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-   -   Emails about upcoming stay (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1922659-emails-about-upcoming-stay.html)

fwfdan Jul 31, 2018 9:12 am
Emails about upcoming stay
 
Does Sheraton still send out emails from the hotel about upcoming stays a few days before arrival?

Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.

MSPeconomist Jul 31, 2018 9:16 am
IME they've been sending those emails just after the cancellation deadline has passed.

Did you get an email confirming the cancellation when you did it?

fwfdan Jul 31, 2018 9:21 am
I think I must have deleted the reservation confirmation and the cancellation confirmation. Cannot find them in my deleted mail folder either. I think I am stuck because of that stupid move...

controller1 Jul 31, 2018 11:44 am
Originally Posted by fwfdan (Post 30031659)
Does Sheraton still send out emails from the hotel about upcoming stays a few days before arrival?

Have an issue where I am sure I cancelled a stay a long time ago (I don't have the reservation or confirmation of cancellation) but ended up getting charges for the first night as a no-show. First time this has ever happened. I did not get any emails about the stay the week before arrival and was wondering if they still normally send them out.
Look on the SPG.com website under "MY STAYS" then look under "Cancelled". It will show you the original reservation confirmation number and the cancellation number.

fwfdan Jul 31, 2018 12:15 pm
It is there with a cancellation confirmation that starts with xxxxx which is why I think it was a no-show cancellation.


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