Cancellation emails not showing expiration dates?
Jun 17, 2009, 1:17 pm
#1
Original Poster
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Cancellation emails not showing expiration dates?
Has anyone else noticed this? I just cancelled an itinerary (since an award space opened up!) and noticed the email didn't show when the TTF would expire. It just has a blank box.
I looked through some cancellations from earlier this year and they were there. Is it me or has anyone seen this? Any way it could be added back?
I looked through some cancellations from earlier this year and they were there. Is it me or has anyone seen this? Any way it could be added back?
Jun 18, 2009, 9:07 am
#2
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 802
We have been working through e-mail issues for a couple months now and have most of them resolved.
Missing data is the last piece that we are tackling, and its a slow process as it seems to be sporadic (ie: sometimes its there and sometimes its not) and affects different pieces of information (sometimes ticket numbers, sometimes expiration dates, etc.) - and it appears that it may have suddenly gotten worse before getting better.
I have a call in to our "fulfillment" IT guru now to see if we can get the expiration dates returned asap.
Will let you know when I know -
SWAVictor
Missing data is the last piece that we are tackling, and its a slow process as it seems to be sporadic (ie: sometimes its there and sometimes its not) and affects different pieces of information (sometimes ticket numbers, sometimes expiration dates, etc.) - and it appears that it may have suddenly gotten worse before getting better.
I have a call in to our "fulfillment" IT guru now to see if we can get the expiration dates returned asap.
Will let you know when I know -
SWAVictor
Jun 24, 2009, 3:32 pm
#3
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,046
tusphotog, yes, I'd noticed that also. Several received today, however, (transactions late last night) did have the expiration date. I guess we'll have to watch to see whether that means it is fixed, or evidence of it being an intermittent issue as noted by SWAV.
Jul 7, 2009, 10:49 am
#5
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 802
I believe this has been resolved. I've done several test bookings/cancels myself and the expiration is now showing up on all of my cancellations.
As always, please let me know if you see otherwise.
Thanks,
SWAVictor
Jul 7, 2009, 11:03 am
#6
Join Date: Aug 2000
Location: LAS
Programs: WN:No status in 2015; UA:1K long gone (1995-2003).
Posts: 1,595
I have cancelled 3 flights since 6/25/09. All three cancellation e-mails showed the funds expiration dates.
SWAVictor: When applying existing funds (can be a totally usused ticket or leftover funds) to a new reservation, however, the e-mail often shows ticket exchange and ticket number without the original PNR. (On some occassions, it does show the original PNR when leftover funds are being used.)
Example from a change I made last Friday:
Are they still working on this issue so that the prior PNR always shows when funds are reused, or is it going to stay this way?
SWAVictor: When applying existing funds (can be a totally usused ticket or leftover funds) to a new reservation, however, the e-mail often shows ticket exchange and ticket number without the original PNR. (On some occassions, it does show the original PNR when leftover funds are being used.)
Example from a change I made last Friday:
Current payment(s)
07/03/09 Ticket Exchange 52621315xxxxx $79.60
07/03/09 Ticket Exchange 52621358xxxxx $16.00
07/03/09 Ticket Exchange 52621315xxxxx $79.60
07/03/09 Ticket Exchange 52621358xxxxx $16.00
Jul 7, 2009, 11:06 am
#7
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 802
I have cancelled 3 flights since 6/25/09. All three cancellation e-mails showed the funds expiration dates.
SWAVictor: When applying existing funds (can be a totally usused ticket or leftover funds) to a new reservation, however, the e-mail often shows ticket exchange and ticket number without the original PNR. (On some occassions, it does show the original PNR when leftover funds are being used.)
Example from a change I made last Friday:
Are they still working on this issue so that the prior PNR always shows when funds are reused, or is it going to stay this way?
SWAVictor: When applying existing funds (can be a totally usused ticket or leftover funds) to a new reservation, however, the e-mail often shows ticket exchange and ticket number without the original PNR. (On some occassions, it does show the original PNR when leftover funds are being used.)
Example from a change I made last Friday:
Are they still working on this issue so that the prior PNR always shows when funds are reused, or is it going to stay this way?
I'm not aware of any effort to change that right now - but will look into it and see if its possible in the new system.
Jul 7, 2009, 11:43 am
#8
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,046
Nevada1K is likely referring to a 04-June post on a different thread, which reads in part:
Jul 8, 2009, 12:17 pm
#9
Join Date: Aug 2000
Location: LAS
Programs: WN:No status in 2015; UA:1K long gone (1995-2003).
Posts: 1,595
New confirmation e-mail NOT showing remaining funds
SWA Victor,
I had an instance yesterday where I used funds from a previously unused reservation, so this was a WUT. The original ticket price was $48.60. The newly booked reservation was a $30 base fare, a total of $40.60 with the taxes and fees. The original confirmation number would have $8.00 TTF remaining but the current payment information on the new reservation e-mail did not display this balance.
Original Purchase
New purchase using WUT
It is difficult enough to keep track of unused funds and I understand WN benefits from unused funds which expire... but e-mails not displaying remaining funds when less than the entire amount is used is a definite step backwards.
SWA Victor,
I had an instance yesterday where I used funds from a previously unused reservation, so this was a WUT. The original ticket price was $48.60. The newly booked reservation was a $30 base fare, a total of $40.60 with the taxes and fees. The original confirmation number would have $8.00 TTF remaining but the current payment information on the new reservation e-mail did not display this balance.
Original Purchase
Current payment(s)
06/18/09 Visa XXXXXXXXXXXXXXXX $48.60
06/18/09 Visa XXXXXXXXXXXXXXXX $48.60
Current payment(s)
07/07/09 Ticket Exchange 5262136xxxxxx $40.60
07/07/09 Ticket Exchange 5262136xxxxxx $40.60
Jul 8, 2009, 12:25 pm
#10
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 802
It's on the list of things to get resolved. No ETA as of yet.
New confirmation e-mail NOT showing remaining funds
SWA Victor,
I had an instance yesterday where I used funds from a previously unused reservation, so this was a WUT. The original ticket price was $48.60. The newly booked reservation was a $30 base fare, a total of $40.60 with the taxes and fees. The original confirmation number would have $8.00 TTF remaining but the current payment information on the new reservation e-mail did not display this balance.
Original Purchase
New purchase using WUT
It is difficult enough to keep track of unused funds and I understand WN benefits from unused funds which expire... but e-mails not displaying remaining funds when less than the entire amount is used is a definite step backwards.
SWA Victor,
I had an instance yesterday where I used funds from a previously unused reservation, so this was a WUT. The original ticket price was $48.60. The newly booked reservation was a $30 base fare, a total of $40.60 with the taxes and fees. The original confirmation number would have $8.00 TTF remaining but the current payment information on the new reservation e-mail did not display this balance.
Original Purchase
New purchase using WUT
It is difficult enough to keep track of unused funds and I understand WN benefits from unused funds which expire... but e-mails not displaying remaining funds when less than the entire amount is used is a definite step backwards.