Can't use "change" to rebook lower point booking? Anyone else experiencing?
Mar 27, 2024, 4:20 pm
#16
Original Poster
Join Date: Sep 2011
Location: IAH
Programs: UA Silver
Posts: 527
Looks like this issue has been fixed. was able to re-fare a Cash booking as well as a point booking. The re-fare of the points booking took about an hour to reflect in my account possibly because it included early bird check-in. To note, the early bird check-in was still there after the process.
Mar 28, 2024, 8:43 am
#17
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Hi all - just wanted to let you know that I have reported this to the proper teams, and it will be investigated. I don't have any timeline at this point, but know that we are aware.