/18. You will not be able to modify your certificate for an existing reservation or attach it to a new one 8/18-9/18.
After 8/18, certificates cannot be upgraded or downgraded, regardless of when they were purchased.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
We will convert existing certificates to similarly valued categories after 8/18. Members who know their travel plans should make reservations prior to 8/18. You will not be able to modify your certificate for an existing reservation or attach it to a new one 8/18-9/18.
After 8/18, certificates cannot be upgraded or downgraded, regardless of when they were purchased.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Aug 15, 2018, 12:58 pm
#29
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
First, I agree... Thanks to the Lurker for responding, at least someone cares... I'm a long time Marriott supporter but the lack of communication from them on this is embarrassing. I'll reserve my final judgement on it until I hear how they are going to map the certs... The only excuse I would find acceptable is if they plan on being super generous, under that scenario I can see why they couldn't afford to tell us ahead of time.