Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
May 21, 2014, 6:27 am
#2461
Join Date: Feb 2013
Location: ORD
Programs: SPG/MR Plat, HH Gold, UA Silver
Posts: 159
Again, this is a theory. I haven't read the thread in detail. I would be curious to know if this has been others' experience, as well.
May 21, 2014, 8:43 am
#2462
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
I have certainly had rooms booked long in advance where at 5 days out I got a no upgrade - we're still working on it message and then at 2 or 3 days out got a message it cleared. So I don't think your theory holds or at least I have seen it work in a way counter to the theory.
May 21, 2014, 9:53 am
#2463
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I have certainly had rooms booked long in advance where at 5 days out I got a no upgrade - we're still working on it message and then at 2 or 3 days out got a message it cleared. So I don't think your theory holds or at least I have seen it work in a way counter to the theory.
If you book or request SNAs within the five day window, I'm not sure whether there's an immediate check or whether it waits until the standard time, IIRC 2 pm local hotel time at the property.
May 21, 2014, 11:02 am
#2464
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
When the program first rolled out, I'd get an email starting 5 days out at 2:00 p.m. hotel time either saying the SNA had cleared or that it was being worked on. If it didn't clear, I'd get an email each day until it cleared.
Recent experience has been that I get one email starting 5 days out and if it doesn't clear then, I don't hear anything else until I get the email that says that the SNAs are being re-deposited in my account.
It makes it feel like something is broken in the process, whether there is or not.
Recent experience has been that I get one email starting 5 days out and if it doesn't clear then, I don't hear anything else until I get the email that says that the SNAs are being re-deposited in my account.
It makes it feel like something is broken in the process, whether there is or not.
May 21, 2014, 12:33 pm
#2465
Join Date: Feb 2013
Location: ORD
Programs: SPG/MR Plat, HH Gold, UA Silver
Posts: 159
I have certainly had rooms booked long in advance where at 5 days out I got a no upgrade - we're still working on it message and then at 2 or 3 days out got a message it cleared. So I don't think your theory holds or at least I have seen it work in a way counter to the theory.
When the program first rolled out, I'd get an email starting 5 days out at 2:00 p.m. hotel time either saying the SNA had cleared or that it was being worked on. If it didn't clear, I'd get an email each day until it cleared.
Recent experience has been that I get one email starting 5 days out and if it doesn't clear then, I don't hear anything else until I get the email that says that the SNAs are being re-deposited in my account.
It makes it feel like something is broken in the process, whether there is or not.
Recent experience has been that I get one email starting 5 days out and if it doesn't clear then, I don't hear anything else until I get the email that says that the SNAs are being re-deposited in my account.
It makes it feel like something is broken in the process, whether there is or not.
May 21, 2014, 1:36 pm
#2466
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
I find the entire system creating more ill will than good will. I don't know that I'm getting upgraded any more frequently than before honestly. So this whole charade where you can simply blame the computer system just upsets people. I don't see any problem with giving plats 10 total nights or maybe 2 stays with 5 nights each confirm able at booking if available and continually check until checkin. If not used then you get 500 points per unused SNA.
So anyway this is only the 100th time someone has proposed this but maybe it will do the trick.
So anyway this is only the 100th time someone has proposed this but maybe it will do the trick.
May 21, 2014, 1:58 pm
#2467
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
I find the entire system creating more ill will than good will. I don't know that I'm getting upgraded any more frequently than before honestly. So this whole charade where you can simply blame the computer system just upsets people. I don't see any problem with giving plats 10 total nights or maybe 2 stays with 5 nights each confirm able at booking if available and continually check until checkin. If not used then you get 500 points per unused SNA.
So anyway this is only the 100th time someone has proposed this but maybe it will do the trick.
So anyway this is only the 100th time someone has proposed this but maybe it will do the trick.
Seems like an idea that could have worked but completly botched by spg and their IT department to me!
May 26, 2014, 12:02 am
#2468
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
another example of suite nights not working the way they should....i have 3 suite nights pending for a 3 night stay starting on the 30th of may....yesterday i received an email letting me know they are still working on my suite night request....the same suite i had selected was on sale all day yesterday on spg.com & continues to be available today as well....but suite nights have still not cleared....
May 26, 2014, 1:56 am
#2469
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
another example of suite nights not working the way they should....i have 3 suite nights pending for a 3 night stay starting on the 30th of may....yesterday i received an email letting me know they are still working on my suite night request....the same suite i had selected was on sale all day yesterday on spg.com & continues to be available today as well....but suite nights have still not cleared....
I just checked your reservation and your Suite Night Award request has been cleared.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 26, 2014, 5:04 am
#2470
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Hi Keyser,
I just checked your reservation and your Suite Night Award request has been cleared.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I just checked your reservation and your Suite Night Award request has been cleared.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 26, 2014, 7:03 am
#2471
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
another example of suite nights not working the way they should....i have 3 suite nights pending for a 3 night stay starting on the 30th of may....yesterday i received an email letting me know they are still working on my suite night request....the same suite i had selected was on sale all day yesterday on spg.com & continues to be available today as well....but suite nights have still not cleared....
May 26, 2014, 9:26 am
#2472
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
I've just had an SNA clear for two nights (on points!) at the Grilli Palace.
Whilst I know that high categories are rarely the best use of points, my 1,250EUR a night room has just been upgraded to a 1,980EUR a night room.
SNA has turned out to be a pretty frustrating offer quite a lot of the time, but at times SPG can really come through.
I should find out tomorrow if two nights SNA at the St Regis Florence immediately after are going to clear...
Whilst I know that high categories are rarely the best use of points, my 1,250EUR a night room has just been upgraded to a 1,980EUR a night room.
SNA has turned out to be a pretty frustrating offer quite a lot of the time, but at times SPG can really come through.
I should find out tomorrow if two nights SNA at the St Regis Florence immediately after are going to clear...
May 26, 2014, 12:18 pm
#2473
Join Date: Mar 2008
Programs: AAdvantage Gold, *Gold on UA, FlyingBlue Gold (matched), SPG Plat
Posts: 158
Couldnt agree more the whoel thing is frustrating and creates ill will not good will! The system is a joke, the computer system excuse if annoying and as for 10 nights for a Plat seems unfair, if you stay 50 nights it is a 20% upgrade whereas say 100 nights its a 10% upgrade! Nothing like rewarding loyalty is there! That said they are so poorly executed that having more really wouldnt make that much difference!
Seems like an idea that could have worked but completly botched by spg and their IT department to me!
Seems like an idea that could have worked but completly botched by spg and their IT department to me!
May 26, 2014, 12:54 pm
#2474
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
when my sna cleared earlier today, one of those suites disappeared from spg.com....why it didn't clear earlier is a mystery....
May 26, 2014, 5:37 pm
#2475
Join Date: Mar 2007
Posts: 3,990
if a property has 2 suites & they both show for sale online & both are included in the sna pool they i guess its pretty safe to say that what shows on spg.com does match what is available for the sna upgrades....wouldn't you say so????
when my sna cleared earlier today, one of those suites disappeared from spg.com....why it didn't clear earlier is a mystery....
when my sna cleared earlier today, one of those suites disappeared from spg.com....why it didn't clear earlier is a mystery....
Cheers,