Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
May 20, 2013, 2:21 pm
#1351
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Thanks for sending this to me. It seems that this is an award booking made originally from the hotel side. Because hotels are not supposed to book award reservations, there is no functionality built in to allow SNA's to be attached to such a booking.
My apologies, but I know of no workaround that would allow them to be attached under the circumstances.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
My apologies, but I know of no workaround that would allow them to be attached under the circumstances.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 20, 2013, 2:26 pm
#1352
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I realize it's just speculation, but wouldn't it be possible the hotel made a change to the rez to look like they did it? Is there any history that would show if the OP booked it online or with SPG and the local update is blocking the SNA? Is this one of those "glitches" in the program?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 21, 2013, 8:17 pm
#1353
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
I am curious whether hotels have any incentive to accept the SNAs? I requested SNA at Sheraton New York on two separate stayes of one night each recently. Both were denied. But upon check in, both times I got free upgrades to a nice suite. So I came out ahead without using any SNAs. Would Sheraton New York have anything to gain if they accepted my SNAs?
May 22, 2013, 5:35 am
#1354
Join Date: Nov 2001
Location: New York, NY
Posts: 639
Discussion: 10 Suite Nights (SNAs) for Plats with 50 nights in calendar year (MERGED)
No dice on sna awards on a stay in Paris. Day before check-in the hotel was offering about a dozen different types of reservations for suites through a series of packages. Ambassador was unable to help...
I think I'm 0/3 on sna when I requested anything more than a 1 night sna. Lack of transparency makes these pretty useless
Very interested in the answer on whether the hotels are reimbursed on sna's. I know at hyatt they are not, but the res center has ability to see sna inventory (and they confirm in advance)
I think I'm 0/3 on sna when I requested anything more than a 1 night sna. Lack of transparency makes these pretty useless
Very interested in the answer on whether the hotels are reimbursed on sna's. I know at hyatt they are not, but the res center has ability to see sna inventory (and they confirm in advance)
May 22, 2013, 5:11 pm
#1355
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 547
No luck for 3rd time
Three strikes so far... 
Hopefully the fourth try works for summer vacation in Hawaii.
At this rate, I'm going to end up using them for single night business trips for myself just so they get used up.
Hopefully the fourth try works for summer vacation in Hawaii.
At this rate, I'm going to end up using them for single night business trips for myself just so they get used up.
May 22, 2013, 7:32 pm
#1356
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
Is there a way to see what suites are in the SNA pool before you make a reservation?
it seems that i can only see the list of suites that the SNA can be requested for after i have made a reservation. of course i could do a dummy booking but i was hoping to avoid that.
i looked for the answer in this thread but it's 1343 posts long.
it seems that i can only see the list of suites that the SNA can be requested for after i have made a reservation. of course i could do a dummy booking but i was hoping to avoid that.
i looked for the answer in this thread but it's 1343 posts long.
May 22, 2013, 7:59 pm
#1357
Join Date: Apr 2012
Programs: Starwood, US Airways/The New American
Posts: 22
Is there a way to see what suites are in the SNA pool before you make a reservation?
it seems that i can only see the list of suites that the SNA can be requested for after i have made a reservation. of course i could do a dummy booking but i was hoping to avoid that.
i looked for the answer in this thread but it's 1343 posts long.
it seems that i can only see the list of suites that the SNA can be requested for after i have made a reservation. of course i could do a dummy booking but i was hoping to avoid that.
i looked for the answer in this thread but it's 1343 posts long.
May 22, 2013, 9:35 pm
#1358
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Have you tried working with the Lurkers to find out if you are being a victim of their glitches? The more data points they have the better they might be able to fix them.
May 24, 2013, 9:40 am
#1359
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
Have a reservation at W Downtown New York for next week, and it says that suite night awards can not be applied to the reservation. I tried several dummy bookings and all of them come up with the same note for this property. Can the Lurkers chime in with any ideas on why SNAs cannot be used here? These SNAs continue to be more frustration than anything.
May 24, 2013, 9:53 am
#1360
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 547
It is working as expected; unfortunately, the room types being offered as SNA upgrades never became available (I checked the SPG site repeatedly each time).
In one case, I was able to secure a "better" upgrade at check-in, but not the others two times. The properties were essentially sold out each time according to the SPG site...
May 24, 2013, 11:30 am
#1361
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Just an update on my SNA at Westin Mission Hills Resort...
-At first i couldn't request an SNA. Got an error message. Lurkers and Plat Concierge told me nothing they could do, "because the hotel made the reservation in their system"???
-Called hotel, they said it's up to the computers and they have no control over SNA
- 2 days out I rebooked my reservation online. Saw standard suites available for sale. Requested SNA. Nothing. Called Plat Conc. They called hotel. I was told nothing available...then (wait for it)...poof, availability i see online disappears.
i love SPG, but this is a joke. I cancelled my reservation this weekend (included 3 rooms) and we're staying elsewhere --- non spg.
thanks
-At first i couldn't request an SNA. Got an error message. Lurkers and Plat Concierge told me nothing they could do, "because the hotel made the reservation in their system"???
-Called hotel, they said it's up to the computers and they have no control over SNA
- 2 days out I rebooked my reservation online. Saw standard suites available for sale. Requested SNA. Nothing. Called Plat Conc. They called hotel. I was told nothing available...then (wait for it)...poof, availability i see online disappears.
i love SPG, but this is a joke. I cancelled my reservation this weekend (included 3 rooms) and we're staying elsewhere --- non spg.
thanks
May 24, 2013, 2:30 pm
#1362
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
They arent glitches...SPG has no control over the hotels!
May 25, 2013, 2:13 am
#1363
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,527
Another
to the benefit due to this aspect.
May 25, 2013, 2:37 am
#1364
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Is this funny? After so many SNA rejections that I won't be able to use them by the time they expire, I finally had a 1nt confirmation, 5 days out. Arrived at the property and the suite wasn't ready. As I didn't want to wait around until evening, I accepted a lower category and wasted the SNA. At least I have 1 less SNA to dispose of before expiration. 
May 25, 2013, 2:47 am
#1365
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Is this funny? After so many SNA rejections that I won't be able to use them by the time they expire, I finally had a 1nt confirmation, 5 days out. Arrived at the property and the suite wasn't ready. As I didn't want to wait around until evening, I accepted a lower category and wasted the SNA. At least I have 1 less SNA to dispose of before expiration.