50x points on $100 purchases on Chase Southwest credit card - June 11th only
Jun 14, 2021, 12:49 pm
#76
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
It shows on all three of our cards.
To find it - login into chase and where there are some options like PAY CARD you will see MORE...
Click on MORE and then REWARDS DASHBOARD
To find it - login into chase and where there are some options like PAY CARD you will see MORE...
Click on MORE and then REWARDS DASHBOARD
Jun 14, 2021, 12:52 pm
#77
Join Date: May 2013
Posts: 258
Jun 14, 2021, 6:06 pm
#78
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
I ordered gift cards about 12:10am on Friday 6/11. However, in my rewards dashboard it shows as 6/10:
Jun 10, 2021 SOUTHWES 5260017698111 $100.00 6x 600 pts
Am I going to have to open a ticket with Chase? The rules said specifically the promotion began at 12am EST.
Jun 10, 2021 SOUTHWES 5260017698111 $100.00 6x 600 pts
Am I going to have to open a ticket with Chase? The rules said specifically the promotion began at 12am EST.
Jun 14, 2021, 7:59 pm
#79
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
If what you say is correct - yes, open a ticket. Understand there is a real good chance the person on the other end will say it take s 8-50 weeks for it to post. (50 weeks is my sarcasm)
Jun 15, 2021, 8:52 am
#81
Join Date: Aug 2014
Posts: 58
I have the same issue. Showing bonus points but not the 50x. I also purchased my 12:15 eastern (11:15 central)
Jun 15, 2021, 10:42 am
#82
Join Date: Apr 2019
Location: MCO
Posts: 384
My situation is similiar to yours but with the transaction date being after 6/11. Chase SM'ed me back and saying they forwarded this to the marketing team and they will get back to me in 7-10 business day.
Jun 15, 2021, 1:22 pm
#83
Join Date: Aug 2014
Posts: 58
I sent them (with my message) a screenshot of my email showing the day and time the purchase was made. Also, my husbands account is having the same issue. I didn't send them a message for his account yet. I'll do so after I get a response from Chase.
Jun 15, 2021, 9:39 pm
#84
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
I did the same through secure message — included a PDF of the purchase confirmation email. I also escalated through a phone rep.
Jun 16, 2021, 10:20 pm
#85
Join Date: Mar 2017
Posts: 11
In this specific edge case you actually would have been better off with the lower fee Plus card; 1X + 49X + 5X = extra 100 points.
Jun 17, 2021, 9:33 am
#86
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Jun 17, 2021, 9:58 am
#87
Join Date: Aug 2014
Posts: 58
I knew I/we should have waited until after 6am. Appears we are getting the points. However, we shouldn't have to be taking time to message them or should we have to wait the full 8 weeks as everyone else that purchased after 6am are posting those with their next statement. This is the message I received. Not sure what they mean by memos will be placed on my accounts that are e-mail.
Thank you for contacting us. We understand your concern about your points, and will be more than happy to help you.
Sandie, thank you for submitting your receipt. This is what you can expect to see as long as your account is in good standing on offer date: Two points per $1 base earn, plus 48 points for a total of 50 points. Memos will be placed on your accounts that are e-mail eligible. Points will post up to 8 weeks after promotional offer date.
We appreciate the opportunity to help you. We value our relationship with you and thank you for choosing Chase. Sincerely, Annette Senior Service Specialist
Thank you for contacting us. We understand your concern about your points, and will be more than happy to help you.
Sandie, thank you for submitting your receipt. This is what you can expect to see as long as your account is in good standing on offer date: Two points per $1 base earn, plus 48 points for a total of 50 points. Memos will be placed on your accounts that are e-mail eligible. Points will post up to 8 weeks after promotional offer date.
We appreciate the opportunity to help you. We value our relationship with you and thank you for choosing Chase. Sincerely, Annette Senior Service Specialist
Jun 17, 2021, 10:01 am
#88
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
The rep says they are making an exception and sending the 5,000 points because the charge shows as being made at 06/10/2021 at 12:15:53 AM EST! I thanked them for fixing the error but let them know their systems are wrong and recognizing the wrong date for charges made in the early morning hours.
Jun 17, 2021, 10:21 am
#89
Join Date: Aug 2014
Posts: 58
I'm not sure what you're saying. I'm central time and east coast is always an hour ahead of my time no matter what time of the year it is. Same as west coast is always 2 hours behind my time.
