System Errors when trying to OLCI
Aug 7, 2008 | 4:41 am
#1
Original Poster
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
System Errors when trying to OLCI
So I tried checking in this morning at exactly 6:30:00am. It took me to the "please choose flight below". I checked the one and only flight available, and pushed the "Check in and print boarding pass" button..... and was rewarded with a gray error box saying:
I pressed back, tried to check in again. Same thing. Repeat about 20 times. By the time it finally let me in, it was 6:37am, and I ended up with A52. That's more than a little annoying...
What happened?
A system error occurred while trying to process your request to check in for your flight.
What you need to do:
Please use your browser's back button to return to the previous page and submit your request again. You may also check in at the departure airport at a Southwest Airlines Skycap Podium, Ticket Counter, or RAPID CHECKIN kiosk to obtain Boarding Pass or Security Document before proceeding to the security checkpoint.
A system error occurred while trying to process your request to check in for your flight.
What you need to do:
Please use your browser's back button to return to the previous page and submit your request again. You may also check in at the departure airport at a Southwest Airlines Skycap Podium, Ticket Counter, or RAPID CHECKIN kiosk to obtain Boarding Pass or Security Document before proceeding to the security checkpoint.
Aug 7, 2008 | 7:36 am
#2
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
So I tried checking in this morning at exactly 6:30:00am. It took me to the "please choose flight below". I checked the one and only flight available, and pushed the "Check in and print boarding pass" button..... and was rewarded with a gray error box saying:
I pressed back, tried to check in again. Same thing. Repeat about 20 times. By the time it finally let me in, it was 6:37am, and I ended up with A52. That's more than a little annoying...
I pressed back, tried to check in again. Same thing. Repeat about 20 times. By the time it finally let me in, it was 6:37am, and I ended up with A52. That's more than a little annoying...
After I wrote that, it dawned on me that we might be in different time zones. It could be that we had a glitch if you were checking in at 0530 Eastern.
Last edited by SWABrian; Aug 7, 2008 at 7:47 am
Aug 7, 2008 | 8:02 am
#3
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
Aug 7, 2008 | 8:21 am
#5
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
Aug 7, 2008 | 8:30 am
#7
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
Nope not A-list. Yes if Employees purchased tickets and flew enough they would be A-list, but most are probably like me either fly standby or purchase a ticket for vacation during summer or the Holidays.
Aug 7, 2008 | 8:46 am
#8
Original Poster
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
Well, I used OLCI at the exact same time this morning--Mrs. SWABrian and I are traveling to PDX on regular tickets tomorrow. The system worked fine, so I have to think it may have something to do with your Internet providers connection.
After I wrote that, it dawned on me that we might be in different time zones. It could be that we had a glitch if you were checking in at 0530 Eastern.
After I wrote that, it dawned on me that we might be in different time zones. It could be that we had a glitch if you were checking in at 0530 Eastern.
I checked in at 6:30am EDT.
I find it absurd to suggest that a problem with my internet provider resulted in SWA giving me a "System error" message. If my browser timed out, or I couldn't connect to southwest.com, then I would agree with you. But me browsing the web and using other applications at the same time, and pushing the submit button and receiving a "system error" from Southwest? No, sorry, that's not my ISP.
Aug 7, 2008 | 9:13 am
#9
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,876
I got quite a few of those error messages when booking 10 or so reservations late last night. There was definitely a shortage of horsepower at Southwest's end.
Aug 7, 2008 | 9:40 am
#10
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 810
The reservation system enforces the 24 hour checkin, so I cannot force an earlier checkin even if I wanted to.
mritty - PM me with your confirmation number, and we will see if we can figure out what caused the issue. I'm not aware of any specific outages but sometimes one reservation can have a problem . .that eventually clears. When those things happen I like to try to figure out what it was so that we can prevent the same issue from happening in the future.
No promises on being able to get to the answer - sometimes computer glitches just happen - but I'd be happy to take a look at it for you.
Aug 7, 2008 | 10:06 am
#11
Join Date: Dec 2007
Location: Gotham City
Programs: Rapid Rewards, Skymiles, HHonors, Amex MR; Browns, Cavs, Indians, and Buckeyes Season Ticket Holder
Posts: 2,027
ditto here while trying to login to my account. i got in, then all the links i clicked on gave me error messages...
Aug 7, 2008 | 10:11 am
#12
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
I checked in at 6:30am EDT.
I find it absurd to suggest that a problem with my internet provider resulted in SWA giving me a "System error" message. If my browser timed out, or I couldn't connect to southwest.com, then I would agree with you. But me browsing the web and using other applications at the same time, and pushing the submit button and receiving a "system error" from Southwest? No, sorry, that's not my ISP.
I find it absurd to suggest that a problem with my internet provider resulted in SWA giving me a "System error" message. If my browser timed out, or I couldn't connect to southwest.com, then I would agree with you. But me browsing the web and using other applications at the same time, and pushing the submit button and receiving a "system error" from Southwest? No, sorry, that's not my ISP.
Aug 7, 2008 | 10:35 am
#13
Join Date: Feb 2007
Location: ELP
Programs: SWA RR
Posts: 438
So - IMHO - the problem back then was something on my end.
I always cringe when I see FT'ers trying to rip SWABrian or SWAVictor a new one. These guys dedicate a LOT of their free time and are a valuable addition to our corner of Flyer Talk. Maybe Brian meant browser and typed ISP. All he did was point out that he did OLCI at the same time you did and had no problems, therefore he didn't think it was the SWA system.
Aug 7, 2008 | 10:39 am
#15
Original Poster
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
I did read your entire post. I apologize if you think I was being rude (or as someone else put it, "ripping you a new one"). That was not my intent. I was trying to clarify which time and timezone I was talking about. Seeing as you did typo your timezone, your message did not look to me like it said "it was a mistake on your end". It looked like it said "It might have been a mistake on our end if and only if you didn't check in at 6:30 Eastern". And I was pointing out that the notion of "it must have been a problem with your ISP" was illfounded. If that's offensive, please accept my apologies.