Southwest auto cancelled my reservation 2 weeks out?
Oct 9, 2018, 11:16 am
#62
Join Date: Sep 2015
Posts: 366
Thanks for the replies.
For those who contributed info, I think what clearly triggered it was that I had 2 flights at approximately the same time, which is not the case when I've done this in the past. If that's the only thing that gets flagged, I understand the logic. What I don't understand is why cancel it 16 days out as opposed to shortly after I booked it (30 days out) or perhaps closer to the actual flight? 16 days seems like a random guess. I've done this on more expensive flights which I'd assume are more full and have never had a problem, even 24 hours out but clearly they weren't at the same times so that was the key variable.
For those who contributed info, I think what clearly triggered it was that I had 2 flights at approximately the same time, which is not the case when I've done this in the past. If that's the only thing that gets flagged, I understand the logic. What I don't understand is why cancel it 16 days out as opposed to shortly after I booked it (30 days out) or perhaps closer to the actual flight? 16 days seems like a random guess. I've done this on more expensive flights which I'd assume are more full and have never had a problem, even 24 hours out but clearly they weren't at the same times so that was the key variable.
What it should probably implement is validation within 24 hours (of time of purchase) to verify if ticket conflicts with another ticket held by the same passenger, then cancel the new ticket, or even better would be validation at time of purchase requiring the customer to cancel/re-schedule the existing conflicting reservation first.
Last edited by beyondhere; Oct 9, 2018 at 11:25 am
Oct 9, 2018, 12:41 pm
#63
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,651
What it should probably implement is validation within 24 hours (of time of purchase) to verify if ticket conflicts with another ticket held by the same passenger, then cancel the new ticket, or even better would be validation at time of purchase requiring the customer to cancel/re-schedule the existing conflicting reservation first.