Poo in the Sheets
Jun 1, 2015, 2:04 pm
#76
Join Date: Oct 2014
Posts: 503
They aren't. We stayed their last week and every employee we dealt with was pretty clueless. Maybe it's just me but it seemed like it was staffed entirely by high school students. Not that's there anything wrong with employing kids but at least have someone around that knows what they're doing/talking about.
Jun 1, 2015, 3:45 pm
#77
Join Date: Nov 2012
Location: YOW
Programs: SPG Lifetime Plat, AC Altitude50
Posts: 251
Westin Cancun Resort and Spa
I found similar stains on the rollaway mattress, in January, at the Westin Cancun. The manager promised 7000 points (one night stay). I was only given 5000.
Jun 1, 2015, 4:04 pm
#78
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Jun 1, 2015, 4:22 pm
#79
Join Date: Oct 2014
Location: San Francisco
Programs: Amex Platinum, SPG Gold, Hertz Pres Circle
Posts: 77
How do you know the poo was there before you slept in it, did you check your underpants? 
Sorry, couldn't resist. trying to lighten the mood in here.
Sorry, couldn't resist. trying to lighten the mood in here.
Jun 1, 2015, 4:43 pm
#80
Join Date: Jul 2004
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Posts: 6,675
^
Things like this warrant punitive damages. Not to give the victim a windfall, but to deter the hotel from letting it continue to happen. If this were me, I'd probably want at least 3 nights' worth of points on top of the refund... although perhaps if I didn't notice the stains until morning I'd be satisfied with whatever they offered because I wouldn't be able to prove that the stains weren't my doing. I believe OP, but (dry or not) I don't think it would be easy to prove that the stain was already there 12+ hours prior to my complaining about it.
Things like this warrant punitive damages. Not to give the victim a windfall, but to deter the hotel from letting it continue to happen. If this were me, I'd probably want at least 3 nights' worth of points on top of the refund... although perhaps if I didn't notice the stains until morning I'd be satisfied with whatever they offered because I wouldn't be able to prove that the stains weren't my doing. I believe OP, but (dry or not) I don't think it would be easy to prove that the stain was already there 12+ hours prior to my complaining about it.
Jun 1, 2015, 9:24 pm
#81
Join Date: Dec 2001
Location: NYC
Programs: AA LT PLT, SPG Gold
Posts: 2,564
I love the comments suggesting the OP or his wife "had an accident". I've heard of wetting the bed...but who the hell poops in their sleep? lol
Jun 1, 2015, 9:40 pm
#82
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Jun 1, 2015, 10:41 pm
#83
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
To the OP, I would highly recommend that you post your experience to the Aloft Brooklyn reviews, too. The responses to the reviews by the GM (or the Guest Services Team) are beyond pathetic and full of "we don't give a sh*t" attitude. I would request more than a comped night solely because they have not learned their lesson in over 3 years of poor reviews (granted, these are the outliers). Here's a review from a couple months ago: " The sheets were dirty. Requested clean sheets, it had hair on it. (not hair for the head)." The response was something along the lines of: "We have some of the highest ratings in the country. Sorry we could not live up to your personal expectations." UGH!
Jun 1, 2015, 10:50 pm
#84
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To the OP, I would highly recommend that you post your experience to the Aloft Brooklyn reviews, too. The responses to the reviews by the GM (or the Guest Services Team) are beyond pathetic and full of "we don't give a sh*t" attitude. I would request more than a comped night solely because they have not learned their lesson in over 3 years of poor reviews (granted, these are the outliers). Here's a review from a couple months ago: " The sheets were dirty. Requested clean sheets, it had hair on it. (not hair for the head)." The response was something along the lines of: "We have some of the highest ratings in the country. Sorry we could not live up to your personal expectations." UGH!
Jun 1, 2015, 11:47 pm
#85
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To the OP, I would highly recommend that you post your experience to the Aloft Brooklyn reviews, too. The responses to the reviews by the GM (or the Guest Services Team) are beyond pathetic and full of "we don't give a sh*t" attitude. I would request more than a comped night solely because they have not learned their lesson in over 3 years of poor reviews (granted, these are the outliers). Here's a review from a couple months ago: " The sheets were dirty. Requested clean sheets, it had hair on it. (not hair for the head)." The response was something along the lines of: "We have some of the highest ratings in the country. Sorry we could not live up to your personal expectations." UGH!
Jun 2, 2015, 1:42 am
#86
Join Date: Mar 2013
Location: singapore, the netherlands
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Posts: 81
Sounds like this hotel should be downgraded and potentially put on probation by SPG.
Jun 2, 2015, 3:59 am
#87
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
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Posts: 8,289
I think those categories are to do with revenue and categorization for point redemption, not quality, as in a 5 star hotel. I think all NYC hotels are Cat5+, and all but the two airport Sher and 4P LIC are cat 5+.
It's a category 5 hotel, which includes numerous Westins, Meridiens and a few W's. My point is that a SPG hotel of that tier should far exceed a typical New York hotel (I've stayed in some terrible ones near Times Square) and if you would not accept stains in those hotels, why accept them in this Aloft.
Sounds like this hotel should be downgraded and potentially put on probation by SPG.
Sounds like this hotel should be downgraded and potentially put on probation by SPG.
Jun 2, 2015, 4:02 am
#88
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Had to peek at their rating. At 3.7/5, their rating is amongst the worst in NYC.
To the OP, I would highly recommend that you post your experience to the Aloft Brooklyn reviews, too. The responses to the reviews by the GM (or the Guest Services Team) are beyond pathetic and full of "we don't give a sh*t" attitude. I would request more than a comped night solely because they have not learned their lesson in over 3 years of poor reviews (granted, these are the outliers). Here's a review from a couple months ago: " The sheets were dirty. Requested clean sheets, it had hair on it. (not hair for the head)." The response was something along the lines of: "We have some of the highest ratings in the country. Sorry we could not live up to your personal expectations." UGH!
Jun 2, 2015, 5:51 am
#89
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,252
I trust SPG will make this right, especially if you're plat.
Jun 2, 2015, 1:03 pm
#90
Join Date: Mar 2005
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Posts: 7,252
(gross pic here for the unsqueamish).
Sucks because aLoft has such nice sheets
