Aug 25, 2017, 7:19 am
Last edit by: Oxon Flyer
It can take up to 7 business days from the day you qualified for your Lifetime Platinum status to be picked up by the system.
Starwood / Marriott merger
Q : What will happen to my Lifetime Status when the programs merge together in the future?
A : Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
http://members.marriott.com/faq/#what-will-happen-to-my-lifetime-status-when-the-programs-merge-together-in-the-future
Starwood / Marriott merger
Q : What will happen to my Lifetime Status when the programs merge together in the future?
A : Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
http://members.marriott.com/faq/#what-will-happen-to-my-lifetime-status-when-the-programs-merge-together-in-the-future
Discussion: SPG Lifetime™ Gold and SPG Lifetime™ Platinum status
Mar 4, 2013, 10:04 am
#646
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
William: I tried emailing you but keep on getting an Elaine who I think works for you. She is actually the same person who told me in Sept I had 8 yrs Plat. Around 10/31 is when I requalifed for Plat so I don't understand why after qualifying this yr I wouldn't be at 10. It doesn't make sense and was hoping you could look into what is happening.
I relied on her email on 9/29 that I was at 8 yrs. Also on 4/24/2012 I was told I was at 8 yrs platinum by a different rep. So now I'm being told after requalifying this yr I'll be at 9 so it would mean 2 yrs of qualification = one yr of credit which doesn't make sense.
I relied on her email on 9/29 that I was at 8 yrs. Also on 4/24/2012 I was told I was at 8 yrs platinum by a different rep. So now I'm being told after requalifying this yr I'll be at 9 so it would mean 2 yrs of qualification = one yr of credit which doesn't make sense.
Last edited by welookgood.com; Mar 4, 2013 at 10:19 am
Mar 4, 2013, 1:40 pm
#647
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
PLT years is obviously helpful, but what is useful about the number of elite years?
Mar 4, 2013, 2:14 pm
#648
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Mar 4, 2013, 3:13 pm
#649
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
But now Plat years is most important. What bothers me is I have 2 emails from SPG saying 8 yrs and I called a bunch too (where they also said 8 yrs). So now this yr I'm still at 8 yrs which makes no sense. And they can't explain.
How could so many people be wrong last yr?
Mar 4, 2013, 4:26 pm
#650
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Mar 4, 2013, 5:53 pm
#651
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Mar 4, 2013, 7:19 pm
#652
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
William: I tried emailing you but keep on getting an Elaine who I think works for you. She is actually the same person who told me in Sept I had 8 yrs Plat. Around 10/31 is when I requalifed for Plat so I don't understand why after qualifying this yr I wouldn't be at 10. It doesn't make sense and was hoping you could look into what is happening.
I relied on her email on 9/29 that I was at 8 yrs. Also on 4/24/2012 I was told I was at 8 yrs platinum by a different rep. So now I'm being told after requalifying this yr I'll be at 9 so it would mean 2 yrs of qualification = one yr of credit which doesn't make sense.
I relied on her email on 9/29 that I was at 8 yrs. Also on 4/24/2012 I was told I was at 8 yrs platinum by a different rep. So now I'm being told after requalifying this yr I'll be at 9 so it would mean 2 yrs of qualification = one yr of credit which doesn't make sense.
Anyway, we have received an email from our colleague who might have received your email intended to be sent to William.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Mar 4, 2013, 8:09 pm
#653
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Mar 5, 2013, 5:25 am
#654
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
My email went to [email protected]
Thank you for looking into this. It doesn't make sense I was told in April and Sept (by email and I have the original emails) that I had 8 yrs SPG Plat as well as on phone once or twice.
I like to check my progress with nights etc even being a bit away. Did the same with Marriott and now LT Platinum with them. In this case it turned out to be important as I planned to have my 10th yr this yr and strived to get as close to 500 as possible before anything might change.
Other people are reporting their counters aren't increasing so something is happening
Thank you for looking into this. It doesn't make sense I was told in April and Sept (by email and I have the original emails) that I had 8 yrs SPG Plat as well as on phone once or twice.
I like to check my progress with nights etc even being a bit away. Did the same with Marriott and now LT Platinum with them. In this case it turned out to be important as I planned to have my 10th yr this yr and strived to get as close to 500 as possible before anything might change.
Other people are reporting their counters aren't increasing so something is happening
Mar 5, 2013, 11:16 am
#655
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
My email went to [email protected]...
