Kiwi Flyer,

Thanks. For my reference, however, would a reissue apply if I were choosing to change from SQ to LH? In my understanding it would NOT, but that is not what I am being told.

(It gets better: Singapore says the flight is perfectly fine and operating normally--United now says it is operating, contrary to their earlier indication but there are no coach seats available, despite Singapore and my tools both agreeing that there is ample inventory. I have no idea what snafu has hit the computers, but it's beginning to annoy me )

There is no reissue required, if you change your * carrier and/or date and time of your flight. The only time you require a reissue is, if you really change your routing. That's the rules.

That's what my understanding as well. For example FRA-SIN, I ticketed on SQ, but one time I switched to LH to get upgrade from D to F using my e-vouchers, and there was no fee.
Fee will be charged if routing change is involved.

Ok, this makes no sense. As I read your posts correct this poor southener if I am wrong but:

- you were booked on a SQ flight FRA-SIN in Y (award sounds like?)
- UA or someone told you the flight was not operating (perhaps a schedule change or something made it disappear from their system)
- SQ says the flight is fine and it has space
- UA now says the flight is fine, but there's no Y award seats?

Now I'm just a simple person, but you said you were booked and confirmed on a flight that essentially went away (for reasons unknown) but is now back, and you have lost your award seat?

I say this is for UA to bash out with SQ. Clearly something has gone weird with your booking - you didn't make any change yourself (did you?) and UA appears to have somehow lost that confirmed Y seat. I'd kick up a stink with UA and on't make them push you over to LH or some other option. If you made no change and lost your confirmed seat, that's not your problem but UA's to sort out with SQ.

good luck.

OK, I can answer this as I THINK it's now sorted.

I was originally booked on a different FRA-SIN flight. This is a paid RTW.
I changed a few segments with United, including getting ON the flight I really wanted. The agent, as I look back, said "oh, that flight's full, we'll have to waitlist you...oh, wait, no, it confirmed now, you're all set" and everything updated to indicate that it was fine. Status showed as "TK" which seemed to indicate "Confirmed"

But as I was finally informed, the flight was never confirmed. UA didn't show a seat available on the flights, and despite my being assured it was confirmed, apparently it was on request. Eventually, the request timed out and my online itinerary reflected this (i.e. I was put back on the flight which in actuality I'd never had changed, despite the indication to the contrary).

That was the explanation I got from a UA agent that made the most sense. Of course, I had my choice of MANY explanations, so whether it is the right one, I cannot speak to. But I'll take it, for the moment. So they can't just "put me back" as I wished because their system shows H0 (I'm on a StarLite).

Singapore, however, shows H9, and a single call to them yielded a "yes, sure, we can put you on that flight <click click tap> Done. You're all set." Very confidence inspiring except for my general lack of trust of information at this point As for why UA has the flight as sold out while SQ has it as wide open, I'll leave that battle for somebody else to fight.

I cannot, unfortunately, SEE anywhere that the SQ reservation is valid because UA's computers do not pick up an SQ segment changed in isolation, by another system. And since it wasn't booked online, I can't see it by logging into my KF account, either. I'll just have to reconfirm a few days beforehand that all is well.

Hope that makes more sense. I was trying to get an answer to the original question based on faulty information given to me, so I see how it was unclear.

That is not unusual and mostly intentional. If you have KVS Availability Tool, you could see that availability for the same flight varies by GDS, or varies by inquiry location within the same GDS.

You could ask SQ reservation to email or fax you a confirmation. If you have your KF number in the PNR, you could also use internet check-in to view it. Just log into your KF account, then try to do an internet check-in. It should show you the PNR but won't let you check in until within 48 hours.