May 6, 2014, 7:08 am
Last edit by: beltway
Please use this thread to post failures or difficulties in securing Platinum upgrades, based on the published benefits of the Platinum level, which are :
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
Post Your Platinum Upgrade Failures [2013 - onward]
Jul 12, 2013, 10:11 pm
#136
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
W Doha Hotel & Residences
Hotel: W Doha Hotel & Residences
Dates: July 7th
Room Booked: Spectacular
Room Received: Spectacular
Award Stay: No
BRG Stay: Yes
SNA Requested: No
I used the room as a day room for a long layover in between two flights (which they knew about). How can suites not be available for day use only? Plenty of availability the day before and the day after of arrival.
Dates: July 7th
Room Booked: Spectacular
Room Received: Spectacular
Award Stay: No
BRG Stay: Yes
SNA Requested: No
I used the room as a day room for a long layover in between two flights (which they knew about). How can suites not be available for day use only? Plenty of availability the day before and the day after of arrival.
Last edited by Zurich35; Aug 2, 2013 at 1:29 pm
Jul 13, 2013, 7:31 am
#137
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hotel: W Doha Hotel & Residences
Dates: July 7th
Room Booked: Spectacular
Room Received: Spectacular
Award Stay: No
BRG Stay: Yes
SNA Requested: No
I used the room as a day room for a long layover in between two flights (which they new about). How can suites not be available for day use only? Plenty of availability the day before and the day after of arrival.
Dates: July 7th
Room Booked: Spectacular
Room Received: Spectacular
Award Stay: No
BRG Stay: Yes
SNA Requested: No
I used the room as a day room for a long layover in between two flights (which they new about). How can suites not be available for day use only? Plenty of availability the day before and the day after of arrival.
Of the suites available, how many were select standard suites? Without knowing that information, how is it considered a failure?
Jul 13, 2013, 8:37 am
#138
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
The W Doha has 36 Standard Suites, that if we're considering the no. of Cool Corner Suites and the no. of W suites, which are upgradeable using SNA's. So the numbers in my opinion makes it a failure.
Jul 13, 2013, 9:09 am
#139
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Jul 13, 2013, 10:32 am
#140
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Jul 13, 2013, 9:12 pm
#141
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Marvelous rooms (next higher room category of the non suite rooms) were available, W Suites, Cool Corner Suites (lowest suite category) and WOW Suites were also available. I think from what I recall only the Extreme WOW Suite was not available. I checked by trying to reserve 9 rooms on the reservation page.
Jul 27, 2013, 9:32 am
#142
Join Date: Aug 2007
Location: Guadalajara, Jalisco
Programs: SPG Platinum
Posts: 414
Hotel Sheraton Sunnyvale
Date(s): Jul 26-27
Room booked: Deluxe Room
Room received: Deluxe Room
Award stay: No
BRG stay: No
SNA requested: No
Comments: I haven't been here in months. This used to be my go to hotel . I think it's about to change. Probably because I was spoiled by their previous GM. Nothing lucrative was ever given. Even though they only have one suite it was special occasions when it was offered to me. Just the feeling of belonging here was always there. This stay was not that excellent . Even though Club Rooms were available I was given a room in the 300 building. Which I refused right away as I know that was the smoking building. Was changed into the 200 building. I wasn't even given access to the Club Lounge to begin with. But then I was sent new keys to my room.
Date(s): Jul 26-27
Room booked: Deluxe Room
Room received: Deluxe Room
Award stay: No
BRG stay: No
SNA requested: No
Comments: I haven't been here in months. This used to be my go to hotel . I think it's about to change. Probably because I was spoiled by their previous GM. Nothing lucrative was ever given. Even though they only have one suite it was special occasions when it was offered to me. Just the feeling of belonging here was always there. This stay was not that excellent . Even though Club Rooms were available I was given a room in the 300 building. Which I refused right away as I know that was the smoking building. Was changed into the 200 building. I wasn't even given access to the Club Lounge to begin with. But then I was sent new keys to my room.
Aug 9, 2013, 4:47 am
#143
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Property: Le Méridien Grand Hotel Nuremberg
Date(s): 1 nt in Aug 2013
Room booked: Deluxe king
Room received: Grand Deluxe king
Award stay: No
BRG stay: No
SNA requested: No
Comments: both Junior and Executive suites available late at night.
Date(s): 1 nt in Aug 2013
Room booked: Deluxe king
Room received: Grand Deluxe king
Award stay: No
BRG stay: No
SNA requested: No
Comments: both Junior and Executive suites available late at night.
Aug 10, 2013, 10:58 am
#144
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Property: Westin Abu Dhabi
Date(s): 1 nt in Aug 2013
Room booked: Deluxe king
Room received: Deluxe king
Award stay: No
BRG stay: Yes
SNA requested: No
Comments: Multiple Deluxe Junior and Westin Renewal suites available at check in time and 4 available after 9PM.
Date(s): 1 nt in Aug 2013
Room booked: Deluxe king
Room received: Deluxe king
Award stay: No
BRG stay: Yes
SNA requested: No
Comments: Multiple Deluxe Junior and Westin Renewal suites available at check in time and 4 available after 9PM.
Last edited by TerryK; Aug 10, 2013 at 11:08 am
Aug 11, 2013, 6:17 am
#145
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Property: Four Points LAX
Dates(s): 7-9 August 2013
Room booked: Deluxe
Room received (if different than above): Deluxe
Award stay: no
BRG stay: no
SNA(s) requested: no
Comments: I don't exactly care, but I'm reporting it here anyway.
Dates(s): 7-9 August 2013
Room booked: Deluxe
Room received (if different than above): Deluxe
Award stay: no
BRG stay: no
SNA(s) requested: no
Comments: I don't exactly care, but I'm reporting it here anyway.
Aug 15, 2013, 10:32 am
#146
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,393
Property: Westin Huntsville AL
Dates(s): 7/21-7/22
Room booked: Traditional King
Room received (if different than above): as above
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: Really nice hotel (and area) - only 1 night stay so didn't argue. Person on reception didn't seem at all professional
Dates(s): 7/21-7/22
Room booked: Traditional King
Room received (if different than above): as above
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: Really nice hotel (and area) - only 1 night stay so didn't argue. Person on reception didn't seem at all professional
Aug 16, 2013, 2:27 am
#147
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
nvm..
Last edited by forumpersona999; Aug 16, 2013 at 2:54 am
Aug 16, 2013, 2:32 am
#148
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Aug 16, 2013, 2:53 am
#149
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
Aug 17, 2013, 5:07 am
#150
Join Date: Nov 2002
Location: London, UK
Programs: Not much these days: BA Silver, Bonvoy Lifetime Gold, HH Gold
Posts: 1,326
Property: Liberty Hotel, Boston
Dates(s): 8/16-8/19
Room booked: Deluxe corner
Room received (if different than above): as above
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: Hotel is full so no upgrade acceptable, but disappointed to be allocated low floor (5th) and room not available until 4pm on checkin. No Plat recognition on checkin.
Dates(s): 8/16-8/19
Room booked: Deluxe corner
Room received (if different than above): as above
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: Hotel is full so no upgrade acceptable, but disappointed to be allocated low floor (5th) and room not available until 4pm on checkin. No Plat recognition on checkin.