Otherwise, we did get the message and I believe this is sorted out now.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 20, 2013, 6:19 pm
#656
Join Date: Jan 2003
Location: AC SE, SPG Lifetime Plat, ACMM
Posts: 3,535
Made it to Lifetime Platinum--got the email and now to wait for the CARD (*and of course the benefits)
Mar 21, 2013, 1:18 pm
#657
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Spoke with an SPG agent yesterday trying to secure a stay...
She told me I'm lifetime PLT. I told her I'm not, but lifetime GOLD.
We actually got in to an argument about it. She even gave me the date I supposedly became lifetime PLT.
My account shows gold.
Bizarre argument.
She told me I'm lifetime PLT. I told her I'm not, but lifetime GOLD.
We actually got in to an argument about it. She even gave me the date I supposedly became lifetime PLT.
My account shows gold.
Bizarre argument.
Mar 25, 2013, 6:55 pm
#658
Join Date: Mar 2008
Location: SFO
Programs: UA 1K & 1MM, Bonvoy Titanium Elite Lifer, Hertz Prez
Posts: 232
When I emailed them last Sept (before requalifying) this was the email. So the question still is when 2013 will post (which I earned by requalifying last yr). If not Mar 1, wonder when.
I am pleased to advise you are correct the lifetime Platinum requirements are 10 Years as a Platinum Elite member plus 500 Lifetime SPG nights. So far you have earned eight years and xxx nights towards the Lifetime Platinum requirements. If you earn your Platinum Elite this year it will leave one more year and xxx more nights to meet the requirements. We look forward to welcoming you as a Lifetime Platinum in the future.
I am pleased to advise you are correct the lifetime Platinum requirements are 10 Years as a Platinum Elite member plus 500 Lifetime SPG nights. So far you have earned eight years and xxx nights towards the Lifetime Platinum requirements. If you earn your Platinum Elite this year it will leave one more year and xxx more nights to meet the requirements. We look forward to welcoming you as a Lifetime Platinum in the future.
Same boat here, seems like I was 8 years elite all last year and was expecting the counter to bump to 9 come January (I'm at 460 nights, have been Plat for a number of years now). But then someone on this thread said it will bump to 9 when you hit gold this year. Well, I hit gold this year on Sunday, and the points & nights from that recent stay are showing in my YTD but the Elite counter still shows 460 & 8 years elite. Agent today says it won't increment until I hit platinum this year.
Wish they could get this straight and accurate. Unfortunately, I'm not a pack rat and don't keep my records, so have to rely on SPG...
Mar 25, 2013, 8:07 pm
#659
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
For what it's worth, I think the agent was correct. My counter increased by 1 when I requalified for Platinum a couple weeks ago.
Same boat here, seems like I was 8 years elite all last year and was expecting the counter to bump to 9 come January (I'm at 460 nights, have been Plat for a number of years now). But then someone on this thread said it will bump to 9 when you hit gold this year. Well, I hit gold this year on Sunday, and the points & nights from that recent stay are showing in my YTD but the Elite counter still shows 460 & 8 years elite. Agent today says it won't increment until I hit platinum this year.
Mar 29, 2013, 1:30 pm
#660
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
I hit Gold three weeks ago, but have yet to hit Platinum, and my counter incremented sometime in the last two days - I spotted it this afternoon.
I've been PLT for 9 consecutive years. So I still think the counter for "years Elite" ticks over when you quality for "Elite", which is Gold, regardless of your current status.
It did take a few weeks for it to catch up through. Perhaps an end-of-quarter batch process? Or, just as the 2013 re-qualifying gift email just started going out, perhaps SPG doesn't believe anyone would actually re-qualify this quickly and holds off anything to do with re-qualifying (gift, year counter, etc.) until late March. Silly of them
(14 more nights this year, and 81 total, to go....)
I've been PLT for 9 consecutive years. So I still think the counter for "years Elite" ticks over when you quality for "Elite", which is Gold, regardless of your current status.
It did take a few weeks for it to catch up through. Perhaps an end-of-quarter batch process? Or, just as the 2013 re-qualifying gift email just started going out, perhaps SPG doesn't believe anyone would actually re-qualify this quickly and holds off anything to do with re-qualifying (gift, year counter, etc.) until late March. Silly of them
(14 more nights this year, and 81 total, to go....)
Last edited by CPRich; Mar 29, 2013 at 1:38 pm