Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Jun 2, 2013, 9:05 pm
#1396
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Join Date: Nov 2003
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Yes. SPG members who completed 50 or more eligible nights in 2011 will receive 10 Suite Night Awards in their account on March 1, 2012. Those Suite Night Awards will expire on December 31, 2013. If a SPG member has 50 or more Eligible Nights during calendar year 2012, they will earn 10 Suite Night Awards that will also expire on December 31, 2013.
Jun 2, 2013, 9:16 pm
#1397
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
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Jun 2, 2013, 9:24 pm
#1398
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Location: South Florida
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They will process "shortly" after earned (i.e. 50 nights have posted to your account). I'm not sure if it's a weekly scan or monthly. Do not expect them the day after you hit 50 nights.
Jun 2, 2013, 9:35 pm
#1399
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
+1
I am curious because I was rejected twice recently at the same hotel yet I was upgraded both times upon check in. If the incentive is practically nil, I know that next time at this hotel even with a reject I still have a reasonable chance for upgrade. The hotel is simply not that motivated to let the automatic process choose the upgrades. If the incentive is somewhat meaninful, then I know that a reject means little chance of upgrade at check in.
I am curious because I was rejected twice recently at the same hotel yet I was upgraded both times upon check in. If the incentive is practically nil, I know that next time at this hotel even with a reject I still have a reasonable chance for upgrade. The hotel is simply not that motivated to let the automatic process choose the upgrades. If the incentive is somewhat meaninful, then I know that a reject means little chance of upgrade at check in.
Jun 2, 2013, 10:45 pm
#1400
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 547
+1
I am curious because I was rejected twice recently at the same hotel yet I was upgraded both times upon check in. If the incentive is practically nil, I know that next time at this hotel even with a reject I still have a reasonable chance for upgrade. The hotel is simply not that motivated to let the automatic process choose the upgrades. If the incentive is somewhat meaninful, then I know that a reject means little chance of upgrade at check in.
I am curious because I was rejected twice recently at the same hotel yet I was upgraded both times upon check in. If the incentive is practically nil, I know that next time at this hotel even with a reject I still have a reasonable chance for upgrade. The hotel is simply not that motivated to let the automatic process choose the upgrades. If the incentive is somewhat meaninful, then I know that a reject means little chance of upgrade at check in.
I had a recent experience where the SNAs did not clear immediately at 5 days out, and I was seeing availability of the room type online. The Lurkers looked in to it, and the room type was slightly different (a matter of view, sometimes not obvious in the room description). The SNA didn't clear before arrival; however, at arrival, I asked if an upgrade was available, and got the room with the "better" view, and my SNAs didn't get used.
Jun 2, 2013, 11:12 pm
#1401
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
While I appreciate the comment above, I am still baffled. I am trying to use 2 SNAs for Friday/Saturday of this week and the room appears to be available for booking on the SPG site but they are "still working" on my SNA. They did not really give me a choice of many rooms to upgrade to (i.e., there was one kind of suite available) and this one appears word for word the same. This confusion about the hidden details appears to be a defect in the system.
Jun 3, 2013, 12:38 am
#1402
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
While I appreciate the comment above, I am still baffled. I am trying to use 2 SNAs for Friday/Saturday of this week and the room appears to be available for booking on the SPG site but they are "still working" on my SNA. They did not really give me a choice of many rooms to upgrade to (i.e., there was one kind of suite available) and this one appears word for word the same. This confusion about the hidden details appears to be a defect in the system.
Jun 3, 2013, 1:58 am
#1403
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Thanks; rereading the email they indicated that they will check daily at 2pm their time, so I'll give them another day.
Jun 3, 2013, 3:42 pm
#1404
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 3, 2013, 3:59 pm
#1405
Join Date: May 2008
Location: CT
Programs: AA EXP, UA Plat, Marriott Ambassador, Hyatt Diamond, National Executive Elite
Posts: 340
An enhancement I would like is the ability to indicate the priority of my preferences for SNA redemption.
For example, I'm given four room types (A, B, C, and D) for a SNA redemption. I really would prefer "C" but I'll take B or D if C isn't available. A, for some reason, just won't work for me on this trip. Right now, there's no way for me to indicate my preference for room type "C"
A related question: if I've selected multiple types, how does the system decide which I get when my SNA is processed?
For example, I'm given four room types (A, B, C, and D) for a SNA redemption. I really would prefer "C" but I'll take B or D if C isn't available. A, for some reason, just won't work for me on this trip. Right now, there's no way for me to indicate my preference for room type "C"
A related question: if I've selected multiple types, how does the system decide which I get when my SNA is processed?
Jun 3, 2013, 4:22 pm
#1406
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 4, 2013, 2:25 am
#1407
Join Date: Jun 2013
Programs: Starwood P100, Alaska G75, United 1K, Hilton Diamond, ANA
Posts: 18
Suite Night Awards Are a Joke
IMO SNA's are a joke along with upgrades in general at SPG properties. What I mean by that is I have seen very little difference in using SNA awards vs just chancing and seeing if I get "upgraded." I've had SNA awards last year when they came out and just got them again this year (they were deposited into my account about 4 business days after I went over the 50 nights).
SPG's biggest opportunity is standardizing their upgrade policy across Starwood Properties. That would be ideal but at least across each individual brand so you know what the rules are. But at franchise properties good luck getting anything nice! I've gotten everything from an Extreme WOW suite at a W to no upgrade at all on a single night stay even though there are at least a few suites available online at 11PM while I'm checking in.
As a frequent traveler I would much rather have consistency and know what to expect rather than a crap shoot every time I check in.
SPG's biggest opportunity is standardizing their upgrade policy across Starwood Properties. That would be ideal but at least across each individual brand so you know what the rules are. But at franchise properties good luck getting anything nice! I've gotten everything from an Extreme WOW suite at a W to no upgrade at all on a single night stay even though there are at least a few suites available online at 11PM while I'm checking in.
As a frequent traveler I would much rather have consistency and know what to expect rather than a crap shoot every time I check in.
Jun 9, 2013, 5:56 am
#1408
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Join Date: Apr 2009
Location: India
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my first attempt at using suite nights....my reservation is in another 4 days & yesterday i received the 'we're working on your suite night award request' email....the suite type i picked is still available for sale on spg.com but i have not received a confirmation....
Jun 9, 2013, 6:43 am
#1409
Join Date: Apr 2003
Location: IAD
Programs: Free Agent
Posts: 1,937
At least you got the "working on your request" email. I didn't even get that the last two times I've tried using SNA's.
Jun 9, 2013, 7:43 am
#1410
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