PROMO: Move SPG points to AA: 25-35% bonus thru June 30
Jul 2, 2010, 2:34 am
#166
Join Date: Nov 2009
Location: NYC
Programs: CO GLD, *A GLD, A"A Lifetime GLD, Avis Pres. Club, SPG PLT, Hyatt DMND, Fairmont PRMR
Posts: 70
Can the AAdvantage lurker comment...I have transactions all the way from June 23rd and on that only the miles from SPG posted and no bonus.
When should we expect all the missing bonuses and SPG transfers to be coming through?
When should we expect all the missing bonuses and SPG transfers to be coming through?
Last edited by kingbear; Jul 2, 2010 at 6:54 am
Jul 2, 2010, 3:00 am
#167
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
UPDATE: The T&Cs indicate bonus miles will be posted within 7 business days of the original transfer posting, so AA has a few more days to post the bonus miles for the SPG transfers.
Last edited by controller1; Jul 2, 2010 at 3:22 am
Jul 2, 2010, 7:32 am
#168
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Jealous of you all. However, this promo put me within 250k miles of lifetime Gold. Only 1,25 mm to go for lifetime Platinum.
Thanks SPG and AA!
Thanks SPG and AA!
Jul 2, 2010, 8:29 am
#169
Join Date: Mar 2006
Programs: American Airlines, starwood
Posts: 206
I called to transfer 60,000 pts on Saturday. The points have left my starwood account and nothing is posted to my AA account yet. Should I be concerned?
Jul 2, 2010, 8:44 am
#170
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
AFAIK, transfer initiated on the SPG side batch from Friday to Friday, and post the following Sunday. So you missed the batch, and your points should post on the 4th. When the bonus would come, we don't yet know.
Jul 2, 2010, 9:00 am
#171
Join Date: Mar 2006
Programs: American Airlines, starwood
Posts: 206
OK thanks, I'll keep watchiing my account, it will post eventually.
Jul 2, 2010, 9:44 am
#172
Join Date: Mar 2000
Location: New York City
Posts: 201
Unbelievable action from Starwood customer service - just robbed me of the bonus!
I'd take the chance. I'm guessing it's really just the first letter of the first name - my name could cause the same problem, as could many, many others.
The Starwood rep can tell us for sure, but plenty of his posts indicate that you can call to "rescue" problematic transfers and get the points back to SPG, so I think the risk is in not trying, frankly.
The Starwood rep can tell us for sure, but plenty of his posts indicate that you can call to "rescue" problematic transfers and get the points back to SPG, so I think the risk is in not trying, frankly.
My first name spelling changed some time ago - a minor change, from Aleksandr to the correct Alexander. Over time I changed it on all almost accounts, but never got to Starwood. I changed it with AAdvantage last fall.
On pages 8-9 of this thread people talked about a similar problem (see the quote above.) Changing first name with Starwood takes faxing and wait time, so not to miss the bonus, I went ahead and transfered 60,000 Starpoints on June 30th and wrote emails to customer service of both Starwood and American Advantage just alerting them about this small difference in first name spelling and asking to please let the transfer (and bonus) go ahead and credit to my account anyway.
The next morning, quite incredibly and unexpectedly, AAdvantage representative called me to tell me he looked up my account, thought that there should be no problem with points credit, added a note stating that when these points appear in up to 2 weeks, they should be credited with bonus, and that he wanted to let me know all this over the phone, which was easier than emailing. I was very happy, thanked him very much, literally started making plans for AA reward tickets, and my respect for American Advantage skyrocketed.
Morning after that - i.e. today - I get an email from Starwood customer service saying names on the accounts must match, which is done for customer security, so she went ahead and cancelled my Starpoints transfer, crediting it back to my account.
Unbelievable. I am speechless. I have just been robbed by Starwood of 26,250 points which I was definitely going to receive on American.
Truly too much initiative in the fool's hands is much worse than no initiative at all.
I am incredibly pissed and upset.
Jul 2, 2010, 10:48 am
#173
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,786
Very confused.
Made small transfers from Priority Club and Hilton as well as a larger transfer from SPG all on June 21. Miles all showed up relatively quickly. Today the bonuses from the PC and Hilton showed up, but the SPG bonus is still missing.
Made small transfers from Priority Club and Hilton as well as a larger transfer from SPG all on June 21. Miles all showed up relatively quickly. Today the bonuses from the PC and Hilton showed up, but the SPG bonus is still missing.
Jul 3, 2010, 12:19 pm
#174
Join Date: Nov 2009
Location: NYC
Programs: CO GLD, *A GLD, A"A Lifetime GLD, Avis Pres. Club, SPG PLT, Hyatt DMND, Fairmont PRMR
Posts: 70
Don't be insulted, I'm guilty of this myself...
Jul 3, 2010, 2:09 pm
#175
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,786
Wirelessly posted (BlackBerry9630/5.0.0.732 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/105)
You wouldn't be so confused had you read the thread...and I'm not even expecting you to read all 12 pages of the thread, just the last 20 posts or so should give you your answer four times over.
