May 6, 2014, 7:08 am
Last edit by: beltway
Please use this thread to post failures or difficulties in securing Platinum upgrades, based on the published benefits of the Platinum level, which are :
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
Post Your Platinum Upgrade Failures [2013 - onward]
Sep 30, 2014, 12:08 am
#361
Join Date: May 2009
Posts: 6,978
SEPT 2014
Sheraton Grande Taipei
Upgrade to Suite FAILURE
Excuse: "all booked"
Went on the website: all suites are available for booking for the duration of my time there
Sheraton Grande Taipei
Upgrade to Suite FAILURE
Excuse: "all booked"
Went on the website: all suites are available for booking for the duration of my time there
Oct 1, 2014, 8:01 am
#362
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Because I was offered a junior suite.
Nov 5, 2014, 4:33 pm
#364
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Property : Le meridien cyberport hong kong
Dates(s) : November 02, 2014
Room booked : Smart
Room received : Smart
Award stay : yes
BRG stay : No
SNA(s) requested : No
Comments : not even an upgrade to deluxe which they have tons available
Property : Westin Wall Centre Vancouver
Dates(s) : November 04, 2014
Room booked : Traditional
Room received : Traditional
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : More annoyed they prepaid my flexible brg rate without letting me know.
Dates(s) : November 02, 2014
Room booked : Smart
Room received : Smart
Award stay : yes
BRG stay : No
SNA(s) requested : No
Comments : not even an upgrade to deluxe which they have tons available
Property : Westin Wall Centre Vancouver
Dates(s) : November 04, 2014
Room booked : Traditional
Room received : Traditional
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : More annoyed they prepaid my flexible brg rate without letting me know.
Nov 6, 2014, 2:11 pm
#365
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Property : Sheraton Bogota
Dates(s) : November 06, 2014
Room booked : Classic
Room received : Classic
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : Sheesh...3rd time this week no upgrade to even 'slightly' better room...
But not complaining for this property as i found a new brg rate @ $50/night tax included, essentially with the 2k points im staying here for free. Ongoing rate is 184$ + tax.
Dates(s) : November 06, 2014
Room booked : Classic
Room received : Classic
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : Sheesh...3rd time this week no upgrade to even 'slightly' better room...
But not complaining for this property as i found a new brg rate @ $50/night tax included, essentially with the 2k points im staying here for free. Ongoing rate is 184$ + tax.
Nov 7, 2014, 3:11 am
#366
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687
Property: itc grand central mumbai....
Date(s): 07-08 november, 2014....
Room booked: towers room....
Room received: towers room....
Award stay: no....
BRG stay: no....
SNAs redeemed: no....
Comments: i was told at check-in that i was upgraded to a towers room....i told the agent that i had booked a towers room to begin with & enquired if any itc one rooms were available (since this is the select standard suite at this property)....i was incorrectly told that they only upgrade plats to tower rooms....since i was getting late for a meeting & this is only a one night stay, i didn't feel the need to argue & just took the room i was given....this property has always been very stingy with upgrades....
Date(s): 07-08 november, 2014....
Room booked: towers room....
Room received: towers room....
Award stay: no....
BRG stay: no....
SNAs redeemed: no....
Comments: i was told at check-in that i was upgraded to a towers room....i told the agent that i had booked a towers room to begin with & enquired if any itc one rooms were available (since this is the select standard suite at this property)....i was incorrectly told that they only upgrade plats to tower rooms....since i was getting late for a meeting & this is only a one night stay, i didn't feel the need to argue & just took the room i was given....this property has always been very stingy with upgrades....
Nov 7, 2014, 6:24 am
#367
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Property: itc grand central mumbai....
Date(s): 07-08 november, 2014....
Room booked: towers room....
Room received: towers room....
Award stay: no....
BRG stay: no....
SNAs redeemed: no....
Comments: i was told at check-in that i was upgraded to a towers room....i told the agent that i had booked a towers room to begin with & enquired if any itc one rooms were available (since this is the select standard suite at this property)....i was incorrectly told that they only upgrade plats to tower rooms....since i was getting late for a meeting & this is only a one night stay, i didn't feel the need to argue & just took the room i was given....this property has always been very stingy with upgrades....
Date(s): 07-08 november, 2014....
Room booked: towers room....
Room received: towers room....
Award stay: no....
BRG stay: no....
SNAs redeemed: no....
Comments: i was told at check-in that i was upgraded to a towers room....i told the agent that i had booked a towers room to begin with & enquired if any itc one rooms were available (since this is the select standard suite at this property)....i was incorrectly told that they only upgrade plats to tower rooms....since i was getting late for a meeting & this is only a one night stay, i didn't feel the need to argue & just took the room i was given....this property has always been very stingy with upgrades....
Nov 11, 2014, 9:13 am
#368
Join Date: Nov 2013
Location: USA
Programs: Biggly ones everywhere
Posts: 108
Westin Las Vegas - treated better than riff-raff
Property: Westin Las Vegas FKA Causarina
Date(s): 6 - 10 November, 2014
Room booked: Standard King
Room received: Standard Kind SPG Floor
Award stay: no
BRG stay: no
SNAs redeemed: no
Comments: No recognition of status except offer of points v. breakfast. Chose to stay here instead of Hard Rock for a conference (0.8 miles by car) as I won't stay in a casino hotel or on the strip. Free self-park which everyone gets. No club room, just happy hour at the pool with box-quality wine and meh food - open to all hotel guests. Worst Platinum care yet.
I was however treated better than at a massive casino hotel.
Date(s): 6 - 10 November, 2014
Room booked: Standard King
Room received: Standard Kind SPG Floor
Award stay: no
BRG stay: no
SNAs redeemed: no
Comments: No recognition of status except offer of points v. breakfast. Chose to stay here instead of Hard Rock for a conference (0.8 miles by car) as I won't stay in a casino hotel or on the strip. Free self-park which everyone gets. No club room, just happy hour at the pool with box-quality wine and meh food - open to all hotel guests. Worst Platinum care yet.
I was however treated better than at a massive casino hotel.
Nov 14, 2014, 10:22 pm
#369
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Property : Sheraton Bogota
Dates(s) : November 11-13, 2014
Room booked : jr. Suite
Room received : jr. Suite
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : brg....
Porperty: Westin Bristol Place Toronto
Dates: November 13-14, 2014
Room booked: tradiotional
Room received: westin work out
BRG stay: yes
Property : Westin Wall Centre Vancouver
Dates(s) : November 14-15, 2014
Room booked : Traditional
Room received : corner room
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : brg...
2 weeks, 8 stays and only 2 upgrades to jr. Suite or above... 89 nights by the end of this weekend and the closer i get to 100 nights, the less best available room upgrades i get. Seems like i had a much higher success rate when i was PLT50
Dates(s) : November 11-13, 2014
Room booked : jr. Suite
Room received : jr. Suite
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : brg....
Porperty: Westin Bristol Place Toronto
Dates: November 13-14, 2014
Room booked: tradiotional
Room received: westin work out
BRG stay: yes
Property : Westin Wall Centre Vancouver
Dates(s) : November 14-15, 2014
Room booked : Traditional
Room received : corner room
Award stay : no
BRG stay : yes
SNA(s) requested : No
Comments : brg...
2 weeks, 8 stays and only 2 upgrades to jr. Suite or above... 89 nights by the end of this weekend and the closer i get to 100 nights, the less best available room upgrades i get. Seems like i had a much higher success rate when i was PLT50
Last edited by supatight80; Nov 14, 2014 at 10:43 pm