Post your Platinum upgrade FAILURES 2012
Jan 19, 2012, 9:42 pm
#17
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,211
Westin Atlanta Peachtree - no upgrade for me, but Lord Almighty, does this hotel need an upgrade! Pooey!
Sheraton Atlanta - my second stay here, both with no suite upgrade but I was given a corner room - is that some sort of Exec-style suite? Last month's North Tower room was a dump worthy of a Motel 6 (complete with non Sheraton approved bedding), but tonight's South Tower room is updated and much nicer (except for the strand of OPH found on the bedding).
Sheraton Atlanta - my second stay here, both with no suite upgrade but I was given a corner room - is that some sort of Exec-style suite? Last month's North Tower room was a dump worthy of a Motel 6 (complete with non Sheraton approved bedding), but tonight's South Tower room is updated and much nicer (except for the strand of OPH found on the bedding).
Jan 19, 2012, 10:25 pm
#18
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
Sheraton Tarrytown
Long series of stays, many like earlier this week where parking lot is mainly empty and nobody in lounge in morning, but in every case not only no suite, no club floor but always in the smallest of the room types on the floor where I am placed.
Since this property always has a letter and a chocolate in the room, my guess is that they plan on having zero changes, regardless of whether a better room type is available at the time of checkin and for the duration of the stay (single night in my case).
Platinum and ask every time I check in. Appears to be platinum hostile or at least platinum indifferent attitude. I stay here when I almost "have to" based on location and timing of visit the next morning, but suggest avoiding this property otherwise.
Long series of stays, many like earlier this week where parking lot is mainly empty and nobody in lounge in morning, but in every case not only no suite, no club floor but always in the smallest of the room types on the floor where I am placed.
Since this property always has a letter and a chocolate in the room, my guess is that they plan on having zero changes, regardless of whether a better room type is available at the time of checkin and for the duration of the stay (single night in my case).
Platinum and ask every time I check in. Appears to be platinum hostile or at least platinum indifferent attitude. I stay here when I almost "have to" based on location and timing of visit the next morning, but suggest avoiding this property otherwise.
I have 8 or 9 stays here over the last couple of years and I've only been upgraded to the club level once. Almost always given the room booked.
Westin Grand Frankfurt- No upgrade given despite tons of availability on the website. On check out I had to fight to get the internet charge removed as they tried to claim the bill was from me renting porn. Very upset with the attitude especially as I've been treated pretty well on multiple previous stays.
Sheraton Anaheim Park-No upgrade but it's understandable as it's completely sold out for a trade show. They actually apologized that they couldn't put me on the club floor.
Jan 20, 2012, 2:25 am
#19
Join Date: Feb 2011
Location: Washington D.C. via Sao Paulo via Houston via Washington D.C. via Boston via New York
Posts: 1,172
Four Points Bangkok - no upgrade, the front desk told me to check back, and I finally did when a Suite opened up, but they told me I can move there for one night before being moved again 
FWIW it was available for the entire duration of my stay, got told it was a "system glitch" 
FWIW it was available for the entire duration of my stay, got told it was a "system glitch"
Jan 22, 2012, 12:11 pm
#20
Join Date: Aug 2006
Location: 33,000 feet
Programs: aa exp and ck, spg plat, hz pc, dl life gld, marriott life plat, others
Posts: 553
Finally I have had it. Love SPG and strongly prioritize staying at brand hotels but in this case, just cancelled my reservation for tomorrow and booked another chain's property instead.
Funny that just a few years before I received a nice letter from them listing me as one of their most frequent guests at the property, yet for the last couple of years they can't even remember that I have ever stayed before.
Message from hotel received loud and clear.
Jan 23, 2012, 11:01 am
#21
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
-about Sheraton Tarrytown
Finally I have had it. Love SPG and strongly prioritize staying at brand hotels but in this case, just cancelled my reservation for tomorrow and booked another chain's property instead.
Funny that just a few years before I received a nice letter from them listing me as one of their most frequent guests at the property, yet for the last couple of years they can't even remember that I have ever stayed before.
Message from hotel received loud and clear.
Finally I have had it. Love SPG and strongly prioritize staying at brand hotels but in this case, just cancelled my reservation for tomorrow and booked another chain's property instead.
Funny that just a few years before I received a nice letter from them listing me as one of their most frequent guests at the property, yet for the last couple of years they can't even remember that I have ever stayed before.
Message from hotel received loud and clear.
Jan 23, 2012, 3:03 pm
#22
Join Date: Aug 2011
Location: Baltic Sea
Programs: SPG Platinum
Posts: 345
It would be nice if we standardize the format of these posts so it's easier to read thru.
Perhaps something like this: And moderator can chime in.
1. name of property in title
2. What you booked originally (cash, c&p, corporate)
3. What you got instead.
4. Measures you took to facilitate a successful Suite.
and that's it. extra fluff just makes it hard to read
Perhaps something like this: And moderator can chime in.
