The "No upcoming stays" website bug. Is Fixed !
Dec 22, 2012, 3:37 pm
#46
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,112
The tardiness in fixing this error is puzzling, especially as it gives anyone who forgets their reservation and forfeits as a no-show a valid get-out.
Dec 22, 2012, 4:34 pm
#47
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
Dec 24, 2012, 12:25 am
#48
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
What they actually need to do is remove the words no upcoming stays along with the brackets and then you are left with the All Stays link which when clicked will take you to the page containing your upcoming stays. Seems a pretty easy fix.
Jan 2, 2013, 7:19 pm
#49
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
All joking aside, can one of the Lurkers give us a clue as to when this may be resolved? I still see my upcoming stays correctly on my Android and iOS devices, but it is still jarring/disconcerting to continue to see "No upcoming stays" when I go to spg.com.
Jan 3, 2013, 1:25 am
#50
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I like the way you think - sweep it under the rug and walk away discreetly. Are you also in IT?
All joking aside, can one of the Lurkers give us a clue as to when this may be resolved? I still see my upcoming stays correctly on my Android and iOS devices, but it is still jarring/disconcerting to continue to see "No upcoming stays" when I go to spg.com.
All joking aside, can one of the Lurkers give us a clue as to when this may be resolved? I still see my upcoming stays correctly on my Android and iOS devices, but it is still jarring/disconcerting to continue to see "No upcoming stays" when I go to spg.com.
Sorry no clue or answer to the clue so far.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jan 3, 2013, 9:16 am
#51
Join Date: Jan 2004
Location: NJ, USA
Posts: 2,839
Thank you for your response thyetus
This is very disconcerting even though I know by now to check further
This is very disconcerting even though I know by now to check further
Jan 3, 2013, 2:38 pm
#52
Join Date: Mar 2010
Location: YYZ
Programs: Marriott Bonvoy Lifetime Titanium, AC Elite, Airmiles Gold, Hertz Gold Plus Rewards
Posts: 785
Actually all my bookings show up only when I click on "My Stays". Once there all the details can be viewed except for one.... at the LM Jakarta. For some reason it just says
"The system is temporarily unavailable. For assistance, please call 866-500-8320 in the U.S. or Canada. Residents of all other countries, please see our Worldwide Reservations Offices ."
Not a big deal since I do see that the reservation exists but just a bit weird that I can't access the details, rates and cancellation policies...
"The system is temporarily unavailable. For assistance, please call 866-500-8320 in the U.S. or Canada. Residents of all other countries, please see our Worldwide Reservations Offices ."
Not a big deal since I do see that the reservation exists but just a bit weird that I can't access the details, rates and cancellation policies...
Jan 3, 2013, 9:29 pm
#53
Join Date: Jan 2005
Posts: 34
My apologies for any inconvenience, but SPG is aware of the issue and a fix will be implemented when the opportunity arises to do so.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 3, 2013, 10:16 pm
#54
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,034
Same thing happened to me in September. Different outcome, for me, luckily, but only because of luck.
And as we speak, I have two reservations 2 weeks from today. SPG website tells me "no upcoming stays".
It's plain condescending for SPG to tell you and tell me to save all our email confirmations. We're relying on information SPG is putting in front of us.
Is it really that hard to change the code to replace "no upcoming stays" with " "?
Get your s___ together, SPG.
And as we speak, I have two reservations 2 weeks from today. SPG website tells me "no upcoming stays".
It's plain condescending for SPG to tell you and tell me to save all our email confirmations. We're relying on information SPG is putting in front of us.
Is it really that hard to change the code to replace "no upcoming stays" with " "?
Get your s___ together, SPG.
Jan 4, 2013, 2:11 am
#55
Join Date: Feb 2005
Location: YYZ/NYC/LHR/MEL
Programs: Marriott -Lifetime Platinum. A3 Gold (ex-Aeroplan-E50), Skymiles Gold, Hertz Gold, HH Gold
Posts: 309
Any update on this? The glitch cost me over $400. Went in to cancel an upcoming stay due to a change in business plans, but the main page said no upcoming stays, so i assumed i had cancelled already and just forgot that i did so....until my CC was charged for not showing up. I have emailed and called Plat Concierge several times and the last response was a reminder to save my email confirmations. The fact is when the site says "no upcoming stays" it's giving me incorrect information....and cost me money. Very loyal SPG customer, but this is extremely upsetting.
Jan 4, 2013, 3:34 am
#56
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,512
Now my W BKK reservation disappeared... Doesn't matter whether I click further or not. It just won't show anywhere?...
Out of my two reservations I can only see one
Out of my two reservations I can only see one
Jan 4, 2013, 8:20 am
#57
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,034
Different issue (I believe). As frustrating as the "No upcoming stays", of course.
You didn't say what day this reservation is for. If it's for today or maybe tomorrow, there's some point when SPG "hands over" the reservation to the local property.
Jan 6, 2013, 7:15 pm
#58
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,512
Well I'm not sure what's worse... that our SPG welcome page says "No Upcoming Stays" or that I cannot even see an actual reservation, even after clicking on "ALL Stays" or looking it up through "Find Stays" with my last name and confirmation number??...
I'll email the W Bangkok to reconfirm with them directly.
I'll email the W Bangkok to reconfirm with them directly.
Jan 6, 2013, 10:38 pm
#59
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 852
In addition to having none of my upcoming stays show up in the proper place on the website, my upcoming reservation for Thursday Jan 10 disappeared completely today. I called my Ambassador with my confirmation number and she told me that somehow my Platinum SPG membership number had been separated from that particular reservation causing it to disappear.Adding it back to the original confirmation also brought the reservation back on spg.com(though not under the upcoming stay banner).It gets tiring having to babysit these reservations every week.
Jan 7, 2013, 12:24 am
#60
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
I'm getting tired of this issue. Rather annoying. SPG's IT skills are awful.