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Old Oct 18, 2009, 1:10 pm
  #76  
 
Join Date: May 2004
Posts: 519
Originally Posted by PhxWNFlyer
With EB, there is no garauntee of a specific spot (A15-30, etc,). Unless, there was a glitch, you received a boarding number lower than if you would not have purchased it. If tons of people purchase EB on any one flight, this will happen (there is a limit to "A"). However, you should have been ahead of anyone who used the "mad-dash-24-hour-prior method." Unless you talked to people ahead of you in line, it's hard to know if it "worked." You might have been the last EB in line.
In my case I did talk to those in front of me. They were not EB--they just checked in on line and all got passes ahead of my EB. So, it was obvious that, for me, it was a computer glitch. I have my Customer Care reference number while they research the issue. I have not heard back from them--they say they could take up to 30 days.
HRDiva is offline  
Old Oct 18, 2009, 7:07 pm
  #77  
nsx
Moderator: Southwest Airlines, Capital One
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Location: California
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Originally Posted by HRDiva
In my case I did talk to those in front of me. They were not EB--they just checked in on line and all got passes ahead of my EB. So, it was obvious that, for me, it was a computer glitch.
More likely A-listers that canceled their flights after the 30-hour mark.
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Old Oct 18, 2009, 9:37 pm
  #78  
 
Join Date: Jul 2001
Posts: 3,975
nsx, refer back to HRDiva's post 49, and another thread where she elaborated. She got B-29 after buying EBCI ahead of T-36. One would first question there being that many A-listers ahead of her, and there being that many who cancelled, since it seems like she asked several people ahead of her.
rove312 is offline  
Old Oct 18, 2009, 9:52 pm
  #79  
 
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
It appears she did not get EBCI. I think SWA needs to make a couple of tweaks to EBCI. First, some indication on the PRN that EBCI has been purchased. Second, indication on the BP that EBCI has been purchased, and implemented. That way a GA at the counter could look up the PRN, see the EBCI purchase and know if the BP is correct. IIRC, they can currently tell how many BS, A-List (I think), and through pax there are.

Last edited by irabk; Oct 18, 2009 at 9:57 pm Reason: fix the spelling
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Old Oct 19, 2009, 5:28 am
  #80  
 
Join Date: Aug 2009
Location: BNA and TPA
Programs: AA-EXP, UA, WN, DL- zilch by choice, IHG-Diamond, Marriott-Gold, Hilton Gold,
Posts: 566
Originally Posted by irabk
I think SWA needs to make a couple of tweaks to EBCI. First, some indication on the PRN that EBCI has been purchased. Second, indication on the BP that EBCI has been purchased, and implemented. That way a GA at the counter could look up the PRN, see the EBCI purchase and know if the BP is correct. IIRC, they can currently tell how many BS, A-List (I think), and through pax there are.
When you purchase the EBCI, you do get the opportunity to print a receipt of the purchase. However, I agree, that some indication in the PNR itself and on the BP would reassure the purchaser that the sale has been recongized in the system.

However, I wonder what the recourse is. What can be done, either by Customer Service at the point when you check in T-24, only to get a B-25 boarding pass or at the airport? Is Southwest prepared to make changes to your check-in priority?
6P&E is offline  
Old Oct 19, 2009, 12:43 pm
  #81  
 
Join Date: Apr 2003
Location: PHX & PPT
Programs: DL PM, IHG Plat, Hilton Gold, AmExPlat
Posts: 833
Checked in today at T-22 for flight tomorrow: RR award tix booked 4 days ago, with purchased EBCI:

PHX-BWI: A 26
BWI-ISP: A 21
BarbiJKM is offline  
Old Oct 23, 2009, 1:11 pm
  #82  
 
Join Date: Jun 2006
Location: Peoria, Ill.
Programs: UA, AA, WN
Posts: 239
Just flew back from LAS with EBCI. Purchased it one week before the trip.

A 20
CousinNick is offline  
Old Oct 25, 2009, 3:42 pm
  #83  
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
MCO-ALB 10/25 6:10pm
A-17
EBCI purchased 9/3
mritty is offline  
Old Oct 25, 2009, 4:55 pm
  #84  
 
Join Date: Jun 2009
Location: New Mexico...USA
Programs: WN, F9, DL
Posts: 59
my wife and I flew yesterday (24 Oct) from BHM-ABQ. Did EC for b oth of us"

BHM-DAL A28-29
DAL-ABQ A22-23.
Mudhen is offline  
Old Oct 26, 2009, 2:04 pm
  #85  
 
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
10/27 LAS-BDL A17 & 18.

Usually on this flight (connection form West Coast) I get A 30-45 at T-24.
irabk is offline  
Old Oct 26, 2009, 2:11 pm
  #86  
 
Join Date: Sep 2008
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Posts: 111
From my brother...

MCO to CMH A-25
CMH to MCO A-23
david2son08 is offline  
Old Oct 27, 2009, 10:24 pm
  #87  
 
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
Originally Posted by irabk
10/27 LAS-BDL A17 & 18.

Usually on this flight (connection from West Coast) I get A 30-45 at T-24.
116 booked. Usually this flight is sold out.

2 BS and 2 thru pax. Including A16, only 3 in front of me. Don't you know, A1 took 11D & A2 took 11C. A16 took 12D. Got stuck with 11 A&B. Still, the best row on the plane.

EBCI paid off in this case.

Last edited by irabk; Oct 27, 2009 at 10:24 pm Reason: fix spelling
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Old Oct 28, 2009, 10:37 am
  #88  
 
Join Date: Oct 2009
Posts: 1

8am flight Thursday, BDL to MCO. A-18 & A19
Purchased ECBI day after announced.

backspace

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Old Oct 28, 2009, 12:29 pm
  #89  
 
Join Date: Dec 2008
Location: CLE
Programs: UA Platinum, Starbucks Gold, PF Chang's Warrior, Wine Century 100
Posts: 1,105
10/28/09
CLE - MDW
5:35 p.m.
A26

Bought the ticket about a week ago.
paule123 is offline  
Old Oct 31, 2009, 2:12 pm
  #90  
 
Join Date: Aug 2008
Location: Southeast Coast
Posts: 159
2 Rapid Rewards tix

10/25/2009
BUF to LAS
7:00 AM non-stop
A-16
A-17

10/30/2009
LAS to BUF
10:10 AM non-stop
A-18
A-19

Both flights full.

Bought EBCI on Sept. 3.
Train is offline  


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