1. name of property in title
2. What you booked originally (cash, c&p, corporate)
3. What you got instead.
4. Measures you took to facilitate a successful Suite.
and that's it. extra fluff just makes it hard to read
Jan 23, 2012, 4:00 pm
#23
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
4. Measures you took to facilitate a successful Suite.
Jan 26, 2012, 12:41 am
#24
Join Date: Mar 2008
Location: GERMANY
Posts: 132
Westin Bellevue Dresden
1. Deluxe (Cash)
2. Grand Deluxe
3. Suites and Junior Suites avail.
2. Grand Deluxe
3. Suites and Junior Suites avail.
Jan 26, 2012, 3:27 am
#25
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
westin siray bay phuket
just checked in to this hotel
at first, they upgraded me from superior seaview room to deluxe seaview room on the prego pool wing which personally i don't think they are different at all except the size.
i asked the front desk agent about suite upgrade, she said no suite were available during my period of stay, okay, so i decided to take the lowest type superior room on the main wing instead. (i don't want to take a long walk or wait for long time for tuk tuk to pick me up.)
personally i think this property is getting worse and worse in every aspects, i've been here for at least 7 times since it opened, not because of i didn't get suite upgrade at all.
it's because of the service, the facility, the room, platinum treatment, etc. are getting below starwood hotels&resorts minimum standards everyday.
personally i'll avoid this property next time i come to phuket, as far as i can.
ps. sorry for my poor english.
at first, they upgraded me from superior seaview room to deluxe seaview room on the prego pool wing which personally i don't think they are different at all except the size.
i asked the front desk agent about suite upgrade, she said no suite were available during my period of stay, okay, so i decided to take the lowest type superior room on the main wing instead. (i don't want to take a long walk or wait for long time for tuk tuk to pick me up.)
personally i think this property is getting worse and worse in every aspects, i've been here for at least 7 times since it opened, not because of i didn't get suite upgrade at all.
it's because of the service, the facility, the room, platinum treatment, etc. are getting below starwood hotels&resorts minimum standards everyday.
personally i'll avoid this property next time i come to phuket, as far as i can.
ps. sorry for my poor english.
Feb 14, 2012, 1:40 pm
#26
Join Date: Jul 2004
Location: London
Programs: UA 1 .6 MM,Ethiad Gold,Virgin Silver,Marriott Gold,HHonors Diamond,SPG Gold,BA Blue (ish)
Posts: 669
LM Plaza Anthee Bangkok - booked a Deluxe room got a Deluxe room - told hotel sold out -given the crowds waiting for the lifts guess it was 
Last edited by mandc2000; Feb 14, 2012 at 1:40 pm Reason: Forgot city !
Mar 4, 2012, 2:34 pm
#27
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
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http://www.flyertalk.com/forum/starwood-preferred-guest/1297138-post-your-platinum-up
Westin Atlanta Peachtree - no suite upgrade, no upgrade to a renovated room (all taken). Wow, is this hotel scary.
Sheraton Atlanta Midtown - no suite upgrade, but assigned to a corner King room in the renovated tower.
Westin Buckhead - wedding party took all the suites this weekend, so I was given a corner King room on the Club floor.
Sheraton Atlanta Midtown - no suite upgrade, but assigned to a corner King room in the renovated tower.
Westin Buckhead - wedding party took all the suites this weekend, so I was given a corner King room on the Club floor.
Mar 5, 2012, 6:22 am
#28
Join Date: May 2010
Posts: 346
I already had a discussion with the hotel about this. Result is that only classic jr. suites are available for upgrade and one has to ask for it because according to the hotel the grand deluxe rooms (just a newer normal room but facing the river) is better.
When you want to reedeem a platin suite voucher you also get the deluxe jr. suites which are officially not part of the upgrade pool.
The deluxe suites are in the old wing of the hotel with separate entrance.
Moreover the rooms do not have the real heavenly beds as advertised.
When you want to reedeem a platin suite voucher you also get the deluxe jr. suites which are officially not part of the upgrade pool.
The deluxe suites are in the old wing of the hotel with separate entrance.
Moreover the rooms do not have the real heavenly beds as advertised.
Mar 17, 2012, 10:26 pm
#29
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Booked Lakeview Deluxe at Westin Michigan Av on 15 Mar for two night stay starting today (Mar 17). Checked in this afternoon and offered downgraded south facing deluxe. Asked to be given room I requested or higher category and, after a minute of typing was offered originally booked room type as an upgrade. I was in no mood to beg for an kind of real upgrade so off I went.
Mar 17, 2012, 10:46 pm
#30
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
0/2 in year.
Four Points Times Square - booked using cash, got "normal" room, front desk said no upgrades available
Westin Moana Surfrider - booked using points, got city view facing wall, until we offered to pay up and got an ocean view vacated by guests who complained about mildew smell that didn't bother us as much
Four Points Times Square - booked using cash, got "normal" room, front desk said no upgrades available
Westin Moana Surfrider - booked using points, got city view facing wall, until we offered to pay up and got an ocean view vacated by guests who complained about mildew smell that didn't bother us as much