Emails about upcoming stay
Jul 31, 2018, 9:12 am
#1
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Join Date: Sep 2002
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Emails about upcoming stay
Does Sheraton still send out emails from the hotel about upcoming stays a few days before arrival?
Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.
Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.
Jul 31, 2018, 9:16 am
#2
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IME they've been sending those emails just after the cancellation deadline has passed.
Did you get an email confirming the cancellation when you did it?
Did you get an email confirming the cancellation when you did it?
Jul 31, 2018, 9:21 am
#3
Original Poster
Join Date: Sep 2002
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I think I must have deleted the reservation confirmation and the cancellation confirmation. Cannot find them in my deleted mail folder either. I think I am stuck because of that stupid move...
Jul 31, 2018, 11:44 am
#4
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Does Sheraton still send out emails from the hotel about upcoming stays a few days before arrival?
Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.
Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.
Jul 31, 2018, 12:15 pm
#5
Original Poster
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
It is there with a cancellation confirmation that starts with xxxxx which is why I think it was a no-show cancellation.
Last edited by fwfdan; Jul 31, 2018 at 12:27 pm Reason: was looking in the wrong place