$200 Check from SPG Amex

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Oct 21, 2014, 7:32 pm

#46

kennycrudup

Join Date: Dec 2006

Location: SNA

Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19

Posts: 4,967

What did the envelope look like? I've had an SPG AmEx for years (low activity, though and thought I'd recieved all my points in any case) and haven't received a check, but I wonder if I'd tossed the envelope 'cause it looked like junk mail?

Oct 21, 2014, 9:11 pm

#47

onlybeef42

Join Date: Feb 2010

Posts: 321

I bet the checks are an attempt to avoid another Consumer Financial Protection Bureau (CFPB) settlement/order.

http://www.bloomberg.com/news/2013-1...d-add-ons.html

Oct 21, 2014, 9:25 pm

#48

mahasamatman

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My wife got a check, and hasn't had a card in quite a while. I've been a cardholder for years (both personal and business), and got nothing.

Oct 22, 2014, 4:43 am

#49

Antonio8069

Join Date: Mar 2011

Location: Canada

Programs: Star Alliance G*, Marriott Bonvoy Titanium,

Posts: 3,585

Quote:

Originally Posted by onlybeef42

I bet the checks are an attempt to avoid another Consumer Financial Protection Bureau (CFPB) settlement/order.

http://www.bloomberg.com/news/2013-1...d-add-ons.html

This appears to be the reason why CA card holders did not receive!

Oct 26, 2014, 3:55 pm

#50

itrvl

Join Date: Aug 2010

Location: COS when I'm home...

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Posts: 79

Quote:

Originally Posted by mahasamatman

Unfortunately, depending on which card it's for, they may have an obsolete address for us (and our forwarding just expired). Oh well, it's found money anyway so I'm not really concerned.

Mr. Itrvl and I each received a $200 check on SPG Amex Business accounts that were closed in Sept. and Oct. 2011 respectively. One other time I received a check for the same reason for a Hilton Optima Amex, but that was for $5 and change.

mahasamatman, we moved about 6 months ago and the checks came to our current address, so I'm guessing that if you have a current AMEX account, they will find you.

Our checks were cut in late Sept., but we were out of town for 3 1/2 weeks so they were just opened today. Going to deposit in my Chase "fun money" account.

Oct 26, 2014, 4:05 pm

#51

UA Fan

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Join Date: Mar 2006

Location: DFW

Programs: AA 1M

Posts: 31,475

Anyone else still holding out? Nervous because of things like this:

http://www.flyertalk.com/forum/omni-...employees.html

Oct 26, 2014, 4:12 pm

#52

kennycrudup

Join Date: Dec 2006

Location: SNA

Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19

Posts: 4,967

What did the envelopes look like? Did they explicitly say "American Express" as the sender?

Oct 26, 2014, 4:18 pm

#53

mahasamatman

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Quote:

Originally Posted by kennycrudup

What did the envelopes look like? Did they explicitly say "American Express" as the sender?

Standard #13 envelope. Amex return address (as I recall). Some text on the front about it being important and not throwing it away.

Oct 26, 2014, 4:22 pm

#54

kennycrudup

Join Date: Dec 2006

Location: SNA

Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19

Posts: 4,967

Quote:

Originally Posted by mahasamatman

Some text on the front about it being important and not throwing it away.

Grrrr ... then I'm sure I've shredded mine, then (I get a lot of junk mail telling me how important it is)

Did anyone happen to recall any phone number(s) on it? Maybe I can call and get a replacement?

Oct 26, 2014, 5:30 pm

#55

mahasamatman

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Quote:

Originally Posted by kennycrudup

I'm sure I've shredded mine, then

There's a good chance you never got one. I never did.

Oct 26, 2014, 6:25 pm

#56

Eujeanie

Join Date: May 2009

Location: EUG

Programs: AS MVP, AA MM, HH Diamond, MR Gold

Posts: 8,220

I never got one, either, but sounds like they were from several years ago (a class action suit that was finally settled) - our affinity Amex cards are more recent. Oh well. Easy not come, easy not go.

Oct 27, 2014, 7:46 am

#57

sethb

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I never got one, and I've had an Amex SPG card for a number of years.

Oct 27, 2014, 10:25 am

#58

travelinfoo

Join Date: Feb 2006

Programs: HH diamond

Posts: 2,646

It sounds like these checks were sent only to those who had and closed a SPG AMEX business card awhile ago. I closed mine in 2011 and got a check.

Oct 27, 2014, 5:00 pm

#59

jibi

Join Date: Jun 2011

Programs: SPG Platinum, Hyatt Diamond

Posts: 1,134

I received a letter today stating that I received a statement credit on one of my AMEX cards (the last 5 digits match my SPG Personal card and no others have these ending 5 digits). When I logged in to see if there was a credit on my account, I noticed the following entry from 12 days ago (the letter is dated one week later on 10/22).

Oct 15 2014
Credit Adjustment for Billing Inquiry
-$35.00

I have no charges for $35.00 at any point in the past 25 months nor anything with "Inquiry" in the name.

The text of the letter:

Quote:

Account Ending In: XXXXX
Our Reference: CAT - XXXXX

Dear Jibi,

We recently discovered that we did not issue your annual renewal benefit. At American Express, we are committed to providing you with the best possible experience which includes informing you when an error has occurred.

You are Receiving A Statement Credit
We are issuing a credit to your account as reimbursement for the value of the annual renewal benefit. You will see this credit on an upcoming statement.

If the statement credit results in a credit balance on your account and you would like to receive a refund, we can issue you a check. Please visit americanexpress.com/inquirycenter to open an inquiry or call the number on the back of your Card.

As a reminder, you can always track your credits and spending online at americanexpress.com.

What Happened
Due to a technical error, when your Membership fee was waived we mistakenly disqualified you from receiving your annual renewal benefit. We have now corrected this technical error.

We apologize for not sending your annual renewal benefit to you, and any inconvenience it may have caused. If you have any questions, please call the number on the back of your Card to ensure that you receive the best experience possible.

Thank you for your continued Card Membership.

Sincerely,

American Express Customer Care

I see no other credits and there are no open inquiries. I'm hoping it will be for more, as I'm not sure which annual benefits they are referring to that they did not provide me. I also have not received a waiver in many years, if ever on this account. I did receive 7,000 points as a retention bonus, but that comes out to a half-cent per point.