Odd RTW availability issue
Oct 16, 2008 | 2:23 pm
#1
Original Poster
Used to be Sydneysider
Join Date: Jul 2001
Location: CPH
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Odd RTW availability issue
I'm trying to book a RTW for a client and he wants to fly on an SQ A380 SIN-SYD. ExpertFlyer shows D4, SQ tells me there is availability, but UA says nope, D0.
Anyone have any insights into why this would be? They don't use Starnet to block inventory for paid tickets, do they? My client is willing to pay the surcharge and I would prefer to book through the 1K desk instead of SQ's ICC.
Anyone have any insights into why this would be? They don't use Starnet to block inventory for paid tickets, do they? My client is willing to pay the surcharge and I would prefer to book through the 1K desk instead of SQ's ICC.
Oct 16, 2008 | 2:33 pm
#2
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Location: Worldwide
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Oct 16, 2008 | 2:42 pm
#4
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[KVS Availability Tool 3.3.1/Platinum - Sabre: ITN/UK-ASB]
[KVS Availability Tool 3.3.1/Platinum - Apollo: ITN/US-ARL]
Code:
SIN Singapore Changi SG [WSSS] SYD Sydney Kingsford Smith NS AU [YSSY] SUN 21 Jun 2009 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- --------- ---- --------- ---- ---- ----------------------------------------- SQ 233 SIN 07:00 SYD 16:20 0 F4 P4 A4 Z4 C4 J4 D3 S9 Y9 B9 E9 M9 W9 Q0 SQ 219 SIN 09:30 SYD 18:55 744 0 F4 P4 A4 Z4 C4 J4 D4 S9 Y9 B9 E9 M9 W9 Q0 SQ 221 SIN 20:35 SYD 05:55 +1 0 R4 Z4 C4 J4 D0 S9 Y9 B9 E9 M9 W0 Q0 N0 H9
Code:
SIN Singapore Changi SG [WSSS] SYD Sydney Kingsford Smith NS AU [YSSY] SUN 21 Jun 2009 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- --------- ---- --------- ---- ---- ----------------------------------------------------------- SQ 233 SIN 07:00 SYD 16:20 77W 0 F4 P0 A4 Z4 C4 J4 D3 S0 Y9 B9 E9 M9 W9 Q9 N9 H9 V0 T0 L0 K0 SQ 219 SIN 09:30 SYD 18:55 744 0 F4 P0 A4 Z4 C4 J4 D4 S0 Y9 B9 E9 M9 W9 Q9 N9 H9 V0 T0 L0 K0 SQ 221 SIN 20:35 SYD 05:55 +1 388 0 R4 Z4 C4 J4 D4 S0 Y9 B9 E9 M9 W9 Q9 N9 H0 V0 T0 L0 K0
Oct 16, 2008 | 2:44 pm
#5
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Location: Denver DEN-APA
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I'm trying to book a RTW for a client and he wants to fly on an SQ A380 SIN-SYD. ExpertFlyer shows D4, SQ tells me there is availability, but UA says nope, D0.
Anyone have any insights into why this would be? They don't use Starnet to block inventory for paid tickets, do they? My client is willing to pay the surcharge and I would prefer to book through the 1K desk instead of SQ's ICC.
Anyone have any insights into why this would be? They don't use Starnet to block inventory for paid tickets, do they? My client is willing to pay the surcharge and I would prefer to book through the 1K desk instead of SQ's ICC.
The SFO office is great...
415-7817304 (Sales Office)
Oct 19, 2008 | 7:41 pm
#7
Join Date: May 2006
Location: New York, London, Sydney
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Posts: 9,879
I ran into *exactly* the same problem two days ago. Checked through both UA and NZ, both saw the seat available, but when they added it to the record came back UC from SQ. SQ showed it open. W.t.f.? Is this this seriously censoring w.t.f. now? I plan to just start the trip and force SQ to make the change to the 016 ticket after departure.
Oct 20, 2008 | 10:23 pm
#9
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,879
Oddly enough, this was a NZ ticket and today I resolved the problem when I was on the phone with UA. Found an agent who was friendly and willing to check availability, it showed available again, she requested it and it came back confirmed, in spite of the fact that NZ, 5 minutes earlier, had failed. NZ was not thrilled that UA had put an SQ flight into an NZ record, had trouble finding it, but, eventually did, and now the ticket is parfait!
Oct 23, 2008 | 4:13 pm
#10
Original Poster
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Join Date: Jul 2001
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Posts: 2,984
Now I've got a new twist to my problem. SQ showed them in D, but now says they don't have them and they want to waitlist. ExpertFlyer still shows D4. I'll try that codeshare trick.