Reservation is LAX_DAL but mobile BP says LAX-LIT
#1
Original Poster
Join Date: Apr 2012
Location: LAX
Programs: UA Platinum
Posts: 216
Reservation is LAX_DAL but mobile BP says LAX-LIT
I haven't flown WN for a few years but am flying on them tomorrow LAX-DAL. I checked in on the WN app and my mobile boarding pass said LAX-LIT. I did a double take and thought perhaps I had booked the wrong flight. But no, my reservation was correct.
I called WN and they looked at my boarding pass in their system and said it looked correct. They asked me to log in on Southwest.com and try to print a new BP (or go to the kiosk at the airport). I used the website and was able to print a boarding pass that correctly showed LAX-DAL. I still have the incorrect mobile pass on my phone and asked if they wanted a copy of it. They said no, but that they would report the problem.
The flight NUMBER, 2367, was correct on the mobile BP. 2367 first flies to DAL and then on to LIT, so I guess that's where the problem occurred.
When I spoke to the agent, I also asked her to add my husband's RR# to the reservation. Then I loaded the app on to his phone and checked the mobile BP. Same thing happened! His mobile BP shows LAX-LIT instead of LAX-DAL. I have my hard copy BP's now, so I'm no longer concerned but wanted to post in case others are having an issue.
I called WN and they looked at my boarding pass in their system and said it looked correct. They asked me to log in on Southwest.com and try to print a new BP (or go to the kiosk at the airport). I used the website and was able to print a boarding pass that correctly showed LAX-DAL. I still have the incorrect mobile pass on my phone and asked if they wanted a copy of it. They said no, but that they would report the problem.
The flight NUMBER, 2367, was correct on the mobile BP. 2367 first flies to DAL and then on to LIT, so I guess that's where the problem occurred.
When I spoke to the agent, I also asked her to add my husband's RR# to the reservation. Then I loaded the app on to his phone and checked the mobile BP. Same thing happened! His mobile BP shows LAX-LIT instead of LAX-DAL. I have my hard copy BP's now, so I'm no longer concerned but wanted to post in case others are having an issue.
Last edited by TH310; Oct 9, 2019 at 12:40 pm Reason: correct typo
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,080
They are doing a low level flyby at DAL before they go to LIT. You will have to JUMP out in DAL.
#4
Join Date: Mar 2011
Posts: 6,286
Lots of issues with mobile boarding passes since the most recent app update. They are aware of some of them (sporadic users missing PreCheck, no ability to add to wallet, no location-based lock screen display) and are allegedly working on a fix. Hopefully the agent passed your issue on to the appropriate department.
#6
Original Poster
Join Date: Apr 2012
Location: LAX
Programs: UA Platinum
Posts: 216