Don't be insulted, I'm guilty of this myself...
I don't see anyone with the same situation as me or the answer. Transfered from several hotels, miles all arrived in my AA account the same day. Bonuses for the Hilton and PC transfers, but not SPG.
Originally Posted by kingbear
Don't be insulted, I'm guilty of this myself...
Jul 3, 2010, 5:18 pm
#176
Suspended
Join Date: Dec 2005
Location: HY
Programs: AA-EXP (3.3MM), AAirpass, SQ-PPS Solitaire, DL-PM (.777MM), SPG-Plat, HH-D
Posts: 2,307
Maybe this will serve as a valuable lesson in facing over-eager customer service to others.
My first name spelling changed some time ago - a minor change, from Aleksandr to the correct Alexander. Over time I changed it on all almost accounts, but never got to Starwood. I changed it with AAdvantage last fall.
On pages 8-9 of this thread people talked about a similar problem (see the quote above.) Changing first name with Starwood takes faxing and wait time, so not to miss the bonus, I went ahead and transfered 60,000 Starpoints on June 30th and wrote emails to customer service of both Starwood and American Advantage just alerting them about this small difference in first name spelling and asking to please let the transfer (and bonus) go ahead and credit to my account anyway.
The next morning, quite incredibly and unexpectedly, AAdvantage representative called me to tell me he looked up my account, thought that there should be no problem with points credit, added a note stating that when these points appear in up to 2 weeks, they should be credited with bonus, and that he wanted to let me know all this over the phone, which was easier than emailing. I was very happy, thanked him very much, literally started making plans for AA reward tickets, and my respect for American Advantage skyrocketed.
Morning after that - i.e. today - I get an email from Starwood customer service saying names on the accounts must match, which is done for customer security, so she went ahead and cancelled my Starpoints transfer, crediting it back to my account.
Unbelievable. I am speechless. I have just been robbed by Starwood of 26,250 points which I was definitely going to receive on American.
Truly too much initiative in the fool's hands is much worse than no initiative at all.
I am incredibly pissed and upset.
My first name spelling changed some time ago - a minor change, from Aleksandr to the correct Alexander. Over time I changed it on all almost accounts, but never got to Starwood. I changed it with AAdvantage last fall.
On pages 8-9 of this thread people talked about a similar problem (see the quote above.) Changing first name with Starwood takes faxing and wait time, so not to miss the bonus, I went ahead and transfered 60,000 Starpoints on June 30th and wrote emails to customer service of both Starwood and American Advantage just alerting them about this small difference in first name spelling and asking to please let the transfer (and bonus) go ahead and credit to my account anyway.
The next morning, quite incredibly and unexpectedly, AAdvantage representative called me to tell me he looked up my account, thought that there should be no problem with points credit, added a note stating that when these points appear in up to 2 weeks, they should be credited with bonus, and that he wanted to let me know all this over the phone, which was easier than emailing. I was very happy, thanked him very much, literally started making plans for AA reward tickets, and my respect for American Advantage skyrocketed.
Morning after that - i.e. today - I get an email from Starwood customer service saying names on the accounts must match, which is done for customer security, so she went ahead and cancelled my Starpoints transfer, crediting it back to my account.
Unbelievable. I am speechless. I have just been robbed by Starwood of 26,250 points which I was definitely going to receive on American.
Truly too much initiative in the fool's hands is much worse than no initiative at all.
I am incredibly pissed and upset.
Jul 7, 2010, 5:00 am
#177
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
AAdvantage Bonus Points Posted
AAdvantage bonus points associated with SPG transfers through June 25 posted this morning in my account. I've gone over the 2MM number. 
Jul 7, 2010, 5:52 am
#178
Join Date: Feb 2008
Location: Spring, TX
Programs: UA Silver, AA, Delta, SPG Gold, Marriott Sil., Hilton Gold, Hyatt Platinum, PC Platinum Ambassador
Posts: 285
Glad to see my bonus points post too
Jul 7, 2010, 7:30 am
#179
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Mine posted now, too.
I've got to say, I really hate the way that AA posts these with older dates and sticks them back in the chart. From an auditing perspective, this is just awful. Often, when I get points, I can't even figure out what the new points are from.
I've got to say, I really hate the way that AA posts these with older dates and sticks them back in the chart. From an auditing perspective, this is just awful. Often, when I get points, I can't even figure out what the new points are from.
Jul 7, 2010, 11:51 pm
#180
Join Date: Jul 2010
Programs: UA
Posts: 255
Bonus question?
Hello, my friend refers me to this site.
I transferred 60,000 points on June 30 to AA account. Today I checked the AA account, 75000 miles has been posted on June 30, but not yet the 35% bonus miles. Anyone knows when to post?
I transferred 60,000 points on June 30 to AA account. Today I checked the AA account, 75000 miles has been posted on June 30, but not yet the 35% bonus miles. Anyone knows when to post?