RTW Rules
Nov 10, 2005 | 9:35 pm
#1
Original Poster
Join Date: Jan 2003
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RTW Rules
I may be mistaken but under the RTW rules I was under the impression that chnages were possible after commencement of the journey with no additional fee. So, during my lates RTW while checking in at CPT I wanted to chnage my FRA-LHR flight to one departing 2 hours later. I was told it will cost me 75USD!! Needless to say I did not chnage my flight. Is this fee standard? It was a CSTARRTW
Nov 10, 2005 | 11:39 pm
#2
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
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IIRC, date/time (but not routing) changes are free of change before and after departure on Star RTW tickets. I wonder if the problem was that you were trying to make a sand day change (as in, essentially standby for a later flight). That may have been treated differently (or in fact, the issuing agent (LH?) perhaps didn't know).
Or, the rules could have been changed, but I had always understood date/time changes of flights was FOC.
Or, the rules could have been changed, but I had always understood date/time changes of flights was FOC.
Nov 11, 2005 | 1:48 am
#3
Join Date: Apr 2002
Location: Tbingen, Germany
Posts: 2,732
Originally Posted by ac777
I may be mistaken but under the RTW rules I was under the impression that chnages were possible after commencement of the journey with no additional fee. So, during my lates RTW while checking in at CPT I wanted to chnage my FRA-LHR flight to one departing 2 hours later. I was told it will cost me 75USD!! Needless to say I did not chnage my flight. Is this fee standard? It was a CSTARRTW
Cheers
Thomas
Nov 11, 2005 | 5:45 am
#5
Join Date: Oct 2000
Location: From and of Boston.
Posts: 4,973
As stated, the change is free. My guess is that the agent with whom you spoke was unfamiliar with RTW rules and did not verify whether or not there was a charge for changing flights on a xSTARRTW.
I find it extremely useful to print off a copy of the rules and carry it with me, just in case such a situation arises.
I find it extremely useful to print off a copy of the rules and carry it with me, just in case such a situation arises.
Nov 11, 2005 | 7:48 pm
#8
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Thanks for all the info. I thought as much but wasn't keen on arguing as I had not carried the rules with me--will do from now. Checking in at CPT was a slow process!! Of course the LH flight was no great shakes either--in Business class nonetheless.
Nov 12, 2005 | 12:38 am
#9
Join Date: Jan 2005
Location: Tampere
Posts: 3,342
Originally Posted by ac777
...the LH flight was no great shakes either--in Business class nonetheless.
cheers,
Henry
Nov 14, 2005 | 10:24 pm
#11
Join Date: Dec 2000
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Originally Posted by Thai-Kiwi
So I guess it could have been possible that the fee was for a D to C class change - ie to a higher fare bucket than the CSTARRTW was booked in ?? 
No. You cannot upgrade fare classes by sector on a RTW ticket - no D to C, or D to F -not in this manner anyway. Upgrading using miles/certs etc by carrier rules is, of course, fine.. but an agent shouldn't be rebooking a D to C just to get around a capacity conterol - that's against the fare rules of the Star tickets for sure - the OP would have been told the flight wasn't available (or should have been, anyway).
Nov 15, 2005 | 5:40 pm
#12
Join Date: Mar 2003
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Originally Posted by RichardMEL
No. You cannot upgrade fare classes by sector on a RTW ticket - no D to C, or D to F -not in this manner anyway. Upgrading using miles/certs etc by carrier rules is, of course, fine.. but an agent shouldn't be rebooking a D to C just to get around a capacity conterol - that's against the fare rules of the Star tickets for sure - the OP would have been told the flight wasn't available (or should have been, anyway).
And sadly, you are out of luck if there is no booking class available--you may be able to waitlist or stand by depending on airline policy, but you can't buy up at all. I didn't think it would be a problem with the higher booking classes of RTWs, but I've already realized I was wrong about this.
Dec 20, 2005 | 5:45 pm
#14
Join Date: Mar 2003
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I have a similar question:
It appears my booked flight no longer exists. It was an SQ flight, there is a LH flight leaving at approximately the same time. I was told that there was a reissue fee for making that change because it involved a change in carrier. Is this correct? It goes against my understanding, but before I call back and "demand" the LH flight instead of SQ a day later, I wanted to make sure I'm right
It appears my booked flight no longer exists. It was an SQ flight, there is a LH flight leaving at approximately the same time. I was told that there was a reissue fee for making that change because it involved a change in carrier. Is this correct? It goes against my understanding, but before I call back and "demand" the LH flight instead of SQ a day later, I wanted to make sure I'm right
Dec 20, 2005 | 5:57 pm
#15
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Join Date: Nov 2003
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If you were already booked (for a particular date) and ticketed and the flight you were booked on is no longer flying then should be no fee to reissue (as this is involuntary). Not sure if this also applies where the segment was open (not booked for a particular date).