GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014
Sep 2, 2014, 8:16 pm
#751
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
Hi,
I was informed that non-award reservations made before the sale will be honored.
Let us know how we can assist with your inquiry. PM/Email, the channels are opened.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
I was informed that non-award reservations made before the sale will be honored.
Let us know how we can assist with your inquiry. PM/Email, the channels are opened.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Sep 2, 2014, 8:21 pm
#752
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
Odd - on the Starwood APP they are taking reservations thru December 31st
Sep 2, 2014, 8:33 pm
#753
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Yes, your assumption is correct.
Yes, your assumption is correct.
Sep 3, 2014, 9:01 am
#755
Join Date: Jan 2008
Posts: 3,638
You can book thru end of 2015 on Starwood site for revenue stay, including special rates, such as AAA.
Message appearing when trying to book award stay:
Message appearing when trying to book award stay:
SPG redemption options may be available. For information, call 888-625-4990.
SPG Cash & Points, SPG Member-Only Hot Escapes are not available for your dates. See Lowest Standard Rates below, or browse Flexible Dates Calendar to find available dates for your rate preferences.
SPG Cash & Points, SPG Member-Only Hot Escapes are not available for your dates. See Lowest Standard Rates below, or browse Flexible Dates Calendar to find available dates for your rate preferences.
Sep 3, 2014, 9:52 am
#756
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 3, 2014, 10:44 am
#757
Join Date: Feb 2013
Location: STL
Programs: Bonvoy Titanium, UA Silver, AA Gold
Posts: 144
Now, you can always try to contact the hotel GM directly and explain that you'd like to stay there, but with the reflagging you are looking at other options. Maybe the hotel itself will work directly with you to 'incentivize' you to stay rather than go to a different SPG property. But when Nov 1 comes around, it's clearly out of SPG's hands.
Sep 3, 2014, 1:38 pm
#758
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Funny that the Diplomat is in the weekly hot escapes...
Sep 3, 2014, 2:51 pm
#760
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Sep 3, 2014, 3:14 pm
#761
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I don't see anything wrong with any of that, they're still Starwood until the day they are not.
Sep 4, 2014, 10:32 am
#762
Join Date: Mar 2010
Location: YYZ
Programs: Marriott Bonvoy Lifetime Titanium, AC Elite, Airmiles Gold, Hertz Gold Plus Rewards
Posts: 785
Yes, this would be normal expectations. You can book paid rates through Starwood, with some limited exceptions, right up to the minute the property is deactivated. But, while you will have a rate and reservation that the hotel will honor, it will not earn Starpoints, stay/night credit, and you will receive no in-hotel SPG elite member benefits if the stay falls in a time frame after the hotel leaves Starwood.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
If a booking starts Oct 25th and ends Nov 2nd, do SPG benefits apply to all, or none or partially?
Sep 4, 2014, 10:42 am
#763
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 4, 2014, 11:34 am
#764
Join Date: Jan 2008
Posts: 3,638
More info:
http://www.local10.com/news/thayer-l...t-spa/27845862
Slight error in opening date of this property, which actually opened in 2002 (prior Diplomat structure, which opened in 1959, was demolished).
New owner beginning $100 million "enhancement" to property "later this year."
http://www.local10.com/news/thayer-l...t-spa/27845862
The hotel, which was originally opened in 1959, will remain open and fully operational and will conduct business as usual during the transition, according to representatives with Thayer. In addition, all existing reservations will be honored.
New owner beginning $100 million "enhancement" to property "later this year."
Last edited by mke9499; Sep 5, 2014 at 1:39 pm
Sep 4, 2014, 12:18 pm
#765
Join Date: Jan 2008
Posts: 3,638
Yes, this would be normal expectations. You can book paid rates through Starwood, with some limited exceptions, right up to the minute the property is deactivated. But, while you will have a rate and reservation that the hotel will honor, it will not earn Starpoints, stay/night credit, and you will receive no in-hotel SPG elite member benefits if the stay falls in a time frame after the hotel leaves Starwood.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Your existing reservations for arrival after 10.29.2014 will not be honored if it's
- An award booking with points
- Paid stay booked with SPG member rate
It makes no difference when the reservation was made.
Starwood will offer nearest available property as alternate, but nothing other than that. Current room rates apply for alternative properties.
Emails are beginning to be sent, notifying guests of the situation and listing contact information for assistance.
I can't possibly imagine how many guests are impacted by this, especially with the peak season approaching. I truly feel for those on the front lines, who will be fielding the phone calls from disgruntled guests.